Customer Service Administrative Assistant

Marycella Hurtado

**** *. ********** ***. ******* IL. 60647* 312-***-*****

*********.*******@*******.***

PROFESSIONAL SUMMARY

. Detail oriented and quality focused professional trained in Medical

Administrative

. Successful track record of handling complicated assignments and

administrative/clerical requests

. Substantially trained in posting deposits/payments and reconciling

accounts with an efficient degree of accuracy

. Offer firm organization in software applications, database management

and data entry

. Excellent interpersonal, communication and relationship building

skills

. Bilingual English/Spanish

SKILLS

Medical Terminology Medicaid MS Office Suite

HIPAA Trained Medicare 55 WPM

EMPLOYMENT HISTORY

JP Morgan Chase Bank, Chicago IL. 03/2007-

Present

Personal Banker

Branch based sales position whose primary goal is to acquire, retain, and

deepen customer relationships. Created an outstanding customer service and

helped the branch meet sales objectives by proactively meeting with

customers to discover their financial needs and provide products and

services recommendations. Partner with specialist such as Loan Officers,

Business Banker, and Financial Advisors to ensure customers had access to

experts who could help them with specialized financial needs.

Charter One Bank, Chicago IL. 02/2005-

03/2007

Senior Teller

To develop and enhance customer relationships, assisting them with their

ever-changing financial needs. Utilized partner consultant to help clients

understand how to better take advantage of all products and services the

bank offers.

EDUCATION

Computer Systems Institute, Chicago, IL

Healthcare Career Program

. NHA- Certified Medical Administrative Assistant

07/2013

. NHA- Certified Billing and Coding Specialist (CBCS)

(Pending)

. AHIMA - Certified Coding Associate (CCA)

(Pending)

Carl Schurz H.S., Chicago, IL 06/2002

H.S. Diploma

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