Customer Service Project Manager

**** * ***** ***** **.! ! 801-***-****! ********@*******.***

Glendale, AZ 85310

J Nicole Hansen

To be a member of, and an active contributor to the success of a solid forward

OBJECTIVE

thinking company. Utilizing my skill and experience in helping the company meet its

goals and objectives.

August 2010- Present Wells Fargo Home Mortgage Phoenix, AZ

EXPERIENCE

Loan Processor

Customers main point of contact through their loan process.

Assisted customers in the gathering of required documentation needed for the

refinance

Strived to keep our customers update with all aspects of their loan

Answered and returned customer’s phone calls

Fielded customer complaints and was proactive in solving issues.

Organized the final loan documents and coordinated the signing appointments

making sure everything went smoothly.

HUD Reviewer

Review HUD documents confirming that all the information and figures are

accurate.

August 2008- March 2010 PurTone Hearing Centers Phoenix, AZ

Coordinator of First Impressions

Coordinated Executive and Store Director’s schedules

Filtered Executive phone calls

Organized and executed the events of our company meeting

Arrange accommodations

Trained and advised other CFI’s

Oversaw several different store locations in customer service and patient care

Fielded customer complaints and was proactive in solving issues.

Scheduled patient appointments.

Answered and returned patient phone calls

Organized patient Files and handled financial transactions

Top in sales in the East Valley for extended warranties and repairs

Designed newspaper advertisements for our products using InDesign Cs4

software

Inventory Assistant

Helped organize, order, and ship` inventory

Managed shipping costs

Purchased office supplies for all store locations

March 2007- March 2010 Valley Youth Theatre Phoenix, AZ

Theatre Education Instructor:

Provided focused instructions in acting and dance.

Organized and executed stage productions.

February 2007- June 2008 Arizona Broadway Theatre Peoria, AZ

Costume Designer/ Project Manager

Managed team projects

Collaborated with the director to execute and realize his design concepts.

Costume Technician

Successfully completed assigned tasks within expected deadlines.

2002-2006 University of Utah SLC, UT

EDUCATION

B.F.A., Costume and Set Design. (3.7 GPA)

May 2010-June 2010 Brigham Young University Provo, UT

Post Baccalaureate Status

Took some extra classes in preparation for a Masters Program

-Contemporary Art

-German Reading for Art History

June 2010- July 2010

INTERNSHIPS

Assisted with the Historical Clothing department in the cataloguing and conservation

of historical clothing

Recipient of the Utah Broadway Scholarship Fund 2006

SCHOLARSHIPS

Recipient of the Etta Keith Ethridge Scholarship 2005

Team player

SKILLS

Excellent customer service skills.

Performed Improv comedy with the Jesterz.

Creative Mindset

Organized/ Strong work ethic

Proficient in Microsoft Word, PowerPoint, Excel and E-mail applications

Certified in WordPerfect

Created my own website as a Costume and Set Designer

Working knowledge of InDesign Cs4

Type 45-50 wpm

Theatre/Dance

PERSONAL

Comedy Improv

INTERESTS AND

Fashion Design

COMMUNITY

Participate in a number of church humanitarian events.

ACTIVITIES

Various leadership Positions held in my church:

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