High School Manager
Resume:
Michael A. McIntosh
**** ******** ***. *****, **** 44134 C: 440-***-**** E : *********@*****.***
Career Overview
To achieve meaningful employment with a company as a System Administrator/Help Desk Analyst, which will allow me
to address and solve your company’s technical needs, by applying my experience within the areas of system
administration and accomplishing deadline driven projects . Experienced Analyst with expertise troubleshooting in
distributed multi-tier platforms in various environments.
IT Skill set
Technical Tools : Team Viewer
Database : SQL Database, VPN, FTP
Operating Systems : Microsoft Windows 2000, XP, Vista, Windows 7
Software Packages : Microsoft Office
Designing Tools : Axure, HTML, Java
Qualifications
• Internet/Intranet Development
• On-Call Experience
• Technical Help Desk Experience
• Network/Server Maintenance
• Cisco Route Management
• Remote Access Server Management
• Programming Codes
• Troubleshooting VPN, Microsoft Outlook, XP
• Data Backup/Retrieval
Experience
InfoCision Management Corporation Akron, Ohio November 2010-Present
Helpdesk Analyst- Windows Technical Support
Responsibilities
Helpdesk Analyst Windows Support
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Remote Agent Support
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Network Monitoring
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Monitoring and Dispatching Desktop Administration software updates
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Monitoring Hardware Set-up and Repair
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SharePoint Development and Support
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Support Assistive Technology Software JAWS
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1
Complete Computer Service Amherst, Ohio November 2003-October- 2010
Computer Tech
Responsibilities
Repaired computer components
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Supported peripherals ; printers and fax machines
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Software Support
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Accurately provided estimates on parts and service to end users
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Mr. Hero Parma, Ohio March 1993-November 2003
General Manager
Responsibilities
Supervised day to day operations
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Administrative duties; scheduling, balancing cash drawers and receipts, and making bank deposits
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Provided training and educating new crew members on all policies and safety procedures
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Quality and Inventory Control
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Education
Cleveland State University Cleveland, Ohio 2001-2004
• Associates Degree in Computers and Technology
Valley Forge High School Parma Hts., Ohio 1997
• High School Diploma
Certifications
• HTML
• SQL
References
• Upon Request
2
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