Customer Service Manager
Resume:
Craig W Cunning CAPM
** ******* *****, ** ********** Ontario, L2S 3C8
E-mail- ******@*******.***
Linked In- http://ca.linkedin.com/pub/craig-cunning-capm/40/346/b2b
Skype- craig.cunning
Accomplished management professional with over 10 years' experience in
Retail Management and Sales and 10 years of Construction Management.
Total focus on exceptional Customer Service.
Successful Adaptation of LSS Methodologies in a Retail Environment.
Problem Solver, Specialist in Associate Engagement, Process Implementation
and Inventory Control.
Experience
District Manager May 2013 to Present
RGIS Inventory Specialists. Southwest Ontario (Hamilton West to Windsor)
Complete responsibility of District success and profitability
Oversee 46 regular associates and 4 Area Managers including
scheduling, hiring, terminations, disciplinary actions, transportation,
accommodations, training and promotions.
Network and solicit new clientele.
Liase with customer principals re scheduling, prep orientations,
billing, invoicing and customer complaints.
Establish and control budgets to within Corporate Guidelines
Store Revitalization Manager Feb 2012 to March 2013 (1 year sale prep
contract)
McDiarmid Lumber Ltd. Keewatin, Ontario
Clean-up and Organize 50,000 sq. foot retail store and 10 acre
material yard. Assess and restructure "Entire Operation" according to LSS
Methodologies. Create and implement an effective Change Management Plan.
Evaluate all associates (40 off season, 90 seasonal) to understand
individual strengths and opportunities as well as core beliefs.
Relocate valued associates to ensure maximum productivity and
personal growth. Eliminate "disruptive" associates.
Establish accountability in associate hiring and training.
Reduce days on hand from 357 to 45
Increase turns from .3 to 4
Reestablish modular integrity and yard continuity.
Establish accurate PI
Ensure exceptional customer service and community involvement
Stocker, Customer Service (temporary during illness recovery) Sept. 2011 to
Jan. 2012
Extra Foods, Fernie, BC
Store Co-Manager Mar. 2010-Apr 2011 (1 year contract)
Walmart, Dawson Creek, BC ($55m)
Complete store scrub down.
Training and engaging of SM, AM's, DM's.
Evaluate all salaried Managers and hourly associates (108) to
establish individual strengths and opportunities as well as core beliefs.
Relocate valued associates to ensure maximum productivity and
personal growth. Eliminate "disruptive" associates.
Establish accountability in associate training.
Reduce days on hand from 47 to 8.
Increase turns to 5
Re-establish modular integrity.
Establish accurate PI
Implement corporate back room process and execution.
Ensure exceptional customer service and community involvement.
Ensure store establishes profit by contract end. (commencement -4.6%,
years end +5.2% net)
Regional Manager, Vancouver Island, Gulf Islands, June 2006-Jan. 2010
Lee Rose Construction and Supply, Victoria, BC
Establish retail sales floor, windows, doors, aluminum railings,
vinyl decking.
Research and contract with suppliers, vendors and subcontractors.
Develop a new construction division.
Establish systems and processes.
Recruit, assess and hire qualified tradesmen and apprentices, 60
permanent to 110 peak including 3 Estimators, 4 Site Superintendents
and 6 Managers.
Tender projects $1k to $1m .
Establish and maintain budgets.
Scheduling
Project Management.
Manager. 1999- Jan. 2006
Walmart, Various, BC Base Store and Store Set Locations,
Base Store:
General Retail Management $55m to $100m
Maintain budgets and inventory
Ensure a minimum 5% Net profit
Maintain AOS minimum 8.0
Days on Hand maximum 14,
Average Turns 5
Recruitment, selection and development of up to 140 associates
including 8
Assistant managers and 23 Department Managers, $180k to $450k
Store Set:
Acquire store shell after initial construction or renovation.
Work with subtrades to ensure timely execution of finish details
Recruit and hire new Associates 140 to 200 depending on store size.
Assess and establish permanent associate base.
Ensure training of all new permanent associates.
Oversee placement of all fixtures and equipment
Oversee and ensure accurate and correct receiving and merchandising
of product.
Ensure 100% in stock for store opening.
Execute all according to budget.
Construction Manager, May 1996- Aug 1999
Hillis Developments, Clarkston Washington, USA
Residential and light ICI construction and renovations $10k to $750k
Attend all Site Meetings and evaluate feasibility.
Estimate and tender projects
Follow up and ensure complete execution of all RFI and RFQ's
Negotiate and contract with qualified subtrades.
Develop budgets and schedules.
Estimate and ensure completion of all Change Orders.
Liaise with Architects, Engineers, Stakeholders and Management.
Site Superintendant/Carpenter, Jan. 1993-Aug 1996
Homewood Constructors Ltd. Victoria, BC
Heavy Residential and ICI Construction to $100m
Supervise all on site activities of up to 50 carpenters, apprentices
and helpers.
Manage and follow up with all subtrades to ensure quality timely
execution.
Generate RFI's as needed
Ensure accurate reporting and follow up of all Change Orders
Ensure project completion as per schedule and budget.
Layout and carpentry.
Education
College/ University
Construction Project Management Business Administration
Business Finance Contract Law
Economics Lean Six Sigma
Heavy Equipment Operator Trainer Excellence
Walmart SOL (Store of Learning)
Edmonton Alberta
Leadership Foundations Risk Management
Advanced Leadership Skills POS Systems
Human Resource Management Retail Management
5 Pillars of Associate Empowerment Food Safe Certification
Management in a Multicultural Conflict Resolution
Society
Canadian Construction Association
Victoria, BC
Communication, Gold Seal Pre Certification
Estimating Seal Pre Certification
Project Planning and Cost Control, Gold Seal Pre Certification
Contract Law, Gold Seal Pre Certification
R2000
Special Interest Courses
Small Engine Repair and Rebuilding Snowmobile Repair
Jet and Turbine Engines Boatbuilding
Performance and Race Engines Automotive Machine
Automotive Body Repair
Certifications
Project Management (CAPM) Lean Six Sigma, Green Belt
Trainer Excellence Level 1 First Aid
Forklift (class II, IV, V, VII) Scissor Lift
Hobbies and Interests
Woodworking Automotive Racing
Antique Wooden Boat Restoration Antique Car restoration
Organic Farming Backcountry Exploration
Hiking Gardening
Professional Affiliations
Project Managers Institute
Contact this candidate