Quality Assurance Customer Service
Resume:
Michael Areola
***** **** *** ***** *** *** Katy, TX 77449
*************@*****.***
OBJECTIVE
Seeking Quality Assurance Tester where technical, communication, and customer service skills will increase
business efficiency and productivity.
SUMMARY OF QUALIFICATION
• Over 12 years of quality assurance and manual testing experience
• Detail-oriented with the ability to prioritize tasks and work under pressure
• Self-starter, open-minded with emphasis on achieving objectives/goals
• Excellent customer service and interpersonal skills
• Ability to comprehend and interpret complex information
• Effective communicator with the ability to interact with all levels
• Strong analytical and problem solving skills
TECHNICAL SKILLS
Software: Windows OS, SAP SD-O2C, MM-P2P, AR, AP, MS-Office, Tables & Macros,
Automation Tools: HP-QTP, Visual Studios, TFS, SAP TAO
Programming Language: VBScript, XML
Relational Database: SQL Oracle Database, Microsoft SQL Server 2008 and 2010
TEST Management: JIRA. HP-ALM, HP-QC
Development Process: Waterfall and Agile methodology
WORK EXPERIENCE
Quality Assurance Specialist – July 2013 – Date SFY Inc. Columbus, Ohio
• Designs test strategy, test plans, test cases, conducts software compatibility tests and Manage Defect
Life Cycle with HP ALM 11.
• Creating and executing robust manual and automated test scripts, and maintains accurate records for
internal process and communicate results to divers groups.
• Uses best practice to declare variables with VBScript
• Creates store test objects in the object repository in QTP
• Develops and execute vulnerabilities assessment check list and privilege matrix used for security and
administrative privilege testing.
• Uses VBScript for Sub procedure and function procedure to enhance scripts
• Develops test script with descriptive programming language in QTP
• Uses VBScript conditional statement to perform different actions with different decision.
• Develops SQL query utilizing Predicate/Condition, Boolean Operators and Aggregate Functions to
query SQL to return records for which either conditions is true, false and unknown.
• Develops BPT Quick Test Automation by creating re-usable business components in QTP
• Using standard Quality Assurance techniques on different tenders – credit cards, debit cards, cash,
EBT, gift card, coupon and gift receipts.
• Testing of point-of-sale (POS and OLTP) and its functionality on various PC & handheld hardware
platforms (IPAD, IPOD, IPhone) and operating systems.
• Tests Mobile Apps on real device to verify behavioral patterns during installation, execution,
integration, and updates.
• Associates Application Area with Functions and Object Repository in QTP
• Verifying transaction’s replication queue in Java Management Extensions (JMX) console to Java
Managed Object - MBeans.
• Develops Business Process in Test Plan module and runs test from ALM while enables execution in
QTP
• Runs General PCI DSS and wire shark on Mobile Apps and PC platform to verified sniffed data from
credit/debit card through the network traffic are PCI Data Security Standard compliance.
• Validating promotion discounts w.r.t. e-receipt and t-log verifications.
• Validating Cipher File Credit/Debit Card encryption command file and Management Console.
• Performs heavy data validation and integrity, system process, data encryption/decryption ( credit
card, debit card, store card, voucher, gift card number masking).
• Performs Smoke test against critical Functions of all builds and patches, Explorative, Functional,
Regression and Integration testing.
• Create RTM, verifies, documents and report test case results, defects, and test status base on the
matrix.
• Demonstrate overall flexibility, adaptability, balance and a well-rounded knowledgebase within all
facets of the assigned role.
BPT- Consultant – January 2012 – March 2013 – LCG Houston, Texas
• Designed and performed Manual Business Component, Quick Test Keyword-Driven, and Quick Test
Scripted Business Process Testing.
• Created test plan, test cases, test data, draw-up arrays of keywords of test object’s name & class and
properties & value for Business Process test execution.
• Designed and Execute Integration Testing of Re-usable Business Component in Business Process
Testing
• Created process flow by mapping Business Component with Object Repository and Functional
Library.
• Associated Functions and Objects Repository to Application Area.
• Exposure to descriptive programing and good experience with VB Script.
• Designed Business Process Automation Framework as Automation Expert and doubled as a
Subject Matter Expert to configured input/out parameter of data and debug test.
• Created and validated multiple user scenarios by optimizing business process flow in BPT
• Created Application Test Area and log Test Object to the Object Repository in QTP
• Convert manual component to Quick Test-Keyword driven
• Developed entire Business Process Test comprising a serial flow of business components
• Wrote technical requirements from a critical phase and interacted with designers to understand
software limitations.
• Developed SAP-SD-OTC Business and Scripted Component in BPT environment for integration
testing.
• Interacted with customers to learn and document requirements that were used to produce business
requirements documents.
• Managed Test, Defect life cycle in HP ALM and generate configured test reports for additional
analysis in QTP.
• Developed SQL query for data verification with Oracle and Microsoft SQL
• Setup roles permissions for ALM 11 users and supports users with problems using ALM 11.
• Developed Requirement Traceability Matrices and Change Control Documents for script
enhancement. QC
Quality Assurance Tester August 2010 - October 2011 – Able Tecknologies, Rosharon, Texas
• Performed manual and automation testing of web applications.
• Created Macros and queries utilizing SQL against Application Lifecycle Management.
• Worked with testing resources to drive all testing deliverable to completion.
• Wrote new functions, extended and maintained existing functions with VB script.
• Setup, configured, and maintained the automated testing environments and framework using QTP.
• Developed optimized QTP scripts for regression testing with various data sources, environment
variables, configured files Enhance the QTP test scripts with VB scripts and develop user-defined
functions for frequent reusable.
• Developed end-to-end automation solution for executing and promoting test cases in HP-QC using
QTP.
• Managed Quality Control of Requirement, Business Component, Test Planning, Test Execution and
Defects in ALM 11 including training.
• Wrote and analyzed customized HP ALM 11 Excel reports (Macros and SQL) for test plan, test
execution and Defects Management.
• Mapped Business and Technical requirements into Test Plans, Test Cases, and Test Scripts.
• Documented reports, test results as well as identified and tracked issues and defects that linked a
business requirement to its corresponding functional requirement right up to the corresponding test
cases and maintained databases of known defects
• Performed Backend testing with SQL
• Utilized ALM and Defect Tracing Tolls to manage the bugs found during the testing and deployment
process with three phases (Open, Resolved, Closed) lifecycle enforcement.
• Created and maintained professional relationships with all key project and business stakeholders.
Software Tester Intern April 2009 - February 2010 Dots Global Partners, Richmond, TX
• Performed manual testing, lead complex functional, regression and UAT tests.
• Provided site administration knowledge and best practices for Quality Center/ALM administrators.
• Developed and presented implementation and Test Plans for client engagements.
• Created project templates and define standards for entities in Quality Center/ALM
• Analyzed and reported testing results utilizing QC Analysis for custom reports.
• Provided framed work for ALM 11integration with other HP tools and new or existing 3 rd party tools.
• Followed projects to completion, including all required documentation, reporting, and presentations.
• Provided training and mentoring on Release, Test Management methodologies and Defect
Management utilizing Quality Center/ALM.
• Implemented full systems lifecycle from requirements gathering through implementation of IT
functional solutions.
• Implemented conversion development, testing plan, Generate Test case, execution and bug
resolution.
• Designed, implemented, and supported management solutions related technologies for collaborative
information sharing.
• Maintained client and instance strategy within the prototype, development, quality assurance and
production environments.
• Managed an onsite/offshore delivery model.
• Performed full application of deep functional expertise and client handling skills in order to ensure
engagement productivity, increase efficiencies for clients, resolve issues and overall client
satisfaction.
Manual Tester Intern Apex Transport - May 2008 - December 2008
• Performed Manual Testing
• Lead Complex functional, regression and UAT tests.
• Provided test management best practices across all modules of Quality Center
• Provided site administration knowledge and best practices for Quality Center administrators
• Developed and present implementation and Test Plans for client engagements
• Created project templates and define standards for entities in Quality Center
• Analyzed and report testing results using QC Analysis for custom reports
• Displayed consistent professional and integrated QC with HP and new or existing 3rdparty tools
• Implemented customizations using workflow and/or API scripting
• Followed projects to completion, including all required documentation, reporting and presentations
• Setup and maintained user accounts.
• Maintained system reliability and verified that peripherals are working properly.
• Monitored system performance and implemented functional test strategy.
• Ensured stable system, performance, compliance and security of all Procure-to-pay modules .
• Planned integration and acceptance testing and created specifications for systems to meet business
requirements.
• Provided subject matter expertise to project with regards to strategic sourcing, procurement
evaluated receipts and match and pay, dual sourcing and purchasing business process.
• Documented software defects, utilizing a bug tracking system and report defects to software
developers.
• Managed relationship with test software vendors as well as professional service providers.
Quality Control Manager Blue Gate Ventures July 2002 January 2008 Blue Gates Ventures, Lagos Nigeria
• Documented software defects, using a bug tracking system and report defects to software developers
• Reviewed software documentation to ensure technical accuracy, compliance, completeness and to
mitigate risk
• Ensured that software requirements are verifiable and quantifiable with ability to build test cases
with direct involvement with business customers
• Analyzed performance and metrics for project, identifying areas of continuous improvement. Proven
experienced formulating and communicating detailed test estimates. Proven experience identifying
test resource needs. Proven experience identifying regression test case candidates & automation
candidates.
• Performed daily system monitoring, verifying the integrity and availability of all hardware, server
resources, systems and key processes, reviewing system and application logs, and verifying
completion of scheduled jobs.
• Performed regular security monitoring to identify any possible intrusions.
• Performed regular file archival and purge as necessary, create, change, and delete user accounts per
request.
• Repaired and recover from hardware or software failures. Coordinate and communicate with
impacted constituencies.
• Applied OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities,
configure add new services as necessary.
• Planned a system flow from ground up
EDUCATION
Rufus Giwa Polytechnic
Bachelor, Accounting, 1999
Institute of Chartered Accountant
Associates, Accounting, 1996
Debis Computer Professional Institute
Diploma, Data Processing, 1992
CERTIFICATIONS
Certified Software Quality Tester - America Software Testing Qualification Board –2011
ADDITIONAL TRAINING
Agile Certified Practitioner – Robert Half (Skill Soft); Data Analysis & Statistical Process Control – SPC -
Quality Assurance Solution Inc – 2012; SAP Accounts Payable, Receivable and General Ledger
Accounting - Michael Management Corporation – 2010; SAPTAOTRAINING LTD - HP BPT, SAP Basis,
TAO – 2010
Contact this candidate