Customer Service Manager
Resume:
Ashley Walker
Management
Irving, TX
*********@*******.***
I have had quite a bit of management experience through retail, with a bit of management experience in an
office setting. I take pride in my knowledge of a company and the work that I do. I am very easy to work with
and absolutely love team work, but do perform quite well by myself.
WORK EXPERIENCE
Sales Associate
Rack Room Shoes - Irving, TX - May 2013 to Present
Supervisor
Benchmark Co - Irving, TX - March 2011 to April 2012
Other/Not Classified
Aside from making appointments for our financial advisors, I took on a more administrative role.
Scheduling Appointments.
Copying.
Faxing.
Speaking to enrolled members.
Keeping track of appointments.
Redirecting calls to proper departments.
Filling.
COMMUNICATION,
Sales Representative
Benchmark Co - March 2011 to September 2011
Irving, Texas
Telecommunications Services
Making outbound calls and setting up appointments to meet with our financial advisors.
Making outbound calls and setting up appointments to meet with our financial advisors.
Communication Skills, Sales & Marketing,
Store Assistant Manager
579 - Irving, TX - January 2010 to April 2010
Retail
Assisting the Store Manager and still staying update with todays fashionista's wardrobes.
Managing a bigger store broadening my experience to a larger staff with bigger possibilities while executing
excellent customer service!
Acting Store Manager/Assistant
Shipping Execution - March 2009 to January 2010
March 2009 - January 2010
Icing By Claire's Grapevine, Texas
Retail
Promoted to Store Management Position.
My prime objective was to ensure the staff that our fun filled environment effected our customers in a positive
way that kept everyone happy and staying with a healthy increase on our sales over the passing years.
Meetings with corporate personnel on ways to keep things fresh and exciting while managing a wonderful staff
and staying available to the customers was my #1 priority.
Assistant Store Manager
Leasing Informationg - January 2009 to March 2009
Assistant Store Manager
January 2009 - March 2009
Icing By Claire's Grapevine, Texas
Retail
Promotion to Assistant Manager of Store
Still consisting of the same duties as the third key. Being more involved with the business and numbers of the
store while arranging meetings with corporate personnel and setting a prime example for the staff of excellent
selling skills.
Customer Service, Customer Communications, Customer Support, Financial/Banking
Financial Sales - Grapevine, TX - September 2008 to January 2009
Grapevine, Texas
Retail
Managing the store while staying up to date in fashion and accessory in the public eye.
Being a third key in management my duties consisted of customer service, banking/financial aid, and managing
a staff. Very much customer service oriented being a small store.
Customer Service, Customer Communications, Customer Support, Financial/Banking duties,
Lead Sales Representative
"Just For Girls" - Grapevine, TX - February 2008 to September 2008
Retail
Leading the staff into representing the brand in an uplifting image to uphold and being fashion forward.
Customer Service is always key and #1 when assisting a retail store. Being able to know the ins & outs of
the business while still staying in tune with what the consumer is wanting. Knowing the business details and
numbers and keeping a fun friendly environment for everyone to enjoy. Business wise I was in charge of
financial handling for numerous business meetings and get together's within the store.
Customer Service, Customer Communications, Financial/Banking duties, Business Planning,
Sales Associate
579 - Grapevine, TX - July 2006 to February 2007
Retail
Customer Service is #1
As a sales associate I was to inform the customers about our current sales and add on to increase our business
to the fullest potential. Keeping up with the cleanliness of the store was second to customer service.
Customer Care, Customer Communications,
EDUCATION
The North Hills College Prepatory - Las Colinas, TX
August 2004 to May 2008
ADDITIONAL INFORMATION
SKILLS
Microsoft Internet Explorer
Expert
10 Key
Expert
MS Excel for data analysis
Expert
Customer Care
Expert
Maintaining Visual Dimeanor
Expert
Financial/Banking duties
Expert
Marketing Communications
Intermediate
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