Customer Service Technician
Resume:
Raheem Ali
Support Technician at EP Technology Corportation
*******@*****.***
Summary
A team player who uses his experience, analytical and problem solving skills to bridge technology with
superior customer service to provide productive solutions that positively impact the company’s bottom
line.
Excellent communication skills with emphasis on building strong client relationships.
Extensive broad spectrum hands-on electronics training, diverse work experience and
technical skills that will contribute to the quality and success of any business.
A consummate professional who is highly motivated, detail oriented and solution focused.
Enjoys troubleshooting and problem solving issues that involve mechanical or electronic equipment.
Worked full time through both undergraduate and graduate degree programs to meet family
responsibilities. Possesses an old fashioned work ethic and a mature
"get the job done" attitude. An Electronics Technologist who was extensively trained to bridge
the gap between engineers and operators.
A passionate dedicated professional that welcomes the opportunity to bring years of work experience,
intense hands-on education and internships to your business that will not only meet your company's high
standards, but surpass them.
Experience
Support Technician at EP Technology Corportation
March 2012 - Present (1 year 7 months)
Providing professional Technical Support, Customer Service and Sales of
Page1
Video Surveillance and Security Systems, System Design, Security
Consultation, Troubleshooting, Problem Resolution, LAN and WAN Networking for clients all over the
world.
10 recommendations available upon request
Electronics Technician at Self Employed Computer Repair
August 2003 - December 2011 (8 years 5 months)
Troubleshooting, repair, installation, building, upgrading and maintenance of
personal computers, servers, copiers, printers, facsimile machines and various other peripheral devices
and consumer electronics products. Operating System installs, upgrades, virus, ad-ware & mal-ware
removal, while attending first Southern Illinois University then Indiana State University as a full time
undergraduate student then part time graduate student respectively.
Field Service Technician at MSX International
November 2005 - February 2006 (4 months)
Troubleshooting, repair, maintenance, installation, and problem resolution of
copiers, printers, fax machines and other consumer electronics devices for a temporary staffing agency
during the holiday season, while attending Indiana State University as a part time graduate student.
Biomedical Equipment Technician-Intern at Memorial Hospital
May 2004 - August 2004 (4 months)
Completed a (4) month internship as a Biomedical Equipment Technician as part of degree
requirements at Southern Illinois University Carbondale. As a Biomedical Technician, I was responsible
for troubleshooting, repairing, calibrating, maintaining, and performing scheduled preventive
maintenance, function and safety checks on all hospital equipment used to treat, monitor or support
patients.
Telecommunication Service Representative, Team Leader, Asst. Trainer at Americall Group, Inc.
October 2000 - July 2003 (2 years 10 months)
Customer satisfaction oriented sales and marketing of Financial Products to clients of Fortune 500
Page2
companies.
Account Management of benefit packages and new promotional financial products.
Customer Support, Problem Resolution, Cultivation and Maintenance of healthy business relationships
with current and potential clients, while attending Parkland College as a full time student.
Electronics Technician-Intern at Parkland College
May 2002 - August 2002 (4 months)
Completed (4) month Internship as a Electronics Technician as part of the Electronics Engineering
Technology degree program at Parkland College. As an Electronics Technician, I designed, assembled
and tested (6) Industrial Electronics Instructional Simulation boards for new students at Parkland
College. Each board is designed to simulate a microcosm of a production line, consisting of a power
source, switches, a PLC, inputs, outputs, sensors, indicator lights, a single phase motor, motor starter
and some circuit protection devices.
Volunteer Experience
Mentor at Talks Mentoring
September 2001 - May 2003 (1 year 9 months)
Mentoring young boys ages 5-12 by sharing wholesome values through Canaan Baptist Church and the
Champaign County Boys and Girls Club.
Bio-medical Equipment Technician-Intern at Memorial Hospital, Carbondale Illinois
May 2004 - August 2004 (4 months)
Completed a (4) month internship as a Biomedical Equipment Technician as part of degree
requirements at Southern Illinois University Carbondale. As a Biomedical Technician, I was responsible
for troubleshooting, repairing, calibrating, maintaining, and performing scheduled preventive
maintenance, function and safety checks on all hospital equipment used to treat, monitor or support
Page3
patients.
Electronics Technician-Intern at Parkland College
May 2002 - August 2002 (4 months)
Completed (4) month Internship as a Electronics Technician as part of the degree program at
Parkland College. As an Electronics Technician, I designed, assembled and tested (6) Industrial
Electronics Instructional Simulation boards for new students at Parkland College. Each board
is designed to simulate a microcosm of a production line, consisting of a power source, switches, a
PLC, inputs, outputs, sensors, indicator lights, a single phase motor, motor starter and some circuit
protection devices.
Honors and Awards
National Dean's List
National Dean's List
May 2004
Dean's List All Semesters GPA 3.8/4.0
Organizations
Southern Illinois University Alumni Association
Graduate
May 2005 to Present
Phi Theta Kappa International Honor Society
Vice-President of Alpha Psi Eta Chapter
August 2001 to August 2002
Southern Illinois University Electronics Association
President
January 2004 to January 2005
Unites States Chess Federation
Tournament Director, Rated Expert
September 1977 to Present
International Brotherhood of Electrical Workers
Member
Page4
January 1997 to March 1999
Projects
Quick Start Installation Guides
October 2012 to December 2012
Members:Raheem Ali, Amanda Mayer, Bryant Irwin, China Team
This was a project of technical writing which entailed designing, planning and
writing instructions for the proper setup of our DVR and Camera security systems.
My goal was to take this technical information and express it in a language
that any layperson can follow and understand. I created a template that
would be the pattern for our current target guides and future "Quick Start Guides".
Industrial Electronics Training Boards
May 2002 to August 2002
Members:Raheem Ali
Completed (4) month Internship as a Electronics Technician as part of the degree program at
Parkland College. As an Electronics Technician, I designed, assembled and tested (6) Industrial
Electronics Instructional Simulation boards for new students at Parkland College. Each board
is designed to simulate a microcosm of a production line, consisting of a power source, switches, a
PLC, inputs, outputs, sensors, indicator lights, a single phase motor, motor starter and some circuit
protection devices.
Languages
English (Native or bilingual proficiency)
Arabic (Elementary proficiency)
Skills & Expertise
Troubleshooting
Network Installation
Page5
Technical Support
Software Installation
Test Equipment
Hardware
Printers
Networking
Security
Telecommunications
Microprocessor Electronics
Electronics Repair
Biomedical Electronics
Cabling
Maintenance & Repair
Testing
Field Service
Automation
Switches
Servers
Operating Systems
Computer Repair
Circuit Analysis
Sales
Leadership
Calibration
Wireless Networking
Customer Satisfaction
PLC
PCB design
Program Management
Electronic Engineering
Electronics
Power Supplies
Training
Soldering
Oscilloscope
CRM
Digital Electronics
Programmable Logic Controllers
Industrial Electronics
Variable Frequency Drives
Technical Writing
Testing and Calibration
Marketing
Network Administration
Training and Coaching
ORCAD and AUTOCAD
C++
Visual Basic
Page6
Education
Indiana State University
Master of Science (M.S.), Electronics and Computer Technology, 2005 - 2007
Grade: GPA 3.5/4.0
Activities and Societies: MASTERS PROJECT--Decreasing downtime of low cost Computer Numeric Control
(CNC) machines in
manufacturing due to a lack of preventive and predictive maintenance, by designing and creating an
integrated software and hardware program that prevents machine operation by operators unless
scheduled maintenance checks are performed. This program can only be circumvented by management
personnel.
Southern Illinois University
Bachelor of Science (B.S.), Electronics Systems Technology, 2003 - 2005
Grade: GPA 3.8/4.0
Activities and Societies: President- Electronics Association 2004, Multi-Ethnic Student Academic Excellence
Award Recipient 2004-2005, Top 25 Seniors Award 2004-2005
Parkland College
Associate of Science (A.S.), Electrical and Electronics Engineering, 2001 - 2003
Grade: GPA 3.8/4.0
Activities and Societies: Vice President and member of Phi Theta Kappa International Honor Society
2001-2002, USA TODAY’s All-USA Community College Academic Team Nominee 2002, Founder and
former President of the Parkland College Chess Club 2001-2002
1 recommendation available upon request
Interests
Electronics & Computer Technology, Industrial Electronics, Bio-medical Electronics, Microprocessors,
Automation, Robotics, Entrepreneurship,
New Technologies, Troubleshooting, Problem Solving, Investing,
Leadership, Management, Languages, Cultural Diversity, Motivational Speaking, Mentoring, Youth
Ministry, Testing, Calibration, Efficiency, Process Improvement, Research & Development, Sales, Marketing,
United
States Chess Federation Tournament Competition
Page7
Raheem Ali
Support Technician at EP Technology Corportation
*******@*****.***
11 people have recommended Raheem
"Raheem's keen understanding of customer satisfaction make him a valuable member to any team. He knows
the customers is boss and will take appropriate actions to reinforce that belief."
Jeremy Schultz, Director of Customer Service, EP Technology Corporation, managed Raheem at EP
Technology Corportation
"Raheem is dedicated to excellent customer service and to his co-workers as someone dependable and fun to
work with. His support of my clientele has been sterling and has led to improved satisfaction scores and
repeat business."
Andrew "A.J." Lauchner, Account Manager, EP-Technology Corp., worked directly with Raheem at EP
Technology Corportation
"Extremely patient, knowledgeable and professional customer service and technical support. I am very happy
that Raheem is working in our company and provides services for our clients. Thank you for your good
work."
Wendy Wang, Zmodo US Account Manager, EP Technology Corporation, worked with Raheem at EP
Technology Corportation
"Raheem is a man of outstanding character that helped me when I was in the Technical Support department.
His kind nature and willingness to mentor new (me) employees will forever be cherished. This gentleman
possesses the long lost skill of patience. His Zen nature with Sun Tzu business expertise is an asset in any
workplace, or any environment. A+ for this Gentleman."
Brian Baer, RMA Technician, EP Technology Corportation, worked directly with Raheem at EP
Technology Corportation
"Raheem is fun to work with. He always has a good attitude and works well this others. He learns fast and
accepts constructive criticism."
Daniel B, tech, EP Technology Corportation, worked directly with Raheem at EP Technology
Corportation
"In summary, I highly recommend Raheem Ali for any position or endeavor that he may seek to pursue. He
will be a valuable asset for any organization"
Page8
Steve Crosby, Executive Overseer, EndTime Ministries International Inc, was with another company
when working with Raheem at EP Technology Corportation
"Raheem is a top notch performer who is extremely knowledgeable in all of our products. His easy going
demeanor and ability to tailor products that are best suited for each individual are beyond reproach. Raheem
is a person I am proud to work with each day."
Anthony Kauffman, Technical Support Representative, EP Technology Corporation, worked directly
with Raheem at EP Technology Corportation
"Excellent customer service and rapport with our clients."
Jamie Atteberry, Sales Manager of EPS Channel, EP Technology Corporation, managed Raheem
indirectly at EP Technology Corportation
"Raheem definitely knows his job very well. Worked as a technician, he not only knows the world of DVRs
and Cameras, but also goes on well with the customers with enough patient and really helped them out."
Tina Ye, English Editor, EP Technology Corportation, worked with Raheem at EP Technology
Corportation
"“While working with Technicians in the Technical Support Department of EPTCO such as Raheem, I have
found him to be a highly qualified and professional Electronics Technician. His knowledge of Security
System design and network setup is superb. Raheem is able to troubleshoot any connectivity issues resulting
from hardware or software problems and ultimately set up the system as desired. Due to Raheem’s diverse
electronics background and experienced people skills, I strongly recommend him as a solid experienced
employee for any company.”"
John Ford, Owner, Home Security No Fee LLC, worked directly with Raheem at EP Technology
Corportation
"I met Raheem approximately 10 years ago. We attended Parkland College together, were teammates on the
Parkland Chess Club, and grew to be great friends. Raheem is a man of integrity, he is rooted in his moral
convictions, and is always willing to help someone in need. I have found him to be extremely intelligent,
witty, and professional in all his endeavors. He is a team player, a good communicator, and is driven to be his
best in all that he does so I know he will be an asset to any organization. I highly recommend him."
Caleb M. Klaman Sr., Student, Parkland College, studied with Raheem at Parkland College
Contact Raheem on LinkedIn
Page9
Contact this candidate