Customer Service Manager
Resume:
Celia A Lopez
Bronx, NY 10469
347. 2027-.7865
*****.*******@*****.***
I am writing to explore the possibility of employment with your company. Enclosed is a
copy of my resume for your review. It highlights some of my accomplishment which I would be
discussing with you personally. I am a diligent worker who pays attention to deals and I am also
capable of working independently, as well as in a situation.
I am seeking a position in a support capacity. My hands on experience have enabled me
to perform well in a variety of situation and I am quite willing to be flexible in terms of
responsibilities and job description. I enjoy working in a support capacity and feel that I can be
asset to firm.
I am confident I can do an excellent job for and would enjoy putting my energy, talent
and experience to work for your organization. At your request, I can make available the people
who care offer some insight as to my work habits and abilities. I look forward hearing from you
and will make the time for interview at earliest convenience.
Sincerely,
Celia A Lopez
Celia A Lopez
3460 Wilson Ave Apt. Ga
Bronx, NY 10469
347. 202.7865
*****.*******@*****.***
OBJECTIVE: To acquire a permanent fulltime position where I can exercise my managerial security experience,
education and motivation to excel within the company.
EDUCATION:
College of New Rochelle Bronx, NY
Major: Psychology
Degree: Bachelor of Arts
Completion Date: 05/2000
MITILARY: Army National Guards Bronx, NY
Honorable Discharged
Skills and Abilities:
CPR/AED Training, Microsoft Words, Excel, Outlook, PowerPoint, Access, Filing,
Clerical, Answer phones, Copy, Business Employment Skills Certification, Fire
Safety Coordinator Certificate. FSD HI-RISE – Business Office/ Hotel –Motel Z – 50,S95 Supervision of Fire Alarm Systems and Other Related Systems
SCO Family of Services Queens, New York 11/2007 – 8/2013
Security Manager
• Supervise a staff of 20 guards and provide a safe environment within a MICA shelter facility,
utilizing state of the art camera surveillance.
• Responsible for completion of Department of Homeless Services incident reports.
• Perform monthly incident report and safety meetings.
• Perform monthly fire drills and emergency evacuation.
• Perform community outreach seminars, workshops and health fairs in order to promote services.
• Work with populations who suffer with mental and developmental challenges, unemployment,
chronically homeless, alcoholism, substance abuse and the HIV population.
Queens Private Federal Detention Facility Queens, New York 12/2003-10/2007
Correction Officer Supervisor
• Supervise a staff of 25 federal correction Officers, to safe guard detainees who belong to an
array of population such as, the HIV/AIDS population, the MICA population and incarcerated
youth.
• Maintain custody, provide care, and control detainees in their daily duties.
• Provide customer service, enforce rules, regulations, policies and procedures of the detention
facility
• Perform fire drills and emergency evacuation drills.
Smithsonian Institute New York, New York 6/2000 –12/2003
Federal Special Police Commission Supervisor
• Supervise a staff of 20 federal special police officers to patrol museum inspect artifacts,
sculptures and paintings.
• Develop a plan of action to protect staff and visitors
• Provide excellent customer service; enforce rules, regulations, policies and procedures
according to the federal special police protocols.
• Perform monthly fire drills and emergency evacuation drills.
Contact this candidate