Manager Help Desk

Erika Calloway

Helpdesk at IMTS

********.*******@*****.***

Experience

Helpdesk at IMTS

•Create, update and maintain HP Service Manager Helpdesk tickets

•Provide phone and Remote support to VIPs and general users in the Financial systems

•Troubleshoot and resolve issues in UFMS/AMS to include Maximo and Momentum

•Assist in creation of user manuals

•Research and solves users problems

Skills & Expertise

Help Desk Support

Networking

Remote Desktop

Troubleshooting

Education

Westwood College

Bachelor's degree, Network Management, 2013 - 2014

ITT Technical Institute-Springfield

Associates, Computer Network Systems, 2007 - 2010

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Erika Calloway

Helpdesk at IMTS

********.*******@*****.***

Contact Erika on LinkedIn

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