Technician Manager

Shawn J. Grayson

Orange, Ca ***** 714-***-**** *-*******@****.***

IT / Help Desk Technician

Computer Technician Specialist, possessing approximately four years

experience in Audio / Visual Communications, seeking a position in a

related computer technician field

Education

California State University Fullerton

Graduation Date: Spring 2012

Senior, currently pursuing BS Sociology: with intent to enter patent law

post-graduation.

Courses of Relevance

. Introduction and Intermediate Physics: gravitational forces

and problem solving

. Electromagnetic Theory and Principle: electromagnetic fields

and uses, problem solving

. Theory of Sociology: understanding interpersonal

relationships and handling situations

. Research in Sociology: creating, analyzing, and implementing

research methods

IT Academic Classroom Support

California State University, Fullerton

800 N. State College Blvd., Fullerton, CA

Oct. 2007 - present

. Approximately four years maintaining specialized audio/visual equipment

throughout campus, servicing 200 classrooms, conference rooms, and

lecture hall hardware and software needs for effective use.

. Training of faculty and staff on the proper use of campus equipment and

software.

. Networking with other group members to complete project goals.

. Provide technical support via phone, campus email, and infield

diagnostics/resolutions.

. Record keeping of equipment inventory for classroom presentation

equipment.

. Equipment assembly and testing of equipment prior to field use for

campus events.

. Front desk receptionist and clerical assistance, which included: ticket-

tracking systems, attending to department phone lines, catalog and cross-

reference data entry.

. Adapt to an array of technical issues and troubleshooting means.

Computer Skills

PC and MAC based

Microsoft Office Suite Multimedia Software Troubleshooting

Word, Excel, Outlook, Windows Movie Maker, Database research,

Access, PowerPoint... Audiocity, 3D Studio Max, Drivers, Deep

Final Cut... Freeze...

Related Skills

. Background knowledge of Physics, Mathematics, and Engineering (former

Physics Major at CSUF).

. Interpretation of CAD data, engineering, mechanical, architectural,

floor and evaluations plans.

. Fast learning, adaptive to new procedures and tools with a professional

work ethic.

. Methodical, Conscientious, Consistent, and Attentive.

. Versatile team player within a group.

. Strong written, and effective verbal communication skills.

Reference List

Art Booth (former manager at CSUF) - 657-***-****

Bruce Schaller (co-worker at CSUF) - 657-***-****

Angela Della Volpe (Dean of the Humanities and Social Sciences at

CSUF) - 657-***-****

Contact this candidate