Customer Service Sales
Resume:
DONNA R. DECKER
Chicago, IL 60634
*****.*.******@*****.***
O BJECTIVE
To find a full time position that will utilize my strengths and talents, while providing me with
the opportunity to work in a challenging team based environment.
E XPERIENCE
1998-2012 American Society for Surgery of the Hand Chicago, IL
Registrar/Meetings Assistant
Main responsibility in office for processing meeting registration and associated payment
into CRM.
Attend annual meeting as an on-site registrar, also performing customer service functions
for the attendees.
Assist in data entry functions and computer related tasks as needed.
Prepare weekly reports of registration counts.
Compares Housing Lists to Registrations
Responsible for planning and coordinating Specialty Day at the Annual Meeting of the
AAOS. All aspects of planning the program, committee meetings and faculty liaison.
Assist meetings department with miscellaneous administrative duties as directed by Director
of Meetings and Education
Planning optional activities and tours for the Annual Meeting
Coordinating hand club meetings at the Annual Meeting
Plans and operates one Lab Course per year including catering for event
Arranging all Council and Faculty dinners for local meetings and events including
transportation needs
Processes Exhibit Applications through EShow
Provides support for LMS
As Customer Service Support
• Provide members and customers with website login and password information, as
requested, via phone and e-mail on a daily basis.
• Process requests from members and customers for e-mail address updates in CRM and on
listserves on a daily basis.
• If so directed by Marketing, maintain any call in statistics that may be deemed important
for market research.
• Maintains Mailroom, and General Office Supplies
Jewel Osco
2007-2011 Chicago, IL
Cashier – Shift Supervisor
Customer service and cashier
Restocked shelfs and inventoried merchandise
Assisted in store reset for weekly sales
Marshall Fields
1983-1994 Calumet City, IL
Customer Service –Cash Office/Sales Associate
As Customer Service – Cash Office
Customer service for all incoming store phone calls
Processed credit card payments and sold gift certificates
Balanced all store registers
Prepared store deposits
As Sales Associate
Promoted to “Signature” authorized to issue refunds
Head Sales Associate for Ralph Lauren Polo Shop
Merchandising of department
Customer Service
1980-1983 River Oaks Theatres 1 & 4 Calumet City, IL
Theatre Manager
Daily operation of Theatre
Supervision of Staff of 40, including scheduling and payroll
Assists in training of employees
Responsibilities include daily balancing of box office & concession and maintenance of
inventory levels
Coordinated onsite movie promotions
E DUCATION
Meeting & Event Planning Certificate Harper College Palatine, IL
1978-1980 Thornton Community College South Holland, IL
Internship with the Southtown Economist
1974-1978 Thornwood High School South Holland, IL
A WARDS & MEMBERSHIP
1993 Marshall Fields Finest
1983 Concession Award for Highest Company Per Capita
Available Upon Request
R EFERENCES
2
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