Customer Service Sales

Holly L. White

860-***-**** *********@*****.***

SUMMARY

Highly motivated with diverse professional background. Strategic thinker

with excellent problem solving and communication skills. Excellent at

managing multiple tasks and working under pressure. Dedicated professional

with a versatile administrative and managerial skill set.

KEY SKILLS

Microsoft Office Suite Office Management

Quickbooks Team Building and Supervision

Spreadsheet and Database Creation

PROFESSIONAL EXPERIENCE

AMERICAN INCOME LIFE INSURANCE 2014 -

Agent

DR. ENERGY SAVER 2013-

2014

Customer Service

. Brought myself up to speed on new industry within 1 month

. Developed file system for sales staff which saved 40% of the time they

spent on paperwork

. Weekly reporting of leads, appointments and sales

. Handle all incoming customer calls and set appointments

. Handle all office technical issues, pc, printer

. Support sales staff

. Assist sales staff in managing all customer files

. Make calls on Unsold Proposals to sell the job

. Support Production Crew as needed

. Manage relationships with subcontractors

. Assist training staff on new software and existing procedures and work

flows

. Manage customer relations

THE PET PEOPLE, INC. 2005 - 2013

Business Owner

. Responsible for the daily running of the business; managing staff,

managing and scheduling client visits, billing

. Responsible for hiring and personnel management

. Responsible for all marketing

. Responsible for all client relations

. Managing clients pets and home in their absence

PFIZER, INC. 2004 -

2005

Consultant, Tables and Data Administrator Electronic Submissions

. Supervised and transitioned team to off-shore workers

. Ensure FDA standards and guidelines were met, correct any problems

. Assisted and instructed Study Teams on FDA submittals

. Responsible for publishing of Tables and Data files for Pfizer's

Global Clinical Study teams

CITIGROUP/TRAVELERS LIFE AND ANNUITY 2003 - 2004

Consultant, Senior Technical Consultant/Analyst

. Worked with Travelers Life & Annuity IT Finance Department to redesign

and automate the Month-End Charge Back Process

. Responsible for gathering and defining all business requirements as

well as developing all relevant process flows and identifying areas

for improved efficiency

. Developed an Oracle database and completed detailed Technical Design

documents

. Developed several ACCESS processes to cut down on manual work in the

interim

OXFORD HEALTH PLANS 2003 - 2003

Consultant, Senior Adivsory Consultant/Team Lead

. Analyzed the business and technical impact of a migration of its

Oracle Forms applications from version 4.5 to version 6i

. Completed an analysis of the potential impact of alternative migration

approaches on conversion effort and timing, as well as end user

look/feel and functionality

. Completed analysis on the value of the resulting application

architectures with respect to future efforts to modularize

applications and convert to Oracle Forms version 9i

. Develop 3 different prototypes of Forms/Reports conversions, outlined

impact of changes to current state technical architecture (client,

server and connectivity layers) and developed a conversion project

plan based on each prototype

. Delivered a complete inventory of all forms/reports as well as a

matrix identifying Oracle tables accessed in each form/report using

SQL Impact

TRAVELERS LIFE AND ANNUITY 2003 - 2004

Consultant, Senior Advisory Consultant

. Developed, tested and implemented a process to convert TLA

expense/department codes to CitiGroup expense/department codes

. Created a process to import an Excel code matrix to a mainframe table

to be used in the existing COBOL process

. Responsible for the conversion of the existing Human Resources systems

for parking and bus pass procedures

. Created procedures and scripts to send files using ConnectDirect

. Modified and created new COGNOS reports for the Disbursement Project

. Maintained all documentation in Excel, MS Word and Visio

THE HARTFORD INSURANCE GROUP 2003 - 2004

Consultant, Senior Technical Analyst/Developer

. Project involved the conversion and implementation of the Fortis

account base to the Hartford Variable Annuity System

. Developed conversion procedures on both the IBM Mainframe and Unix

(programs/scripts)

. Executed the conversion process including development of a Quality

Assurance process

. Developed detailed queries to provide data/reports to Business

Analysts

. Performed a detailed analysis of the conversion process to improve

performance

EDUCATION

Conard High School

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