Customer Service Sales

**** ****** ***** ****** #**** . Naples, FL *****

Phone 260-***-**** . E-mail ********@*****.***

Philip M. Grimme

career goal

Highly motivated and results-oriented professional desires to change

direction towards a career in business management. Strong work ethic,

exceptional communication skills, and excellent leadership abilities

have been developed from past professional experience.

professional experience and accomplishments

Leadership

Demonstrated success in leading and motivating staff in completion of

their assignments. Maintained high standards of conduct and performance,

organized and directed day-to-day training activities while on the fire

department.

Managed small crew of sales and service employees with emphasis in

customer service and marketing. Orchestrated daily duties, performed

inventory, shipping and receiving, advertising, and sales.

Created and managed an adventure-based travel agency. Guided tour groups

for travel and leisure activities. Liaison for customers at their

destination.

Sales and Communication

Highly skilled in the ability to effectively address and engage in a

wide variety of audiences from administrative associates, staff and

clientele while promoting overall organizational goals and ambitions.

Known for exceptional communication skills while representing the

department at public events and engagements.

Training and Instruction

Skilled in developing training methods for less experienced employees,

and recognizing individual strengths and weaknesses.

professional work history

Fort Wayne Fire Department - Fort Wayne, IN

1999-2011 Firefighter-Combat Division & Emergency Medical Technician

Dundee's Travel L.L.C. - Fort Wayne, IN

2003-2007 Owner/Travel Agent

Loggin's Fireplace and Patio- Fort Wayne, IN

1997-1998 Assistant Manager

Wicke's Lumber Inc. - Fort Wayne IN

1996-1997 Warehouse Supervisor

Fitness and Physique L.L.C. - Fort Wayne, IN.

1994-1996 Certified Fitness Trainer and Sports Conditioning Specialist

Trinity Home Center - New Haven, IN

1992-1994 Delivery Driver

Education and Specialized Training

Ashford University- Environmental Science

2010- present

Certified Travel Agent- Novus International Travel Academy

2002 Novus International Travel Academy

Certified Journeyman Firefighter and Emergency Medical Technician

1999 Fort Wayne Fire Department Academy

Certified Fitness Trainer and Sports Conditioning Specialist

1992 International Sports Sciences Association, Santa Barbara,

California

Technical Skills

Microsoft Word, Excel and PowerPoint

References Available Upon Request

Contact this candidate