Engineer Service

ARNOLD DORMAN

** ********** *****

Wilmington, DE 19803

Phone: 302-***-**** Email: ******.*@*******.***

FIELD SERVICE ENGINEER

Technical Service Specialist with over 20 years of experience and verifiable success

t roubleshooting and maintaining electrical and mechanical equipment in a printing

solutions environment . Possesses strong proficiency in networks and loading software

w ith expertise in repair of copiers, fax machines, production printer and copiers . An

effective customer relations specialist and excellent time management and workload

p rioritization skills.

CORE COMPETENCIES

• Proficient in MS office applications and web-based programs

• Able to diagnose defects and t roubleshoot technical problems

• Capable of preparing verification reports and analyzing customer feedback

P ROFESSIONAL EXPER IENCE

Field Service Engineer

1980-2013

Xerox Corporation Wilmington, DE

Repaired and performed preventative maintenance on the full line of black and white and

p roduction color digital copiers, faxes, printers or scanners . Connected devices to

network and setup scanning capability. Trouble shot network printers and network

scanning abilities of digital multifunctional equipment. Kept accurate inventory records for

equipment parts and supervised machine operation for peak efficiency.

• Maintained and established a professional relationship with each individual

customer.

• Effectively managed an individual ter r i tory and maintenance for company issued

vehicle

• Focused and delivered on the key productivity objectives including calls per

day, efficiency rating, response t ime commitments and parts costs per call.

• Ensured software levels were updated on each machine

EDUCATION & TRAINING

Associates Degree, Digital Computers

Lyons Technical Institute Upper Darby, PA

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