Customer Service Engineer

Paul Kennedy

Program Manager at European Regional Medical Command (ERMC)

****.*.*******.***@****.***

Experience

Program Manager at European Regional Medical Command (ERMC)

May 2013 - Present (6 months)

Responsible for the optimization of resources (people, process, budget) for IM/IT services throughout the

European footprint to include Germany, Belgium and Italy. Primary Program focus is on Customer Support

(Desktop), Technology (Network/Server) and Business Operations (lifecycle management, budget, Project

Management). Redefining Governance workflows through consolidation of meetings to streamline the

process through the Region to the Enterprise.

Deputy CIO, Operations at Landstuhl Regional Medical Center (LRMC)

December 2009 - April 2013 (3 years 5 months)

Responsible for development of IT strategy and overall operations for Landstuhl Regional Medical Center

and its 7 remote Clinics. Strategy and network operations include the greater European Region which is the

Heidelberg and Stuttgart clinics and 7 clinics that reside in the Bavarian Region. Specific IT thrust areas

include regionalized storage solutions, wireless capabilities, Voice over IP, collaboration portals, server,

desktop and application virtualization, based on a 3-5 year plan. Specific management strategies include IT

Governance, Portfolio management, Personnel and Budget management. Met and exceeded all metrics,

timelines and budget criteria for all strategic and management goals.

Chief, Customer Service Division/CIO at US Army Medical Information Technology Center/US Army

May 2006 - December 2009 (3 years 8 months)

Served as the Chief Information Officer (CIO) and Division Chief for the Customer Service Division.

Responsibilities include evaluation of Enterprise Medical programs, execution of approximately $30 million

for services and programs related to Army Medical. Projects include the implementation of Video over IP

services, Enterprise Network Re-architecture, consolidation of Enterprise Security Suites into the MEDNOSC

for standardization, and the deployment of wireless services to all Army Medical Treatment Facilities (MTFs)

worldwide. Consolidated approximately 30 Medical Treatment Facility Help Desks worldwide into a single

consolidated Enterprise Service Desk utilizing the industry standard ITIL model. Developed a Regional Data

Center model designed to consolidate common Enterprise services.

Program Manager at US Army MEDCOM

May 2005 - May 2006 (1 year 1 month)

Provide Program Management for AMEDD Infrastructure for the MEDCOM CIO and Medical Functional

CIO (FCIO) to include ongoing coordination with field activities for the installation of infrastructure projects,

liaison with the Tri-service Infrastructure Management Program Office (TIMPO) on infrastructure

requirements for the MEDCOM, and attending weekly meetings. Developed a strategy and plan for

MEDCOM Medical Treatment Facility (MTF) environmental issues. Developed a Remote Access Policy and

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a Business to Business (B2B) strategy, plan and policy. Actively participate in the coordination of new and

ongoing filed activities regarding NETCOM and MEDCOM technical standards. Provide input into the

AMEDD Technical architecture. Participate in and brief to executive management updates to the Command

Management Review (CMR). Provide technical input to Clinical Information Technology Program Office

(CITPO), Resources Information Technology Program Office (RITPO) and TIMPO initiatives.

Program/Project Implementation Manager at US Army Medical Information Technology Center

May 2002 - May 2005 (3 years 1 month)

Work directly for the Medical Technology (USAMITC) CIO in San Antonio. Responsibilities include being a

member of different working groups that define the technical aspects for network layout and the creation of a

Command Emergency center that will include a Tier 1 Help Desk. Responsible for creation of a new Branch

designed for the Enterprise Engineers to include Infrastructure and Security (NOSC) functions, to include

Concept of Operation (CONOPS), duty descriptions and Program Management. Provide liaison duties

between USAMITC, the Medical Command (MEDCOM) and the Tri-Service (TIMPO) group. Current VTC

Projects include implementation of H.323 Video solutions, current solution is ISDN H.320 based.

Multi-Conferencing Unit (MCU) replacement for Video Network Center. Voice over IP pilot, to include

Business case analysis, testing solutions and creating the roadmap for rollout to the Medical Enterprise.

Computer Room consolidation and Regional consolidation of US Army datacenters, to include writing

Standard Operating Procedures (SOP), responding to Army surveys, and identifying Organizational strengths.

Responsible for Project Management, Metrics, research, Business Case analysis, and White papers.

Accomplishments include Program Manager for the Medical Command Move to Ft. Sam Houston from a

commercial site in San Antonio. This includes all aspects of the move to include financial planning, P&L

responsibilities, IT planning, inventory, security, and working with various vendors and entities at Fort Sam

Houston for a smooth transition to Fort Sam Houston. Lead a Team of 10 Working teams.

Sr. Sales Engineer at AirFiber Inc.

2000 - 2002 (2 years)

Was responsible for leading the Sales Engineering effort for AirFiber product into the Nortel Networks

Portfolio with worldwide responsibilities for network design into Metro Markets with Regional Bell

Operating Companies (RBOCs), Competitive Local Exchange Carriers (CLECs), Data Local Exchange

Carriers (DLECs), Incumbent Local Exchange Carriers (ILECs), and Interexchange Carriers (IXCs).

Successful Product Acceptance of product into Nortel Portfolio. Successful Trials at Qwest, BT Tel, and BT

Belgium. Identified and ensured interoperability of Network Terminating units and Core switches between

AirFiber and Juniper, Cisco, Avaya, Foundry, Extreme, Alcatel and Nortel products.

Sr. Sales Engineer at Top Layer Networks

January 2000 - July 2000 (7 months)

Was responsible for developing the Southeastern region for the TopLayer product as well as Partner

development within the region to include training and assistance with Sales calls within the region.

Responsible for pre and post-sale engineering for a layer 7 switch which provided QoS, rate limiting,

application load balancing, application redirection, security augmentation, and flow-mirroring of traffic to

intrusion detection systems. Worked primarily with the engineering groups within major universities, .com's,

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and Internet Service Providers (ISP's). Responsible for relationships with partners, including sales and

technical training for the Partners. Lead Sales Engineer on projects with University of Alabama, University of

Miami, and Vannamie, a carrier between the USA and various Southern American Countries.

Sr. Sales Engineer at Nortel Networks

August 1999 - January 2000 (6 months)

Responsible for leading the design of data networks for Service Providers, CLECs and ISPs configuring

end-to-end systems with voice and router traffic over ATM, SONET and DWDM. Assisted the Mid-West

account Team with a $12 million sale of Passport product for a backbone design for a major carrier and sold

$122.5 million in Passport Networks using Nortel’s Softswitch solution.

Sr. Sales Engineer/Channels at Network Equipment Technologies

July 1996 - August 1999 (3 years 2 months)

Responsibilities included developing a line of business in the international voice reseller carrier market where

N.E.T.s multi-service platform provides carrier class compression and offers new service markets for the

voice reseller like Frame Relay, Voice QoS, ISDN and ATM. Additional responsibilities include the hands on

development of several distribution partners that accounted for $13 million in sales for this market.

Responsible for leading the Sales Engineering effort that help establish a new vertical market strategy for the

International Voice Reseller Market (Emerging Global Carrier). This effort lead to over 110% of quota ($17

million) year-to-date and developed this into the fastest growing line of business for N.E.T. Lead Sales

Engineer in the closing of the first N.E.T. Promina 2000 ATM switch sale in North America. Equipment

closed in this deal included voice compression platform, ATM circuit emulation service and four 3.5 gigabit

ATM switches for $5.5 million. Assisted the Area Channel Manager during first 3 quarters of 1998 and

covered four distribution partners that closed 7 new emerging carrier accounts and was directly responsible

for managing the Network Engineering for these partners for over $8 million in new business. Organized and

lead Partner programs to technically educate and obtain mind share of the Partner sales and technical staff to

integrate products and key applications with Partners portfolio.

Senior Technical Engineer at Network Equipment Technologies

May 1994 - July 1996 (2 years 3 months)

Responsible for providing Third Level Technical Support to field engineers, systems and sales engineers,

technicians, product support and company customers who are diagnosing, troubleshooting, repairing and

debugging voice and networking products. Worked with Tier I, II and III support to provide solutions for

existing network issues. Senior TAC Engineer for STM (SONET Transmission Multiplexer) for all large

carriers in North America to include IBM, US West, AirTouch, Bellsouth, SBC, and other large enterprise

customers Established and maintained technical support relationship with assigned clients, earning multiple

awards for outstanding customer satisfaction during this period

31N Tactical and Fixed Station Communications/Chief, Circuit Activations at US Army

April 1988 - April 1994 (6 years 1 month)

Worked as a Tactical Technical Controller with the 509th Signal Battalion, 35th Signal Brigae at Ft. Bragg,

NC, serving in many various field exercises as a tactical circuit controller. Relocated to Panama on 19 Dec

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1989 and took over as the Chief, Circuit Activations shortly thereafter. Engineered technical solutions for all

interfaces into the Panama Digital Network including the IDNX Network, Digital Microwave Network, Fiber

Optics System, fixed and tactical satellite systems, and analog systems. Project managed several large

projects such as the replacement of 32 analog microwave sites to digital microwave, integration of digital

multiplexers into the network, and replacement of old A.T.&T. switches with 5ESS and RSM switches.

Analyzed traffic patterns, network trends, bandwidth requirements and equipment configurations, and

network procedures to optimize performance. Designed curriculum and taught IDNX Certification Program

for personnel in Panama. Result was standardized qualification levels for network pesonnel, significantly

reducing outages.

Skills & Expertise

Security

Data Center

Customer Service

Testing

Program Management

Enterprise Software

DoD

Cloud Computing

Information Assurance

Network Security

CISSP

Integration

Process Improvement

Government

Security Clearance

Telecommunications

IT Management

Enterprise Architecture

Information Security

Military

Army

Systems Engineering

IT Strategy

Security+

DIACAP

Information Security Management

Command

Government Contracting

Defense

Top Secret

ITIL

Information Technology

Leadership

Disaster Recovery

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Computer Security

PMP

Federal Government

Vulnerability Assessment

Operational Planning

National Security

System Administration

Network Design

VoIP

Networking

Cisco Technologies

Switches

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Paul Kennedy

Program Manager at European Regional Medical Command (ERMC)

****.*.*******.***@****.***

Contact Paul on LinkedIn

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