Customer Service Administrative Assistant
Resume:
MANUELA LUGER
******@*****.*** Atlanta, GA 30339 M: 770-***-****
SUMMARY
• Accomplished Administrative Professional with over 10 years of outstanding skills across diversified industries.
• Expert in using technology to enhance speed and accuracy of administrative tasks.
• Self-motivated employee who meets and beats deadlines and requirements while juggling multiple tasks within deadline
environments.
• Highly trustworthy, ethical and discreet, committed to exceptional customer service and driven by challenges.
• Respond quickly and appropriately to constant changes; locate problems, make responsible decisions to affect positive change
set new priorities.
PROFESSIONAL EXPERIENCE
RÖDL LANGFORD DE KOCK
– Atlanta, GA 2012–present
Bookkeeper
• Creating and working with financial statements.
• Preparing various sales & use tax returns as well as property tax returns, payroll management.
• Compilation of balance sheets and income statements.
• Maintaining of cash accounts, accounts receivable/payable.
• Maintaining the inventory ledgers.
RÖDL LANGFORD DE KOCK – Atlanta, GA 2010–2012
Administrative Assistant/Reviewer
• Provide administrative support to Partners and Associate Partners.
• Prepare itemized statements, bills, invoices, recording amounts due for items purchased or services rendered.
• File and retrieve corporate documents, records, and reports.
• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
• Translate written materials, such as legal documents, scientific works, or reports, and rewrite into German/English.
• Schedule appointments, maintain calendar, and arrange meetings as well as domestic and international travel.
COVERDELL & COMPANY – Atlanta, GA 2008–2010
Administrative Assistant/Executive Assistant
• Coordinate, implement and manage all administrative services for 40 employees.
• Coordinate directly with Office Manager to manage outside relationships with vendors and clients.
• Consult with Account Managers to ensure the timely and accurate delivery of reports.
• Collaborate closely with Office Manager to decrease monthly budget by 20%.
• Recognized for streamlining and verifying client enrollment with 99% accuracy.
SELF-EMPLOYED – Atlanta, GA 2007–2008
Transcriptionist
• Managed large, complex transcription and translation projects for informational, investigative and trial purposes with a 97.5%
accuracy rate.
• Prepared computer-aided, verbatim transcripts with a high emphasis on legal and medical terminology, proofreading, grammar.
• Compiled job costing, reports, materials, and updated files.
• Managed the processing of invoices.
BROWN COLLEGE OF COURT REPORTING – Atlanta, GA 2005–2007
Administrative Assistant
• Handled tasks related to student registrations.
• Coordinated with faculty on conduction of exams, seminars and meetings.
• Prepared reports on important sectors of the institute’s activities.
• Helped with grading and the posting of grades.
• Provided key clerical support for 20 teachers and 300 students.
– Atlanta, GA 2003–2004
HANDS ON ATLANTA
Human Resources Assistant
• Performed customer service function by answering employee request and questions.
• Aided with the preparation of the performance review forms.
• Coordinated the new employee on-boarding and orientation process including: creation of new hire packets, facilitating
paperwork, processing new hire paperwork, enrollment in benefits, and organizing employee orientation presentation.
• Assisted with the AmeriCorps VISTA recruitment process, scheduling appointments, mailing rejection letters.
INTEGRATED FINANCIAL CONCEPTS, INC.
– Atlanta, GA 2002–2003
Branch Manager
• Responsible for clearing up billing problems and organizing procedures. Successfully completed assignments and maintained
accuracy.
• Supervised staff of 3 including entry clerk, service clerk, and A/R clerk. Maintained consistent workflow and 100% accuracy.
• Collected returned checks, posted charges to accounts, maintained accurate records, prepared and submitted collection analysis
reports.
• Created a productive working environment by instituting effective staff meetings.
NEXTEL COMMUNICATIONS INC.– Atlanta, GA 2001–2002
Customer Care Representative
• Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
• Responded to over 90 customer calls daily and solved 90% of their concerns.
• Built a rapport with customers and proposed different products and services based on account history to help minimize their
monthly bill.
• Successfully pacified hostile or antagonistic callers and negotiated a mutually agreeable solution by patiently providing
alternatives to reconcile the customer’s needs with the company’s objectives.
DEALERGAIN INC.
– Roswell, GA 2000–2001
Online Customer Service Specialist
• Designed and constructed training manuals for 15 employees to enhance the skills of both the customer service associates and
fellow supervisors.
• Prepared records of daily activities of the staff and updated the same to the senior management team.
• Served as liaison between consumer and internet sales managers for major car dealerships located across the US (150+).
• Worked in fast-paced, high-pressured positions, demonstrating the ability to prioritize multiple tasks, meet deadlines, and
provided quality customer service.
• Responded to online customer requests for payment information, cycle dates, and interest rates.
– Alpharetta, GA 1997–2000
INACOM
Service Alliance Coordinator
• Coordinated all work-order escalations and changes with customers, Field Engineers and Branch Service Managers. Managed
the total escalation process to its resolution.
• Reported to the Branch Service Manager any customer satisfaction, performance or compliance issues.
Warranty Claim Analyst
• Responsible for processing warranty claims and part orders from Inacom’s manufacturer partners Compaq, IBM, HP, Dell.
• Assisted Manger in analysis of warranty reimbursements to ensure full payment for all claims.
• Strong background in both, client and vendor relations.
• Reviewed claims for completeness, accuracy, and correct coding.
TELE-TRACK INC.– Norcross, GA 1996–1997
Administrative Assistant
• Responsible for making domestic and international travel arrangements for senior-level executives.
• Provided administrative assistance to company management personnel including, but not limited to, typing, transaction,
information research, filing, scheduling, mail management, supply maintenance, and phone support.
Assisted in planning, organizing, implementing and directing day-to-day functions of the business office programs and activities.
RITZ-CARLTON HOTEL CO.– Atlanta, GA 1993–1996
Certified Central Reservations Agent
• Developed training manuals for new employee orientation program.
• Served customers in a positive way, receiving 2 customer service awards.
• Responsible for making domestic and international travel arrangements for individuals, large groups, and corporate clients.
EDUCATION
Brown College of Court Reporting – ATLANTA, GA
Court Reporting
Kerschensteiner Berufsschule - Regensburg, Germany
Cosmetology
SPECIAL SKILLS
• •
Bi-lingual German/English Skills Critical Problem Solving Skills
• •
Strong Communication Skills PeopleSoft
• •
Internet research Citrix
• •
Adobe Acrobat MS Excel, PowerPoint, Access, Outlook, Word, Publisher
• •
ProSystem fx Practice ProSystem fx Engagement, Practice, Tax
• •
QuickBooks Microsoft CRM
Contact this candidate