Customer Service Supervisor

Travis Edwards

*** *. ******** **. ? Chicago IL, 60610 ? C: 312-***-**** ?

************@*****.***

OPERATIONS SUPERVISOR

Goal-oriented logistics and supply chain supervisor offering more than six

years of supply chain and assembly line management experience, which

directly resulted in efficiency improvements and cost savings. Possessing

well- refined leadership, communication, and problem solving abilities.

Demonstrate skills in 5S, continuous improvement, and LEAN. Specializing in

productivity, quality, and safety. Six Sigma Certified.

KEY ACCOMPLISHMENTS

. Maintained document control which resulted in no FDA findings

. Planned and directed a successful facility move of 3200+ SKU's which

resulted in minimal operation downtime

. Implemented and sustained a 5S program

. Participated in a Kaizen that reduced returns inventory by 18%

. Facilitated safety meetings contributed to zero OSHA recordable

accidents

. Increased overall Lines per hour by 34%

. Reduced overall error rate by 27%

. Drove cycle count accuracy which reduced inventory variance to less

than 2%

. Maintained overall 97 % OTD vs. goal of 95%

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Beltone- Chicago, Illinois Jul 2012 - Jul 2013

*Announced plant is closing Aug 2013

Production Supervisor

. Actively managed productivity, quality, labor and costs for up to 60

associates and four teams leads while providing world class support to

the Beltone dispensers

Coordinated day-to-day activities of plant operations including MFL lines,

Service, QC, and Shipping

Planned, managed, and adjusted the daily workload of staffing to minimize

costs

Drove quality, productivity, and OTD

Maintained an effective and efficient operation using lean principals

Actively monitor / analyze metrics to drive continuous KPI improvements

Identified root cause, develop, and implement appropriate countermeasures

Created and revised systems and procedures by analyzing operating

practices, record keeping systems, and forms of control

Accompany GMP auditors, recommend and implemented action plans to

correct deviations during audits. ISO 9001 and 13485

. Promoted a safe work environment according to OSHA standards

Leica Microsystems- Buffalo Grove, Illinois Jul 2010 - Jun 2012

Warehouse and Shipping Supervisor

Coordinated day-to-day activities of warehouse operations including

shipping, receiving, and inventory control

Planned, managed, and adjusted the daily work of staffing for 30 associates

and four team leads to minimize costs

Analyzed Kanban system to ensure proper inventory levels were maintained

Utilized problem solving techniques to identify root cause of inventory

variances and implemented countermeasures

Developed a professional environment with regard to external customers such

as dispatchers, QI, service, logistics, buyer planners, and customer

service

SAP Key User

Avon Products Inc- Glenview, Illinois Jan 2008 - Feb 2010

Order Fulfillment Supervisor

. Actively manage productivity, quality, labor and costs for up to (30+

associates) while providing world class support to the Avon

Representative

. Demonstrated a high level of proficiency in decision making, risk

management, and cost analysis

. Assisted in troubleshooting equipment problems and initiating

corrections / repairs through maintenance personnel

. Engaged in and facilitated continuous improvement efforts directed at

making sustainable improvement in processes and reducing the ongoing

cost of operations

. Analyzed production data and react within constraints of basic on-time

delivery of scheduled orders

. Identified alternate production methods to reduce cycle time

. Oversaw the proper training of employees in their respective job

duties and monitor potential safety and/or health risks

. Monitored quality and implement / maintain improvement processes

. Worked in partnership with area supervisors and agency partners to

plan production goals and other related support requirements

. Continuously work with agency provider to maintain proper staffing

Katoen Natie - Gary, Indiana Aug 2006 - Dec 2007

Fulfillment / Inventory Supervisor - Katoen Natie Midwest - Gary, Indiana

. Ensured inventory control - all products checked in and out of

warehouse according to company policy and procedure - Primary

customers include: Exxon Mobile, Equistar Chemicals, Braskem, and

Basell Polyolefins

. Ensured quality, cleanliness, merchandising, customer service, and

company policies and programs are maintained

. Maintained records and accountability for all inventory

. Prioritized and assign work to staff

. Planed and implemented the delivery and improvement of services,

staffing, and resources

. Evaluated the effectiveness of services provided and recommend changes

in procedures to meet users' needs

Production Supervisor

. Supervised all production phases of packaging

. Trained staff and leverage knowledge in materials and processes,

including coordination of packaging schedule

. Demonstrated effective leadership ability in working closely with

customers to ensure quality packaging operations are implemented

. Consistently identify process improvement, as well as opportunities

for savings that do not compromise quality

. Facilitated clear communication by regularly informing management of

significant operational issues, changes and recommendations

. Executed good manufacturing practices while promoting a safe working

environment

EDUCATION

Saint Joseph's College; Rensselaer, Indiana May 2006

Bachelor of Science in Business Administration

Computer Skills

Proficient in Microsoft Word, Excel, PowerPoint, Lotus Notes, Outlook, SAP

Certifications

Six Sigma Greenbelt, Lean, DGI

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