Customer Service Assistant
Resume:
Michelle E. Margarucci
Email:******************@*****.***
Phone702-***-****
PROFESSIONAL EXPERIENCE
NEVADA ADULT DAY HEALTH CARE CENTERS
CNA/Front Desk Assistant/Activities Director Assistant July 2011 - July 2012
CNA: Providing a basic nursing service under the supervision of Licensed Practical Nurse
(LPN) .Observing residents. Reporting any health issues to the supervising nurse. Taking care of
a resident’s personal hygiene Monitoring vitals. Completing charts as well as EMR
Front Desk Assistant: Answering Multiple phone calls,Assisting with clients,Filing and
Documenting paper work, Transferring Calls,Approving insurance coverage,Completing
Medical Files, Working with computer programs :Excel,Office, Word. Assisting with online
advertising and publishing or events and actives.
Activities Director Assistant : Assisting with documentation and filing according to activates
completed. Working with clients in their area of special needs, Preparing Games and Events,Flyers,Assisting with decorating,And monthly activity events.
Previous Supervisor :Angie Peneranda 702-***-****
EMBASSY SUITES Volunteer February 2010 - September 2010
Filing Documents, Translating Letters from English to Spanish and vise verse, Creating
/Assisting with events, Making flyers, Answering High volume of phone calls, transferring calls
as well as talking messages. Working with clients /costumers .Meeting Deadlines.
EDUCATION
EAST CAREER AND TECHNICAL ACADEMY Graduated June 16, 2011
Class of 2011, Attended three years of a Medical Academy Program Completed accredited
Nursing Assistant program Clinical training at Nevada State Veterans Home, Boulder City.
College of Southern Nevada Studying Nursing 2011
KAPLAN COLLEGE Currently Studying MA/Nursing
ADDITIONAL SKILLS :Bilingual (English and Spanish) Skills ;Organizational,Time
Management,Problem Solving, Decision making,Team work, And Fast Learner,Determined,
Verbal, creative And Multitasking .Great Customer service.
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