Project Analyst
Resume:
ROBERT F. GAWECKI
Dearborn, MI 48128
*****@*****.***
Senior Business Analyst
Senior Business/Systems Analyst with extensive years of diversified
business and Information Technology consulting experience to customers in
the health care insurance, manufacturing, automotive, engineering,
computer, and electrical utility industries.
Achievements
Requirements Analyst
. Documented requirements from business customers using an iterative
agile RUP methodology with Unified SDM (Use Cases, UML, etc.) to
update and expand an older commodity parts system which identified
project business value of saving $1,000,000,000 in duplicate parts
costs.
Innovation Analyst
. Created new job which pioneered technical and quality tools and
methods (corporate Internet access, flowcharting software, process
mapping, System Development Life Cycle, new PC hardware and software,
etc.) that greatly improved corporate performance and reduced costs.
. Initiated, researched, developed, and implemented an Intranet-in-a-box
software solution for Content and Document Management. Also trained
the site administrator. This project reduced Intranet development time
and costs and increased corporate communication and productivity.
Process Analyst
. Re-engineered the System Operations Promotion to Production process
for Configuration/Change Management, which reduced the total number of
Information Services documents by 20%, improved communications, and
reduced new system implementation time.
. Developed improvements, modified process diagrams, and implemented
changes for the new usability review process which eventually reduced
usability defects earlier in system development.
Quality Analyst
Facilitated the resolution of system development issues by proposing,
initiating, and leading process improvement meetings which resulted in
reducing development time and re-work.
. Facilitated the closing of IT audit security and non-security action
steps with General Audit and IT senior management while documenting
and improving the process, which resulted in reducing corporate
security liability and headcount.
Usability Analyst
. Determined usability review requirements for new software applications
(Java, web, and client/server), led design reviews during agile
application development projects, and reviewed completed software
applications for adherence to usability principles to greatly improve
new system usability.
. Documented and revised usability process to make more usable.
What Past Supervisors Have Said
"Bob is a very detailed oriented person and works well independently and
requires little guidance. The quality of Bob's work is exceptional and
includes many details. Bob continues to progress his career by working in
various high-level areas in the corporation and on projects that are
highly visible and impact the future direction of the company. He is also
a very motivated learner. Bob always meets deadlines and has the highest
level of integrity and has the ability to work with anyone. He has a very
strong character and is able to communicate effectively with a myriad of
people at many management and technical levels."
"I find Bob is willing and able to learn new information and commits
himself to being a valuable member of the team. I would highly recommend
Bob."
CAREER HISTORY
IT Consulting/Volunteer/Career Transition/Family Leave, Dearborn, MI
2006-2011
Senior Business Analyst
. Supported a Web Administrator using Web 2.0 tools for service
organization.
. Supported teachers and educational technologists using Web 2.0 for
educational learning group.
. Started social network group for entrepreneurs and created a job
transition group using Web 2.0 software to help administrate.
. Learning social media marketing and dialogued with numerous online
training presenters in the areas of Cloud Computing, IT
Infrastructure, IT Security, and IT Business Analysis.
TTS (at Ford), Dearborn, MI 11/10-3/11
Senior Business Analyst
. Identified and solved data errors in a multiple CRM architecture for
global marketing group.
. Managed relationships with vendors providing advertising and CRM/web
development and hosting.
. Provided strategic and IT support for social media projects across
multiple countries.
Synova (at Ford), Dearborn, MI
10/07-10/08
Senior Business Analyst
. Completed the Use Case Model and specifications business requirements
documents
. Translated requirements into design specifications.
. Coordinated test planning with the business customer which supported
the development of a new and expanded version of an automotive
commodity parts system (Part Library II).
KBTS (at DTE), Detroit, MI; Self-Employed, Detroit, MI
Senior Business Analyst 4/06-
1/07
. Reported software application usability issues to design teams,
project managers, and senior IT management which improved usability
and supported the development of a new Usability group which improved
the Software Engineering group of the ITS division.
. Defined and solved tactical issues related to business operations and
information systems by documenting existing business processes and
proposing improvements. This resulted in increasing operational
capabilities and efficiencies.
1
2 BLUE CROSS AND BLUE SHIELD OF MICHIGAN, Detroit/Southfield, MI
2001-2005
Data Technician, Michigan Sales and Service Organization 12/04-1/05
Developed weekly and monthly operational executive reports for two
divisional vice presidents by analyzing and consolidating operational
data.
Process Specialist (Senior Business Analyst), Systems Operations 4/02-
12/04
Supported the development of a new Operational Quality department which
improved the Systems
Operations group of the Information Services Division. Supported the
development and future planning for a Workforce Directory containing
employee and contractor information.
. Revised documentation supporting BCBSM / BCN compliancy with the final
HIPAA security law to also reduce corporate security liability.
. Led the revamp of the employee and contractor data repository by
resolving functional issues, determing new requirements, creating
documentation, and planning for future technology needs which lowered
corporate costs for system development.
. Supported the revision of a multi-department divisional Intranet web
site by documenting existing web pages and proposing UI and content
changes which greatly standardized usability and functionality.
Project Management/Testing Analyst, HIPPA Program 8/01-4/02
Supported the development of a new End to End testing program for re-
mediated software to ensure HIPAA compliancy. Facilitated and tracked
the resolution of testing project issues, task, and work time.
. Analyzed business testing requirements and provided input for the
HIPAA Testing infrastructure, strategy, charter, and other documents
which reduced corporate liability.
. Managed project tasks and documents by using a planning and control
system using features such as queries, customized reporting, and
resource spreadsheets to create assignment levels.
. Facilitated the closing of project issues by leading weekly project
meetings and documenting results, which shortened project time and
lowered costs.
PPOM (Formerly Preferred Providers of Michigan) Southfield, MI
1995-2001
2 Sr. Analyst, Business Application Services
Developed a new software development process group and supported a new
corporate operational quality group. Researched and reported best
practices for software engineering, quality assurance, project
management, development methodology, process engineering, and advanced
technology.
. Designed and wrote policies, procedures, and deliverables for a
structured SDLC using the CMM/CMMI which greatly decreased software
errors and development time.
. Analyzed business needs, researched, and implemented inexpensive web-
based and video training, which resulted in reducing the total cost of
IS training.
CPI (at HEALTH ALLIANCE PLAN), Detroit/Southfield, MI 1994-1995
End User Support Specialist
Supported a new IT group managing End User requests and IT system
development resources. Managed software requests, problems, and projects
by interfacing with Provider Finance and IS managers, project leaders,
analysts, and programmers.
. Communicated project statuses to upper management by creating weekly
status spreadsheets detailing request / project activity and managed
the resolution of project issues by facilitating the communication
between end users and IS staff.
. Assisted in resolving project issues in the corporate Project Impact
Committee meetings which dramatically improved inter-department
communication.
EDUCATION / TRAINING
Pre-Master's Business courses, Eastern Michigan University, Ypsilanti, MI
(Management, Marketing, Law, Macro-economics, Micro-economics,
Accounting, COBOL)
BS, Electrical and Computer Engineering, the University of Michigan, Ann
Arbor, MI
COURSES / SEMINARS
2011, 2010, 2009- Many webcasts/podcasts on Business, Innovation, Process,
Security, and Quality Analysis; 2008- Zachman Framework, RUP, Secure
World; 2007- CMMI; 2006- Quality Testing, Secure World; 2005- Internet
Marketing, Business Startup; 2004- IT Security 2004, RUP, Powerpoint; 2003
Project Management Overview, Managing Business Risks, Secure World, HIPAA
Privacy & Security; 2002 Meeting Facilitation; 2001 Effective Methods of
Software Testing, Writing Advantage; 2000 Beginning/Intermediate Access,
Intermediate Excel; pre-2000 Managing Business Process Improvement
Projects, Dale Carnegie, Toastmasters, Kepner-Tregoe Problem Solving
RESEARCH
ITIL, CMMI, IT Systems Auditing, Sarbanes-Oxley, RUP, Object Oriented
Analysis and Design, Zachman Framework, IT Security, etc from many other
web-based, podcast, CD, audio, video, and paper courses, seminars,
programs, software, books, white papers, and e-mails.
PROFESSIONAL ORGANIZATIONS
GL-SPIN (Great Lakes Software Process Improvement Network)
1999 - Present
IEEE Computer Society and ACM (Association for Computing Machinery)
2006 - Present
World Future Society
2009 - Present
VOLUNTEER ACTIVITIES
Member, Let's Talk Technology (MACUL), Southeastern Michigan
1997 - Present
Active participant supporting this comprehensive technology learning group
for educational professionals interested in learning and applying Web 2.0,
1.0, and digital technologies in the K-12 and adult classrooms.
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