Asha Sukumaran **** Castle Rock Cove ( Round Rock, TX 78681 ( 512-947-
**** ( ******@***.***
Qualifications for Management
Competitive, self-motivated professional with over sixteen years of hands-
on management, sales, training, finance, and business operations
experience. Dedicated to providing world-class service to customers.
Proven ability to supervise and motivate staff to achieve maximum
production and profit goals by setting expectations, leading by example,
evaluating performance, and providing coaching and feedback. Demonstrates
outstanding analytical and problem solving skills. Fluent in four Indian
languages; Hindi, Marathi, Tamil, and Telugu. Additional areas of
expertise include:
Team Building/Leadership Training/Development Issue/Risk Management
Strategic Planning Project Management Problem Solving
Highlights
. Recognized for meeting and exceeding all sales averages and inventory
requirements by planning and implementing sales activations for consumers
and business.
. Received the Top Achievement Award for exceeding store goals, Employee of
the Quarter on many occasions, and Best Manager for six consecutive
months for surpassing company quota.
Career Track
AT&T, Mobility & Sales
2012 to 5/312013
Handles customer questions, complaints, and billing inquiries with the
highest degree of courtesy and professionalism to resolve customer issues
with one call resolution
T-Mobile, Wireless Specialist 2007 to 2012
Builds relationships and customer loyalty in a highly competitive market to
sell T-Mobile products and services. Forms partnerships with marketing,
inventory, and other company divisions to determine the most attractive
offers.
Clearstream Communications, Sales/Training Manager 2000 to 2005
Managed all aspects of day-to-day operations of the store, including POS
and inventory control, with annual sales of $500,000. Recruited, staffed,
trained, and mentored a team of 35-40 sales representatives in the
fulfillment of revenue and service objectives.
Oklahoma Group Insurance Board, Membership Accounts Specialist 1997 to
2000
Determined membership eligibility, analyzed and adjusted membership
accounts, and counseled enrollees on their rights, benefits, and options.
Handled complicated reconciliation accounts of government employees'
insurance. Coached inexperienced or non-technical employees on
computerized functions.
Mmanape High School, Teacher/Geography Department Head 1989 to 1993
Provided students, grades 10-12, with instruction in the fields of
geography, English, and math. Was appointed as head of the geography
department. Participated in numerous science projects and exhibitions to
encourage student involvement.
Education
University of Madras: Master of Arts, Economics
University of Madras: Bachelor of Arts, Economics