Engineer Customer

Christopher Failla

**** ********* *****, *** *****, Wantagh NY 11793 - 516-***-**** (H) -

732-***-**** (M) - ************@*****.***

Career Overview

Over ten years of related experience.

Familiar with a variety of software including Microsoft Office and

MAC programs,

Proficient in Lotus Notes, Excel Specialist, MS Access

Qualifications

Strong analytical skills Problem analysis and resolution

Document management Technical support

Excellent problem solving skills Content development

Customer needs assessment Troubleshooting

Technical Skills

Skills Experience Total Years Last Used

Windows, Mac, Lotus Notes, Various uses 10+

Current

Excel, Access, Database Admin.

Accomplishments

IT Training

Successfully trained all employees to use new operating

system.

Network Support

Acted as first point of contact for all major technical

issues, including power outages, system

failures and disaster recovery.

Oversaw infrastructure of office and acted as support for help-

desk technicians and IT

Department.

Work Experience

Ultrarev, Inc.

September 2009

to August 2013

Online Store Administrator

Farmingdale, NJ

Updated the stock database to a more robust, user friendly model

within first 2 months of

employment

Established customer interaction model allowing feedback on design

and content within the online

store, allowing for an increase in Customer Satisfaction of 20%

Eliminated stock duplications, errors, and obsolete information by

creating an Excel formula

eliminating the need for manual intervention.

Verified accuracy of data, compiled spreadsheets by combining data

from various systems.

Tests customer and account system changes and upgrades by inputting

new data; reviewing output.

Secures information by completing data base backups.

Maintains operations by following policies and procedures;

reporting needed changes.

Maintains customer confidence and protects operations by keeping

information confidential.

Contributes to team effort by accomplishing related results as

needed.

Navigant Consulting February 2009 to April 2009

Data Engineer (Contract)

Princeton, NJ

Verified that information in the computer system was up-to-date and

accurate.

Compiled statistical information for special reports.

Created monthly reports for records, closed terminated records and

completed chart audits.

Identified and resolved system and account issues.

Stay at home father September 2007 to January 2009

National Paint Industries June 2005 to August 2007

Delivery Driver

North Brunswick, NJ

Transported and delivered auto/marine paint, flooring chemicals,

and supplies to various customers

Drove company van throughout the tri-state area for deliveries and

collections

Collected payments from customers

Kept logs of miles driven, deliveries made, and customer payments

Maintained vehicle performance and appearance

Education and Training

Boston University

Bachelor of Science: Engineering

Boston, Ma, USA

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