Customer Service High School

Hazel Y. Bernal Perez

Contact

Tel : 323-***-****

e-mail :

**********@*****.***

Address

*** * ******* **. *** #2, Los Angeles Ca 90033

Profile

Objective I am seeking a position to enhance my driving and customer service skills experience to

better my overall job performance.

Availability Immediately

Key Skills

Proficient in both English and Spanish. Experience dealing with difficult customer issues and managing small

groups. Also advance understanding of computers and windows programs.

Class A driver’s license Basic Computer Skills Windows Customer Service &

with following Team Management

endorsements

HazMat, Passengers, Trouble shooting, Familiar with XP, Vista, Area Team Management

Doubles Triples and complete construction of and Windows 7. Proficient Dealing with angry,

Tankers. No restrictions. computer towers. Parts with all Microsoft Office difficult and confused

replacement and trouble programs Word, Excel, customers

shooting. Power Point, Outlook

Education

2003 to 2007 High School Diploma

Oscar De la Hoya Animo Charter High School

Entry Level Computer Tech

2003

East Los Angeles Occupational Center

Class A License Training – Doubles Triples Tankers HazMat Endorsements

2011

Edison Truck & Bus master

2012 Passenger Vehicle Training

Edison Truck & Bus Master

Work Experience

Herrera’s Express / Pita Trucking Inc.

Address: 4641 Hampton St., Vernon CA 90058

Supervisor: Veronica Gutierrez

Position: Driver

Maintain log book

Preform pre-trip vehicle inspection

Secure cargo

Interact and communicate with customers and brokers

Inland Metal Inc.

Address: 3245 Depot Rd., Hayward CA 94545

Night Foreman: Jesus 510-***-****

Position: Laser Operator, Water Jet Operator

Load sheet metals onto cutting boards

Inspect cut parts to ensure they are to customer’s specifications

Universal Studios Hollywood Full-Time

Address: 100 Universal City Plaza, Universal City CA 91602

Supervisor: Greg Gilphen 818-***-****

Position: Parking Attendant (PA), Parking Lead(PL), Steamer Lead(SL)

Direct and Control Traffic (PA)(PL)

Greet customers and answer any park or area questions(PA)(PL)

Manage attendants in assigned area(PL)

Control traffic inflow of parking structure(PL)

Set parking set-ups and detour routs(PL)

Log hours of running pressure washer machine(SL)

Inspect equipment before reporting to location duty i.e.: golf cart, steamer,

flash light, uniform, cones(All positions)

References

Name Phone Number Company-Position Relationship

Edwin Aleman 323-***-**** NBC Universal-Parking Friend/ Ex-Co Worker

Attendant

State Farm-Claims

Ryan Johnson 323-***-**** Friend/ Ex-Co Worker

Processor

Family Planning-Site

Merilee Valdez 323-***-**** Friend/ Ex-Co Worker

Supervisor

Contact this candidate