Customer Service Medical Assistant

Catrina Fornesi

415-***-**** **** Alexis Drive #437 Las Vegas, Nevada 89103 *******.*******@*****.***

Medical Assistant Professional driven by providing quality patient care. Solution-driven, team player

committed to delivering exceptional customer service, patient advocacy, and problem solving. Ability to

maintain composure under pressure and to thrive in a deadline driven environment. Excellent communication

skills and desire to educate patients on maintaining a health lifestyle.

KEY SKILLS AND STRENGTHS

Intake Notes Specimen Collection Leadership

Triage patients Medication education

HIPAA Vitals

Sterilization techniques Injections

PROFESSIONAL EXPERIENCE

Front Office

Scheduled patient appointments. Insurance verification prior to arrival. Filed charts. Reconciled daily registers

and accounts. Ensured client privacy. Provided exceptional customer service while managing multi-line

telephones. Provided inventory management. Microsoft Suite (Office, Excel, Outlook). Utilized medical

software programs.

Back Office

Cared for disabled patients. Wound suturing and triage as needed. Mixed chemical solutions for injections.

Completed intake notes and documentation. Medication administration at scheduled times. Transported patients

to hospitals or doctors’ appointments. Prepared and sanitized patient rooms and utilized autoclave. Medical

instrument inventory. Assisted physician in examinations, procedures, and preparations.

Leadership

Managed up to 15 at risk teenagers and assisted with psychological and medical care. Guided and mentored

teens in coping mechanisms, hygiene, and a healthy lifestyle. Created work schedules. Opened and closed

business. Handled escalated customer complaints. Trained newly hired employees.

EMPLOYMENT

Counselor Technician WestCare Women’s and Children’s Campus 10/2012 –

04/2013

Nanny Confidential

10/2010 – 09/2012

Teachers Assistant Little Tots Daycare

05/2010 – 07/2010

Reservations Assistant Global Corporate Events

09/2009 – 02/2010

Sales Associate Zales Jewelers

10/2005 – 03/2009

EDUCATION

Associates of Science College of Southern Nevada

01/2012 – Present

Medical Assistant Everest College

05/2011

*Graduated with High Honors (3.4 GPA)

Contact this candidate