Customer Service State University

Valarie M.Y. Simpson

*** ***** ******* *****, **********, North Carolina 27455 ● 336-***-**** ●******@*****.***

SUMMARY OF QUALIFICATIONS

Strong interpersonal and communication skills.

Well organized and focused in coordinating projects.

Strength in analyzing, researching, organizing, and problem solving.

EDUCATION

Virginia State University, Petersburg, VA May 2013

Bachelor of Science in Marketing; Minor: International Studies

Cumulative GPA: 3.27

Honors: VSU Scholar, 2009-2012

Beta Gamma Sigma Honor Society, 2012

Shanghai University, Shanghai, China (上海大学) January 2012-May 2012

International Exchange Program

EXPERIENCE

September 2013 – December 2013

Capitol Hill Senator Tim Scott of South Carolina Office, Washington, DC

Intern

Answering calls and forwarding concerns to IQ the senator’s database.

Delivering mail to staffers that comes in from citizens and press.

Listening to hearings in regards to important issues that take place in the media.

Logging into email/ computer account and check mail.

Fulfilling flag request and running errands on Capitol Hill .

Conducting Capitol tours for constituents.

Assisting with specially assigned task, as requested by staff.

January 2010 – April 2013

VSU Department of Administrative Services, Petersburg, VA

Intern

Input information into Fixed Assets Accounting and Control System (FACCS).

Surplus items in the database and prepare them to be sold online to different venues.

Tag items; distribute information to the consumer, and for filing.

Develop and document data in Excel data base of items that were purchased from VSU faculty.

April 2010 – April 2013

Student Liaison Outreach Team, Petersburg, VA

President

Track incoming funds the organization administered; manage fundraisers to benefit the organization and the youth.

Host events around the community for primary school students.

Mentor the youth by tutoring and setting a prime example for them to follow.

April 2008 – August 2012

Michaels Craft Store, Greensboro, NC

Cashier

Ensured an outstanding customer service experience by assisting customers with merchandise selections.

Received payment by cash, check, credit cards, or automatic debits; maintained a clean and orderly checkout area.

Distributed returns to their rightful place; overhauled incoming freight.

August 2011 – December 2011

National Association for the Advancement of Colored People, Petersburg VA

President

Ran and organized meetings for the Virginia State University Campus.

Publicized and promoted events using radio stations and flyers.

Organized a Suicide Awareness walk with over 100 hundred students participating.

Campaigned during the November election which helped the mayor win office. .

HONORS AND AWARDS

3.0+ GPA Award; Dr. Jerome E. Bartow Annual Scholarship; Dean’s Junior Advisory Board Award; Presidential Volunteer Award

LEADERSHIP AND COMMUNITY INVOLVEMENT

Delta Sigma Theta Sorority Incorporated, President of School of Business Dean’s Junior Advisory Board; Tutored in Shanghai, China (2012);

Student Leader at Virginia State University (2010-2011); Residence Hall Association-VP of Administration (2010); Student Government (2007 -

2009)

SKILLS

Proficient in Microsoft PowerPoint, Publisher, and Word

Excellent dedication, time management, and very team oriented

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