Customer Service Management

Jermon M. Bruce

**** ****** ******, ********,

VA 23222

(804)804-***-****

*********@*****.***

OBJECTIVE

Pursing a career in Computer Network Management: installing, repairing, and

troubleshooting computers.

EDUCATION

Centura College, Richmond, Virginia, Associate of Occupational Science

Degree in Computer Network Management, February 2007-August 2008

Related Courses

. Advanced Word Processing (Word)

. Spreadsheet (Excel)

. Presentation Software (PowerPoint, Presentation)

. Internet Software (Explorer, Netscape, FireFox)

. Operating Systems (Windows 98, ME, 2000, 2000 Server, 2003, 2003

Server, Xp, Vista)

. Networking (Ethernet, Fast Ethernet, Fiber optic, TCP/IP)

. Network security

. Routing

. Experience in using PDF files and FTP

SKILLS

. Networking Security (Knowledge and the skill to ensure that the

computer network was secure)

. PC Hardware Support Skills (Install and support PC Hardware)

. PC Software Support Skills (Troubleshoot software)

. Windows Server 2003 (Configure, install, and update hardware devices,

users and groups, file systems, group policies, backup's disaster

recovery, and security)

. Cisco networking (Basic Cisco networking concepts including: the Osi

model, data encapsulation, Networking Segmentation, Basic Networking

Design, and Configuring Routers)

WORK EXPERIENCE

Wendy's, Richmond, VA February

2006-Current

Cashier

. Check inventory

. Operate grill

. Perform management duties

. Customer service

. Order supplies

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