Customer Service Management

Mark Lawson

267-***-****

**********@*****.***

Objective:

The ability to enhance my skills in a proffesional setting.

Abilities:

- 8 years of customer service

- Excellent written and verbal communication skills, with an eye for detail

- Extremely productive in a high volume, high stress, environment

- Self starter with a can do attitude

Employment History:

Philadelphia Management/Security: 2002-2013

Watch residential buildings. Transfer incoming calls to proper extensions. File any tenant

complaints. Answered inbound calls in support of customer needs.Conveyed in a

reassuring manner step by step instructions to resolve application issues.

Magee's Rehabilitation/Server: 2000-2002

Prep/cook food.Inventory/order scheduling. Clean/Sanitize cooking/eating area. Check on

expiration and food data.

Fridays/Bus Boy: 1999-2001 Cleaned

tables. Restock on dinning plates and cups. Clean dinning area. Provided great customer

service.

Shoprite/Stocker: 1998-1999 Inventory log

in. Restock items, verify expiration labels, quantity management

Education: Martin Luther

King HS 1999

Philadelphia community college 2000

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