Customer Service Medical

Angela Linton

**** ******* ****** ******, *******, Florida 33321

Tel: 954-***-****-cell

*-****-******@*****.***

Objective

Acquiring a position where I can maximize my experience and skills to enhance the continued growth of your organization

Summary of Qualifications:

• Experienced working in fast-paced environment demanding strong organizational and interpersonal skills

• Trust worthy, ethical and committed to superior customer service

• Confident and poised in interactions with individuals at all levels

• Detail oriented and resourceful in completing projects; able to multi-tasked effectively

• Excellent Typing skills

• Working knowledge of Microsoft Office, Excel & Outlook

Professional Experience:

Documentation Review Clerk/ Receptionist: – Documentation Review Department – Nationwide Laboratory Services

– 02/13/12 – Present

• Collect, sort and prepare HCFA-1500 claim forms for submission to clinics and medical facilities for payment

• Update and maintain medical documentation/records for the Doc Review Department and the Billing Department

• Switchboard Operator; meet and greet visitors and direct them to the appropriate staff member/department

• Maintain the reception area and ensure that all visitors sign in and sign out the visitor’s log book

• Scan and prepare medical records for offsite storage

• Order office supplies for the Doc Review and the Billing department

• Scan and prepare medical records for monthly audit reports

• Retrieval of medical requisitions/documentation for the Doc Review and the Billing Department

• Data entry of patients/clients information in the Medisolution database; E-3 and LabWerks database

• Collect, sort and distribute daily mail for the Doc Review and the Billing Department

Senior Clerk - : Florida Department of Transportation - 12/05 to 02/12

• Reviewed personnel files, records and other documents to obtain information to respond to public records requests

and subpoenas

• Updated and maintained employees’ personnel records

• Scanned and prepared personnel files for offsite storage

• Provided telephone support for multi-line switchboard

• Data entry of Worker’s Compensation/FMLA cases for monthly reports

• Prepared monthly probationary reports for Supervisors/Managers

• Bi-weekly salary verifications in the People First system for accuracy and completeness

• Sorted and filed employees’ documentation in alphabetical, numerical and chronological order

• Processed employees’ identification badges

Receptionist/Optical Associates -: Imperial Optical Company - 02/99 to 04/04

• Scheduled patients’ appointments for busy optical complex

• Switchboard operator; customer services representative

• Maintained and updated patients’ records; typed office correspondence, referrals and medical reports

• Prepared and submitted insurance claim forms for payment; ordered medical and office supplies

• Performed visual field tests, screened patients using auto-refractor; fitted and dispensed optical eyewear

Education:

Secretarial Studies – Diploma

Billing & Coding Specialist - Certification

Certified Nursing Assistant

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