Customer Service Data Entry

Marta Ortega

**********@*****.***

**** ***** *****, ******** **. 94801 * Phone 510-***-****

Peninsula Pathologists Medical Group-South San Francisco, ca.

Lab Assistant (06/00-06/11)

. Clean Lab glassware and prepare reagents

. Maintain Lab records

. Answer incoming phones from hospitals

. Stain paps, coverslip and put labels on slides

. Change reagents used in pap smear staining

. Support the lab accessioning process

. Entering patient information

Bank of America

Customer Service/Data Entry (06/99-06/00)

. Answer incoming calls

. Resolved customer complaints and follow-up

. Filing

. Research

. Data entry

Data Entry (02/97-06/99)

. Answer phones

. File

. Research

. Data entry

Customer Service Representative (09/95-02/97)

. Home banking

. Research and verified billing information for customers

. Filing

Data Entry Operator (04/93-09/95)

. Balancing of return items from areas of the bank

. Add, maintain and close accounts on all required applications

. Received ideas in action award

. Data entry

Wells Fargo -San Francisco, Ca.

Customer Service Clerk (08/91-04/93)

. Funds verification

. Collections

. Data Entry

Bank of America- San Francisco, Ca.

Office Assistant (06/89-08/91)

. Processed customer inquires

. Answered consumer phone inquiries after business hours

. Generated and distributed ongoing reports to staff members

Operations Assistant (03/87-06/89)

. Processed CD's for the Trust Deposits

. Processed correspondence to other banks concerning Time Deposits

. Entered pertinent data into computer regarding customer statements and

new interest

. Advised administration of CD maturities to allow for timely customer

notification

. Performed system maintenance

Senior Data Entry Operator (09/85-03/87)

. Maintained statistics on work volume

. Supervised four employees/ distributed work to be processed

. Reported to supervisor regarding rejects and out-of-balance items

. Entered and verified batches

. Performed system maintenance

Data Entry Operator (04/80-09/85)

. Received, input and verified all on-line trading transactions from

Trust Department

. Consistently met system and security deadlines

. Prepared and distributed ongoing reports to appropriate staff

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