Customer Service Sales

Makeda T. Woldu

**** *. ********* **. *** Vegas, NV 89118 720-***-****

**********@*****.***

Customer Service experience with 7 years of overall experience in diagnosing and resolving

problems in a multi-user environment. Ability of multitasking in a fast-paced environment, while

maintaining an emphasis on quality Proven skills and attention to details in completing tasks,

assignments. A motivated strong team player with positive attitude.

Education

Community College of Denver Denver, CO

Pursuing a LPN degree- expected graduation 2014

Planning to transfer to University of Colorado to pursue RN

College of Southern Nevada Las Vegas, NV

Major School of Dentistry, 2007-2009

Experience

Researching, diagnosing, documenting and resolving technical issue within various enterprise

applications. Common hardware knowledge. Experience with active directory, Microsoft

Outlook, Microsoft Exchange server and SharePoint,LANDesk,VNC viewer, able to adapt to

change productively and handle other essential task as assigned.

2012 – May.2013 KForce Inc.

Lakewood,CO

TAC/Physican support

• Provided second-tier support senior level leadership and third party

customers by ensuring that problems are tracked and worked on until resolved. Manage

support queue and mailbox, voice mails and eTickets. Documenting issue/request in

HEAT and ITSM ticketing system.

• Troubleshoot hardware and software. Processed password resets and

account unlocked. Troubleshoot client and server side printing issues. Map network

drives. Provide remote assistance to solve issue.

• Assisted with the process of end user provisioning in all Clinical and Non-

Clinical applications, review provisioning requests against permissions appropriate for

the specific users profile and role.

• Ability to communicate problems with the correct department.

2010 – 2012 Conoco Denver, CO

Cashier and operation assistance

• Providing the best customer service

• Assisting the owner with cash counting and depositing

• Ordering products for the store

2011 – 2012 Pho87 (Vietnamese Restaurant) Denver, CO

Supervisor

• Leadership and great customer service

• Working as waitress. Take phone orders for to go’s, packaging. Handel

deposit.

• Assist owner with other responsibility when they are not around.

2007 – 2010 Marshall-Rousso Las Vegas, NV

Sales / Supervisor

• Selling the best fashion cloths/shoes & souvenir for tourist.

• Assist and guide tourist from all over the world with location and places to

tour.

• Taking phone orders, looking up items for customers, shipping packages

from one store to another. Exchange and returns.

• Responsible with delivery, to make sure all the items are in the system &

put back the items out in the floor.

• Visual merchandisers, change the mannequins on the window according to

the fashion book.

2007 Forever 21 Las Vegas, NV

Sales

• Helping customers and selling store products

• Put all the merchandise back to their place

• Organize such as clean, straitening, fold T-shirts

Skills:

• Technical issues with eSummit as well as other applications.

• Most window and mac software (MS office).

• Call center and capable of multitasking various application all in one time.

Contact this candidate