Customer Service Assistant
Resume:
Tonya Daniels
Stamford, CT *****
Email: *********@*********.***
OBJECTIVE:
Dynamic professional who is dedicated detail-oriented administrative with
excellent interpersonal skills that can become a valued asset within a
professional organization.
QUALIFICATIONS:
Receptionist, Switchboard, PC Specialist, Data Entry, Customer Service
EXPERIENCE:
07/13-Present CROSSMARK Houston, TX
Retail Representative
Responsible for three Walmart Divisions set up displays for contractors
with Walmart, receive merchandise, set up displays, set up merchandise
report all data to company daily
09/12-05/13 Avon Corporation New York, NY
Customer Service Representative
Private Avon Sales Representative
10/11-10/11 Neighbor to Neighbor 11/11-12/11 UPS Norwalk, CT
Data Entry Specialist/ Drivers Coordinator/Admin Assistant
Daily duties updating database adding new donors assisting packing for food
pantry (Manpower Staffing Services)
03/10-08/10 Stamford Hospital Stamford, CT
EMP Medical Biller (Temp Helper) (Manpower Staffing Services)
Daily printing of Emergency Room Reports, Proper Medical Billing,
Procedures to appropriate Insurance Companies, Shredding of daily
confidential materials, addressing billing questions
01/09-04/09 H & R Block Stamford, CT
CSP (Client Service Coordinator) (Seasonal)
Greeting Clients, Heavy Multi-line phones, client check-in, setting up
appointments for clients, heavy alpha filing, preparing client folders for
T, print out high volume of checks daily, take clients payments, cash draw
reconciliation, complete all transactions lock up daily deposits, complete
all paper work along with bank deposits, call lasts years clients set up
appointments, offer second look to clients, assist tax preparers daily
03/07-01/09 Spherion Staffing Services/BlockBuster Stamford, CT
Distribution Clerk (Contractor)
Scan disk, cleaning of disks, light computers, data entry, labeling,
mailings, customer service through internet, packing and shipping disks
daily
01/06-11/06 Patio.com (Contractor) Office Assistant
Stamford, CT
01/05-01/06 Marle Northeastern Electrical Company Stamford, CT
11/00-01/04 Kaplan Agency Stamford, CT
Admin Assistant/Office Assistant
Prompt telephone coverage, Assistant to Office Manager, processing of
invoices, data entry, heavy filing, sending and receiving faxes, scheduling
of conference meetings, distributing mail, MS Excel, MS Word, MS PowerPoint
Presentations
1/99-10/00 City of Stamford (Seasonal) Stamford, CT
Land Records Assistant
Assist public with dog licenses, marriage licenses, divorce papers, birth
and death certificates, Xeroxing of properties, assist with telephones,
mailings of voter's ballots and other tasks as needed
10/95-3/98 Gotham Technologies Stamford, CT
Administrative Assistant
Prompt telephone coverage, filing, MSDS Data sheets for chemicals, Assist
Chemist with proper labeling of chemicals, responsible for pick up of
chemicals and deliveries throughout tri-state, heavy filing of all
documents, proofreading of all chemicals before shipped out, MS Word, MS
Excel Spreadsheets, UPS and Fed Ex shipping
EDUCATION
2006-2008 Norwalk Community College Norwalk, CT
Major: Business Office Technologies
Degree: Applied Science
2004-2006 Career Blazers Learning Center Stamford, CT
PC Specialist Course
Certificate Program
1994-1996 Urban League of Southwestern, CT Stamford, CT
Customized Business Skills
Certificate Program
1989-1993 Stamford High School Stamford, CT
Business Administration
General Diploma
SKILLS
Ms Word, MS Excel, MS PowerPoint, MS Access, Lotus Notes, Outlook Express
and Internet Explorer
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