Customer Service Administrative Assistant
Resume:
KELLY A. ROBERTS
Hammond, Indiana ***. ***. **** (C) 219. 803.0561 (H) *****.*********@*****.***
Summary of Qualifications
Highly self-motivated team player and detail-minded healthcare search professional with excellent written and oral
communication skills. Work comfortably with all levels of colleagues including executives and clients.
Skills and Expertise
Strong organizational skills and ability to multi-task in fast paced environment
Analytical and problem solving skills
Able to absorb and apply new and changing information
Possess ability to maintain production levels and quality goals
Demonstrates responsiveness and sense of urgency when dealing with customers
Investigates and analyzes situations, bringing issues to successful closure
Proficient in Microsoft Word©, Microsoft Excel©, Microsoft Access©, PowerPoint©, Lotus Notes©, Inovar©,
Oracle©, and Shiftwise©, ABD, API
Office Procedures including, Inventory Control, Records Management, Multi-line telephone, Quality Customer
Service
Knowledge of collective bargaining agreements
Professional Experience
2007 - Present Med-Call Healthcare Chicago, IL
Med-Call Healthcare is a healthcare staffing company, providing medical staffing solutions for healthcare providers,
medical centers, and hospital government agencies.
Recruiter and Staffing Specialist
Interview and recruit prospective clinical employees for healthcare positions.
Cultivate and develop new clientele book of business in collaboration with forecasting goals.
Maintain current client relationships providing consistent value added customer service.
Schedule with hospitals throughout the Chicago-land area.
Manage projects to track and support new sales and growth of current clients.
Identify needs to evaluate product positioning based on competitive research.
Utilizing the software Shiftwise © maintain staff credentials, developing retention and recruitment tools.
2006– 2007 University of Chicago Hospitals Chicago, IL
The University of Chicago Medicine is an excellent research institute and a neighborhood health care provider.
Administrative Coordinator – Staffing Resource Office
Ensured all staffing levels were adequate.
Maintained agency files.
Assisted with time and attendance for agency workers.
Invoice processing.
KELLY A. ROBERTS
Hammond, Indiana 219. 895. 4885 (C) 219. 803.0561 (H) *****.*********@*****.***
2004-2006 Saint Anthony Hospital Chicago, IL
St. Anthony Hospital is ranked in the U.S. News & World Report as one of the best hospitals in the United States. It is a
general medical and surgical hospital in Chicago, IL, with 139 beds.
Manager
Responsible for admissions and discharges.
Determined bed availability by making daily rounds.
Established census to ensure adequate staffing levels.
Processed all agency invoices, maintained all files and assisted with staff scheduling.
2002 – 2004 University of Chicago Hospitals Chicago, IL
(Cardiology & General Medicine)
Administrative Coordinator
Provided administrative support to the Director’s of Cardiology and General Medicine.
Prepared correspondence, extensive Microsoft Excel spreadsheets and organized the general flow of communication
within the department.
Developed departmental forms to assist with smooth daily operations.
Coordinated meetings with internal and external clients.
Maintained employee personnel files, including education records, payroll, personnel action forms, monthly absence
reports, and employment requisitions.
Accounts payable for the department.
Prepared and distributed evaluations for all employees.
Organized and prepared meeting materials for special events, such as timelines, reports, and presentations.
Updated policies and procedures.
Education
Ivy Tech Community College
East Chicago, Indiana
AAS in Business Administration (currently attending)
Sawyer College
Hammond, Indiana
Administrative Assistant Certificate, 1997
Dean’s List and Honor Roll Awards
Accuracy in Keyboarding Awards
References: Available upon request.
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