Customer Service Representative

Jessica L. Blackwood-Kidd

***** ******* ***. ******, ***** 78739

Cell # 512-***-**** **********@*****.***

EXPERIENCE:

Customer Service Representative/Referrals Division: 2012 - 2013

Daily correspondence and interaction with case managers & discharge planners regarding equipment needs for

discharging patients.

Processing and coordination of all delivery and pick-up requests from contracted hospice entities.

Assisting CSR-Comm. Support by answering all incoming phone calls and routing them appropriately as necessary.

Assisting the Retail Floor Division with walk-in customers and general inquiries as needed.

Marketing of Travis Medical to healthcare facilities.

Billing Specialist/Customer Service/Dispatch: 2008 - 2011

United Site Services

Issue approved credits due to service, billing error and tax exempt customers.

Logs all incoming inquiries. Maintains accurate records of contact with customers and documents issues and agreed

resolutions.

Prepares, tracks, files and maintains written quotations to customers. Follows up on open quotes with customers and

closes quotes where appropriate.

Responsible for routing and posting for 10 + drivers.

Effectively communicated product and delivery information internally with associates and customers.

Assisted with public events, venues, and operations.

Data Processing Technician I: 2006 - 2008

PPD, Pharmaceutical Research Co.

Worked closely with multiple departments to ensure all files are up to date.

Organize, sort, prepare, file, create and extend files for study maintenance and/or transfer/archival.

Complete quality control audits.

Perform file room door duty as scheduled and coordinate monthly meetings.

Maintains file room cleanliness and performs other job specific tasks as needed.

Data Entry Technician: 2005 - 2006

PPD, Pharmaceutical Research Co.

Retrieved and entered raw data from research team.

Responsible for timely preparation of all progress studies on a weekly basis.

Prepared final reports for approval, electronic/hard copies submitted by clients.

Submitted final preparation status reports to Technical Writer/Statistician.

Customer Service Representative: 2004

Redken Distributor Associates, A Subsidiary of L'Oreal USA

Maintained company inventory.

Recommended inventory levels.

Processed promotional order forms.

Communicated with local and national distributors.

Processed local and state wide product request.

Travel Clerk IV: 2000 - 2003

Texas Department of Public Safety

Audited travel receipts.

Processed state reimbursement.

Issued travel checks for Governor Protective Detail, state troopers and civilian.

Employees.

Served as an liaison with the State Comptroller’s Office.

Processed collections on past due credit card accounts.

EDUCATION:

AUSTIN COMMUNITY COLLEGE

ST. PHILIP'S COLLEGE

SKILLS:

10-key by touch @ 10,000 strokes per hr., 50 wpm, MS Office, Dropbox, Excel, Adobe, scanner phone, multi-phone lines,

etiquette, facsimile, copier, dispatch and off-site operations.

Contact this candidate