Customer Service Medical

SVETLANA KUZMENKO

**** **** ** *** *

Gastonia NC 28054916-***-**** ( Cell ) *********@*****.***

Summary of Qualifications

Holder of a Medical Assistant Diploma, Phlebotomy Certificate and EKG certificate, enjoy

providing compassionate service to patients with positive attitude and committed to high

standards.

Occupational Dimploma/Certification

High Tech Institute - Sacramento, CaliforniaElectrocardiography CertificationIssued:

June 25, 2002High Tech Institute - Sacramento, CaliforniaMedical Assistant Diploma

Issued: June 25, 2002High Tech Institute - Sacramento, CaliforniaCertified

PhlebotomistIssued: June 25, 2002

Austin Community College - Austin, TXSurgical Tech - present (Associates degree)

Skills:

50-56 wpmVital signsData EntrySterilize instrumentsCared for disabled kids

Blood drawBack officeInjectionsFiling

Word Processing Software (Word, WordPerfect, etc)

Spreadsheet Software (Calc, Excel, etc)

Internet Browser (Internet Explorer, Firefox, etc)

Email Software (Outlook, Thunderbird, etc) Apt schedulingFaxingPhones10 keyReferrals

OrganizationStrong Data EntryPowerPointVital signsSkin testVenipuncture/skin puncture

Work History:May 05, 2008 - Sep 25, 2009 MAXIMUS INC - Austin, Texas

Program Tech/Data Entry

Duties: Read source documents such as canceled checks, sales reports, or bills, and

enter data in specific data fields or onto tapes or disks for subsequent entry, using

keyboards or scanners. Compile, sort and verify the accuracy of data before it is entered.

Compare data with source documents, or re-enter data in verification format to detect

errors. Store completed documents in appropriate locations. Locate and correct data

entry errors, or report them to supervisors. Maintain logs of activities and completed

work. Select materials needed to complete work assignments. Load machines with

required input or output media such as paper, cards, disks, tape or Braille media.

Resolve garbled or indecipherable messages, using cryptographic procedures and

equipment.

Nov 04, 2004 - Jul 26, 2005 Department Human Services (DHS) - Folsom, California

Clerical

Duties: Data Entry, phones, customer service, worker code changes, packets, mail, fax,

copy, assist supervisor, organizing forms, windows, and clerical, Microsoft outlook, word

2000, and BDLM fair connectionCommunicate with customers, employees, and other

individuals to answer questions, disseminate or explain information, take orders, and

address complaints. Answer telephones, direct calls, and take messages. Compile, copy,

sort, and file records of office activities, business transactions, and other activities.

Complete and mail bills, contracts, policies, invoices, or checks. Operate office machines,

such as photocopiers and scanners, facsimile machines, voice mail systems, and

personal computers. Compute, record, and proofread data and other information, such as

records or reports. Maintain and update filing, inventory, mailing, and database systems,

either manually or using a computer. Open, sort, and route incoming mail, answer

correspondence, and prepare outgoing mail. Review files, records, and other documents

to obtain information to respond to requests

May 02, 2003 - Nov 27, 2004 Fellows Small Home Care - Antelope, Texas Medical

AssistantDuties: Patient care for mentally disabled, medications, G-tube feeding, at

home physical therapy, house work, shopping, viniculture Monitor patients in order to

detect unusual behavior, and report observations to professional staff. Provide mentally

impaired or emotionally disturbed patients with routine physical, emotional, psychological

or rehabilitation care under the direction of nursing and medical staff. Record and

maintain records of patient condition and activity, eating habits, and behavior. Organize,

supervise, and encourage patient participation in social, educational, and recreational

activities. Serve meals, and feed patients needing assistance or persuasion. Restrain or

aid patients as necessary to prevent injury. Interview patients upon admission and record

information Jun 16, 2002 - Apr 29, 2003 Pediatric/Family Practice - Sacramento,

Texas Medical AssistantDuties: Room patients, get height/weight and head

circumference, prepare tray for circumcision, document filing and scheduling

appointments. Prepare for Pap smear and pelvic screening test and hearing tests,

viniculture. Record patients' medical history, vital statistics and information such as test

results in medical records. Greeted clients and visitors professionally and in a friendly

manner. Prepare treatment rooms for patient examinations, keeping the rooms neat and

clean. Interview patients to obtain medical information and measure their vital signs,

weight, and height. Authorize drug refills and provide prescription information to

pharmacies. Clean and sterilize instruments and dispose of contaminated supplies.

Prepare and administer medications as directed by a physician. Show patients to

examination rooms and prepare them for the physician. Explain treatment procedures,

medications, diets and physicians' instructions to patients. Help physicians examine and

treat patients, handing them instruments and materials or performing such tasks as giving

injections. Collect blood, tissue or other laboratory specimens, log the specimens, and

prepare them for testing. Occupational Experience:Medical AssistantData Entry

Office Clerks, GeneralPhlebotomy

Language Skills:English/Russian

References: Alysia Chepurnaya Program TechDHS916-***-****

Joann Chavez Program TechMaximus512-***-**** or 5-12-669-****

Laura Rodriguez (Supervisor)Maximus512-***-****

Contact this candidate