Customer Service Manager
Resume:
Evan Kivlen
********@*****.***
Current Address
Chazy, NY 12921
C: 518-***-****
EDUCATION
St. Lawrence University, Canton, NY, Bachelor of Arts, August 2002-May 2006
Concentration: English Writing with a concentration in Creative Non-Fiction
HACCP Professional: NEHA, October 2012
EXPERIENCE
Quality Assurance Manager, Culinary Health Innovations, Plattsburgh, NY,
July 2012 - Present
. Directly manage sanitation crew and line cooks in order to
maintain USDA and FDA standards.
. Adept with 9 CFR for Animals and Animal Products; namely labeling,
sanitation, and HACCP.
. Experience with the USDA's labeling submission and approval system.
. Experience with Genesis R&D programs to develop new products and
product label requirements.
. Scrupulously analyzed paperwork in order to ensure standards
and safety.
. Well versed in meat, poultry, and seafood HACCP writing and
monitoring requirements.
. Demonstrated ability to perform favorably in audits and pressure
situations.
Partner, Side By Side Farm, Chazy, NY, October 2011-Present
. Co-founder of a small CSA farm.
. Responsible for producing and managing all natural vegetables, egg
laying chickens, and poultry for meat.
. Able to see months and years into the future to plan infrastructure,
crop rotation, spacing, etc.
Department Supervisor, Gander Mountain, Plattsburgh, NY, April 2011-Present
. Part of a sales team that processes and meets the needs of a
diverse customer base.
. Ability to multi-task numerous scenarios and maintain
knowledge of several departments.
. Capable of finding answers and making decisions in a fast-
paced, demanding field.
Sales Associate, Lowe's, Plattsburgh, NY, September 2011-October 2011
. Geared toward communicating and providing customer service in
a quickly changing environment.
. Able to multi-task customer questions with re-stocking needs
of lumber and building supplies.
. Open-minded and willing to learn from several different
sources on a daily basis.
Caretaker, Bay Pond Park, Paul Smiths, NY, August 2008-August 2011
. Maintained approximately 21,000 acres of semi-improved wilderness
property under state and local guidelines.
. Managed summer crew in construction, landscaping, and trail
maintenance projects.
. Able to assess, communicate, and pre-plan activities in excess of
months in advance.
. New York State Logger certified in Game of Logging course levels
I and II.
Senior Support Staff, Adirondack Leadership Expeditions, Saranac Lake, NY,
May 2007-August 2008
. Oversaw day-to-day operations regarding staff and logistical
teams.
. First line of defense and support in emergency situations
regarding students and staff.
. Participated in Field Leadership Team's effort to update program
curriculum.
Head Field Instructor, Adirondack Leadership Expeditions, Saranac Lake, NY,
May 2006-May 2007
. One year of field experience: LNT, guiding, WFR, First Aid CPR, MANDT,
and PCS trained and certified.
. Daily experience in facilitating one-on-one and group emotional growth
and teamwork discussions.
. Knowledge of consequences of and accountability for behaviors,
effective communication, positive coping skills.
Summer Crew Member, Bay Pond Park, Paul Smiths, NY, Summers 2002-2005
. Extensive outdoor work experience: Trail maintenance, LNT hiking,
outdoor ethics.
. Ability to take direction and learn new tasks in order to work amongst
a multi-person crew.
. Broad knowledge of the outdoors and safety measures.
St. Lawrence University Reading and Math Tutor, Madrid-Waddington and
Norwood-Norfolk Schools
. Experience in one-on-one and classroom situations.
. Helped students in academics: Math, English, History, and French.
. Helped students to cope with difficult home life in order to maintain
their academic standing.
The Hill News, St. Lawrence University, Canton, NY
Sports Editor (Fall 2004-Spring 2006), Opinions Editor (Spring 2004),
Staff Writer (Spring 2003-Spring 2004)
. Knowledge of Adobe PageMaker software.
. Versatile in facets of managing of weekly publication.
. Up to date on campus, world, and sports news.
LEADERSHIP
Quality Assurance Manager, Culinary Health Innovations, Plattsburgh, NY,
July 2012 - Present
. Directly responsible for adherence to federal and state food safety
policies.
. Responsible for new hire orientation and training.
. Consistent reputation to research new projects and evaluate our
company's abilities.
Manager of Maple Syrup Production, Bay Pond Park, Paul Smiths, NY, March
2009 - August 2011
. Strong need for multi-tasking system requirements, weather, time,
crew, etc.
. Willingness to work a variable schedule according to job requirements.
. Personable and adept in presenting a product and ensuring safe
delivery.
Department Supervisor, Gander Mountain, Plattsburgh, NY, April 2011 -
Present
. Ensured that all department standards were upheld and teamwork
was utilized toward that goal.
. Provided constant and consistent customer service while managing
a department and an entire store on occasion.
. Demonstrated a willingness to learn and adapt to an ever-
changing environment.
Summer Crew Manager, Bay Pond Park, Paul Smiths, NY, May 2009 - August 2011
. Oversaw and maintained productivity and safety of 3-10 seasonal staff
on a daily basis.
. Ability to teach and monitor growth in many tasks in a semi-wilderness
setting.
. Facilitated Integrity to set to a given task and complete it with
minimal supervision.
Head Field Instructor, Adirondack Leadership Expeditions, Saranac Lake, NY,
August 2006-Present
. Guiding and overseeing the daily activities of students and co-
instructors.
. Working with logistics and therapeutic teams to coordinate emotional
growth groups and initiatives.
. Flexible approach when dealing with student interventions and/or
adverse weather/outdoor conditions.
Alpha Tau Omega Fraternity, St. Lawrence University, Canton, NY, Spring
2004-Present
President (Spring 2005-Fall 2005), Brother at Large (Fall 2004),
Member of Education Committee (Spring 2005)
. Oversaw daily functions: Finances, education, community service,
alumni relations, administrative liaison.
. Participated in and planned numerous community and campus
philanthropic events.
. Dealt objectively with situations involving conflicts between brothers
and oversaw judiciary functions.
College Republicans, St. Lawrence University, Canton, NY
President (Fall 2004-Spring 2005), Vice-President (Fall 2003-Spring
2004), Treasurer (Fall 2003)
. Led meetings, organized campus and community events,
administrative liaison.
. Promoted the views of the Republican Party on a college campus.
. Handled finances and worked with student finances treasurer to
manage a budget.
ACTIVITIES
Passionate Outdoorsman, Fishing, organic gardening, hunting, hiking, water
sports.
Organic Farming, Co-owner and founder of a small CSA farm.
Varsity Football Team, St. Lawrence University, Canton, NY, 2002-2005
Licensed Guide, New York State, Spring 2007-present. Certified in fishing,
hunting, camping, and hiking.
SKILLS
Willingness: Whether it be payroll management, hiring, policy enforcement,
or learning a new article of the Code of Federal Regulatoins, I continually
strive to take on new responsibilities.
Leadership: Be it sports, extra-curricular activities, or jobs that I have
had, I have a demonstrated capacity to take on and quickly excel in
leadership situations in a wide array of capacities.
Technology: USDA electronic LSAS, Microsoft Word, Microsoft Excel, Adobe
PageMaker,.
Interpersonal Relations: One-on-one with students in area schools,
listening to and handling in-house conflicts, up to date on current
leadership ethics (Education 416: Interpersonal Relationships,
Communication and Leadership Strategies), multiple leadership and team
building conferences, trained in Positive Control Systems de-escalation
strategies.
Teamwork: Numerous group projects, numerous committee activities, member of
varsity and intramural sports teams that involve communication, investment,
and trust.
Diversity: My professional career has covered many different fields and I
bring strengths from each to the table.
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