Engineer Management

Galina Styx

**** ********** **. ******, ** ***** M: 214-***-**** E: *******@*****.***

Objective: My goal is to be associated with a Company to utilize and nurture my skills to assist the Company’s goals

and reputation while enhancing my knowledge and experience towards my own overall personal development.

Technologies: MPLS DMVPN, VRF, BGP, OSPF, EIGRP, Route-Map, Prefix-Lists, Access-Lists, PVST+, RPVST+,

Port-Channel, Frame-Relay, Packet over SONET, DS3, OC-12, OC-48, Metro Ethernet.

Certifications: CCNA/CCNP

Education: Annamalai University, Tamil Nadu, India – B.B.A (Bachelor of Business Administration) 2nd Year.

Experience:

Jan 2012 – present Xerox Corporation Dallas, TX

Network Engineer Tier 2 /Team Lead – Level 2

Technical Environment: Multi-tenant MPLS DMVPN Cloud environment. Utilize VRF’s to segregate appropriate

site/client traffic and control route advertisements and access restrictions via route-maps with prefix-lists and ACL’s.

Perimeter security is maintained via ASA security appliances utilizing ACL’s and NAT policies to control access and

interface site/client networks into the MPLS Cloud environment.

Primary Responsibilities:

• Team Lead/Tier 2: Develop/Maintain network and process documentation for Tier 1/2 engineering team.

Provide technical leadership for escalated issues from Tier 1.

• Change management: Advertise routes for new or existing sites interfacing into the MPLS DMVPN Cloud

environment. Adjust ACL’s to grant permission in new access requests or implement necessary NAT policies.

• Incident Management: Troubleshoot escalated Severity 1 incidents from Tier 1 while leading communications

with client and/or respective SBU parties. In addition, provide requested RCA for identified incidents.

• Monitoring: Utilize Voyence, SevOne, AppCritical and NetQoS to maintain device configuration and

troubleshoot performance/utilization related issues.

Projects:

IOS Upgrades: Serving as implementation project lead of 7 engineering resources in upgrading IOS of 350 devices

consisting of various device types including, ASR, Nexus and traditional IOS devices such as 2600 and 3600.

Developed detailed documentation outlining access requirements along with step-by-step upgrade instructions for each

device type.

PVST/L3 Port-Channel Site Redesign: Identified a layer 2 Spanning-Tree topology consisting of several STP loops.

Designed a solution replacing layer 2 PVST integration into customer network with layer 3 Port-Channel and OSPF

integration.

Nov 2011 – Jan 2012 Airband Communications, Inc. Carrolton, TX

Network Operations Engineer

• Worked as an escalation point for Network Operations. Responsible for interaction with Network and VoIP

engineering teams towards resolution of technical issues that required configuration changes.

June 2008 – Nov 2011 CompuCom Systems, Inc. Dallas, TX

Network Technician

• Served as a Network technician for Remote Infrastructure management of our customer WAN devices.

Responsibilities also included monitoring, troubleshooting and configuring Vanguard routers, Juniper Access

Points and HP Pro curve switches. Duties also included troubleshooting customer internal wiring between

CPE and the Telco DEMARC, Wireless AP troubleshooting and monitoring client core routers.

Dec 2004 – Sept 2007 Affiliated Computer Services – A Xerox Company Bangalore, India

Network Analyst II

• Worked in a Network Operations Center environment that utilizes monitoring tools such that as HP

OpenView, Micromuse’s Netcool, Apparent Networks’ AppareNet and CiscoWorks to proactively monitor

and troubleshoot a large network consisting of 175 clients.

• Business functions included Backup Escalation Supervisor that is primarily responsible for Escalating both to

Telco’s Customer Relations Manager and the NOC Sr. Management team on high priority issues. Ensure that

fellow team members follow ISO20000 IT Customer compliant regulations and resolve network issues

promptly and most effectively.

• Work closely with Change Management to ensure all changes are legitimate and ISO20000 compliant.

Frequently interact with Clients’ Points of Contact to ensure prompt problem resolution and work with the

customer to schedule a Telco dispatch when necessary and at the earliest convenience to the client.

Feb 2004 – Dec 2004 Vinciti Networks Pvt. Ltd. Bangalore, India

Technical Support Engineer – Sonicwall Project

• Served as Network Engineer responsible for designing and troubleshooting networks with Sonic Wall

Security Appliances. Scope of configuration responsibilities included implementing several security measures

including user level NAT policies for Authorization, PAT, access-rules, site-to-site and client IPSec VPN

configurations, DHCP over VPN, RADIUS authentication for VPN clients, and DMZ implementation.

• Troubleshot and implemented Fail-Over, High availability and policy based routing in both and WAN and

LAN environment. Subject Matter Expert for implementing secured Wireless LAN’s with Sonic Wall’s

WiFiSec wireless device. Additional security responsibilities included troubleshooting the McAfee Client and

Server Antivirus application.

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