Customer Service Sales

Ana Jass

***** ******** **

Lytle, Tx *****

Cell: 210-***-****

E-Mail: ***********@*****.***

Overview

Very versatile and dedicated customer service and sales representative

motivated to maintain customer satisfaction and contribute to company success

and customer satisfaction. Currently looking for second job, preferably clerical,

banking or in a hospital setting.

Core Strengths

•

• Excellent communication skills

• MS Windows proficient

• (9 years experience with MS)

• Fast learner

• Courteous demeanor

• Strong client relations

Self motivated

•

Work Experience

June 2013 –

Intuitive Solutions – Pizza Hut

Work at home

Order Entry Agent

Take Pizza Hut orders, process payments.Upselling PH products.

December 2012 – August 2013

AFNI – Verizon

Work at home

CSSC

Provide information on Verizon products to customers when needed

Research customer accounts to verify needed changes/credits/updates

Work independently to resolve customer issues

Upselling Verizon products

November 2012 – January 2013

Devine Health and Rehab

Devine Health And Rehab

104 Enterprise Ave.,

Devine, TX 78016

Cook

Prepare food for all residents

Assist all residents in diner upon request

August 2011 – November 2012 Sears

1560 Cable Ranch Rd, San Antonio, Tx, 78245

2310 SW Military Dr, San Antonio, TX 78224

Call Center Rep/Sales Associate

Greeted customers entering the store to ascertain what each customer wanted or

needed.

Described product to customers and accurately explained details and care of

merchandise.

Processed payments and purchases

Recommended, selected and helped locate and obtain out-of-stock product based on

customer requests using hand held computers, iphones and ipads.

Answered questions regarding store and products, while maintaining knowledge of

current sales and store promotions

Maintained up-to-date knowledge of store policies regarding payments, returns and

exchanges.

Computed accurate sales prices for purchase transactions.

Inventoried all backroom stock for my department on a

monthly bases

Assisted customers in person and via telephone.

Resolved product/policy issues and shared benefits of new technology.

Assisted customers with store and product complaints.

Upselling Sears products

Resolved product issues and shared benefits of new technology.

Asked open-ended questions to assess customer needs.

Answered inbound calls for Sears Stores nationally.

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Educational Background

19350

McDonald

St Lytle, 2011 Lytle High School

TX 78052

Lytle, Texas, USA

High school diploma

Carh

2012 Palo Alto College

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San Antonio, Tx

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