Customer Service Manager

JUSTIN ZEPEDA

**** ******* ***, ********, ** ****4 847-***-****

*************@*****.***

PROFESSIONAL SUMMARY

My name is Justin Zepeda and I know I have unique skills to provide to your work force.

My background is in

Fast food focused on greeting all customers in a friendly, welcoming manner.

I was an Outgoing manager at Jimmy Johns, familiar with cash and food handling

procedures. I possess strong communication and time management skills.

SKILLS

Customer-oriented Fast learner

Able to lift heavy boxes as needed Self-starter

Valid driver's license Multitasking

Friendly and helpful Microsoft Excel Skills

Good with numbers and math

Dedicated team player

WORK HISTORY

Customer Service, 06/2010 to 12/2012

Jimmy Johns – Lake Zurich, IL

Promoted to manager my first year there.

Prepped items for later use to save staff time during busy hours.

Restocked work stations and display cases.

Performed all position responsibilities accurately and in a timely manner.

Reported to each shift on time and ready to work.

Maintained clean and safe environment, including in the kitchen, bathrooms,

building exterior, parking

lot, and sidewalk.

Strictly followed all cash, security, inventory and cleaning procedures.

Handled currency and credit transactions quickly and accurately.

Prepared a variety of foods according to customers' orders or supervisors'

instructions, following

approved procedures.

Prepared all food orders within a 2-3 minute time frame.

Promptly and sympathetically handled guest concerns and complaints.

Customer Service, 04/2009 to 12/2010

Taco Bell – Lake Zurich, IL

Consistently provided friendly guest service and heartfelt hospitality.

Promptly and empathetically handled guest concerns and complaints.

Operated the drive-through window and sales register quickly and efficiently.

Left for better job opportunity.

EDUCATION

High School Diploma: General Education, 2010

Wauconda High School - Wauconda, IL

Contact this candidate