Customer Service Representative

JAMIE HORDGE

***** ******* **** #****

Houston, Texas 77035. *******@*****.***

832-***-****

PROFESSIONAL SUMMARY

Organized and responsible professional with a diverse background in

customer service, strategic merchandising and marketing. Educated and

energetic with the unique ability to manage several tasks in a stressful

environment. Seeking a challenging position in a progressive company with

opportunity for professional growth.

PROFICIENCIES

Customer Service Management

Multi-task/Problem Solving

Proactive/Quick Learn

Proficient in MS Office

Excellent Oral and Written Communication Skills

PROFESSIONAL EXPERIENCE

Old Navy 2010-Current

Merchandising Specialist

. Executed seasonal strategies for category/class that met or exceeded

financial goals

. Understand product trends, historical data and departmental input at

category/class level in order to manage in-season opportunities or

risks

. Understand competitive environment; proactively saw market knowledge

through exposure to competitive retail outlets

. Lead weekly execution of receiving and maintaining store shipment and

inventory

. Influenced others to achieve results

. Developed and maintained effective working relationships with members

of cross-functional teams

Interactive Response Technologies 2008-

2010

Supervisory Customer Service Specialist

. Coached, developed, and trained new hire and existing agents on

customer service skills

. Effective written and oral communication with clients to ensure

satisfaction

. Resolved through problem solving, any escalation calls with clients

. Supervised a team of service agents to achieve productivity standards

ensuring a seamless customer experience

Old Navy 2006-2008

Customer Service Representative

. Performed cash handling duties

. Knowledgeable of all products/inventory

. Met and exceeded credit card referral goals monthly

. Assisted customers in locating and purchasing merchandise while

giving excellent customer service

Rescar Industires 2004-

2006

Level One Mechanic

. Maintained a detailed daily log of all train repairs

. Ensured all safety guidelines were adhered to

. Cleaned and repaired all trains on site

EDUCATION

Texas Southern University 2004-

2006

Bachelor of Communications in Broadcast Journalism

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