Customer Service Medical

Kathryn K. Johnson

**** *. ******* ******, *******, IL 60631 773-***-**** *********@*****.***

In-Field Experience

Weil Foot and Ankle Institute Des Plaines, IL

Podiatric Practitioner October 2007 – May 2012

Certifications

First Aid Certified

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CPR Certified

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Medical Qualifications

Obtained and recorded patient vital signs

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Worked to prepare and update patient charts

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Assisted doctor to prepare and administer patient medications

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Interacted with various surgery centers and hospitals to schedule surgeries

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Experience in patient guidance relating to medication dosage and procedures as directed by the doctor

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Administration/Management Qualifications

Excellent administration abilities and appointment scheduling

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Performed draft correspondence

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Maintained inventory levels in several offices as needed

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Customer Service/Communications Qualifications

Highly regarded for my representation of clinic as a patients’ first contact

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Utilized professional phone etiquette in many types of patient inquiries

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Overall excellent interpersonal skills in dealing with patients, insurance companies and doctors alike

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Experience with a diverse age range of patients – from toddlers to seniors

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Worked with DME and diabetic patients in a very professional manner – no matter the outward appearance of the patient

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Additional Experience

First United Methodist Church Park Ridge, IL

Parish Coordinator February 2007 – October 2007

Key contact point to all church office functions. Duties include editing and publishing of newsletters, Sunday announcements and

multiple weekly bulletins. Maintaining event calendar for entire church. Utilizing Microsoft Publisher, Word, Excel and

proprietary software for parish use only. Coordination for special events held in church and off-site locations. I am also

responsible for purchasing all office and worship service supplies.

Coordinate and maintain office equipment contracts and relationships with vendors.

Park Ridge Teen Center Park Ridge, IL

Supervisor February 2007 – May 2013

Supervise and counsel teens in an informal setting. Chaperone special events such as game tournaments and live band nights.

Education

Holy Family Medical Center Des Plaines, IL

C.N.A. Illinois State Certification Program December 2008

Carthage College Kenosha, WI

Elementary Education and Learning Disabilities December 1983

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