Customer Service High School

MELVIN RUIZ

**** * **** **, *** Angeles, California, 90037 • 323-***-**** • *********@*****.***

OBJECTIVE

A position where my extensive experience can contribute to your customers' satisfaction and your company's success.

Skills:

* Bilingual English & Spanish

* WPM 38-40

* Multi Tasker

* Computer Literate

* Phone Etiquette

* Fax, Copying, Printing

* Quick Learner

Work Experience:

Adir International LLC December 2009 - August 2012

Collections

Skip Tracing, Customer Service, Excell, Inbound & Outbound Calls 120 Calls Averaged Daily Through IVR System

LA Care Health Plan September 2012 - Present

Member Services Representative

Member Services (Customer Service), Medi-cal & Medicare Terminology, Medical Claims, Inbound Calls 70 Calls Averaged Daily Through IVR system, Special Projects (Representative Disputes, Medicare Calls) Microsoft Office Outlook, Excell, MHC Program

Academic Certifications & Education:

High School, High School Diploma, 2009

Edward R. Roybal Learning Complex

References:

Available Upon Request

Contact this candidate