Engineer Customer Service

Tahir Zulfiqar

Tahir

Ph : 1-315-***-****

Email: *****.************@*****.***

Address : ***** ** **** ***** *** R102 Redmond, WA 98052

LinkedIn: http://www.linkedIn.com/pub/tahir_zulfiqar/62/219/528/

QUALIFICATION SUMMARY:

QUALIFICATION

• Seeking a challenging position as a Sourcer/Technical/IT Recruiter with strong background in

IT technology.

• Seasoned IT recruiter responsible for full life cycle of recruitment with extensive background in

identifying resumes from job websites. Calling candidates for interview, selecting candidates for in

person interview, conducting in person interviews. Negotiating package and making final offers or

rejections.

• Extensive expérience in cold calling to passive candidates and convincing them for our

requirements. I can assist sourcing team in proactively identifying and interviewing passive talent. I have

experience with several Internet job boards, referrals, networking, social media and various databases.

• Recently sourced profiles included UI/UX Architect, Data Architect, Enterprise Architect, Software

engineers, SDET, Test/QA engineers, Developers, Web developers, Mobile application developer,

Development managers, Project managers, Program managers, Mobility engineers, System engineers,

Marketing coordinator, Business Analyst, Data Analyst (Data cruncher, advanced Excel), GIS developer,

Performance test engineer, RAN/LTE engineer, LTE/MIS test engineer, Wireless Construction Mgr, Oracle

DBA

• Providing excellent customer service for both candidates and clients. Passion for working in the

best interest of both candidates and clients.

• Over fifteen years of software development and QA experience on both Linux and Windows

platform.

Visa status:

US Citizen

EDUCATION:

BS Electronics Engineering, NED engineering university, Karachi, Pakistan.

MS Computer Engineering, FAU (Graduate Course Work), Florida, USA.

SKILLS:

SKILLS:

Project Management Tools MS Project, UNFUDDLE, MS Excel, MS Visio, MS power point

Software Languages Java, C, Chill, Visual basic, C#.NET

Web applications ASP.NET, HTML, Java scripts, Java applets, WAP, JMETER

Databases MS Access, SQL, Times Ten

Platforms Solaris 9/10, RHEL 3.0/4.0, Windows 2000/2003/XP

TRAINING:

• Project management essentials (Nokia, USA)

• HR processes (Nokia, USA)

• Interview process (Nokia, USA)

• Positive influencing skills (Alcatel, USA)

• Dealing with difficult people (Alcatel, USA)

PROFESSIONAL EXPERIENCE

Talented Resources/Inabia Redmond USA, Feb 2012–Present

IT Recruiter/Independent contractor

• Working as an IT Recruiter for US clients. Hiring technical talent nationwide for AT&T,

Microsoft, and Ericsson etc.

• Responsible for the full cycle of the recruitment and selection process which includes

sourcing, screening, interviewing, short listing and providing candidate profiles to hiring managers,

conducting reference check and finalizing remuneration package for the selected candidates.

• Extensively identified resumes from job websites, called candidates for interview, selected

candidates for in person interview, conducted in person interviews, negotiated package and made

final offers or rejections.

• Recently Sourced Profiles included UI/UX Architect, Data Architect, Enterprise Architect,

Software engineers, SDET, Test/QA engineers, Developers, Web developers, Mobile application

developer, Development managers, Project managers, Program managers, Mobility engineers,

System engineers, Marketing coordinator, Business Analyst, Data Analyst (Data cruncher,

advanced Excel), GIS developer, Performance test engineer, RAN/LTE engineer, LTE/MIS test

engineer

Hibrise Technologies/Atlas Software Redmond USA, Feb 2012–Feb 2013

IT Recruiter Chicago, IL

• Provided excellent services as an IT Recruiter. Responsible for hiring technical staff for

Hibrise. It includes hiring software engineers, web developers, test and QA engineers, SDET

with .NET and Java background. Conducted technical screening and interviews.

• Coordinated with different department managers to ensure a full understanding of their

requirements and preferences. Developed recruitment strategies to achieve required staffing

levels.

• Gained extensive experience in cold calling to passive candidates and convincing them for

our requirements. Assisted sourcing team in proactively identifying and interviewing passive talent.

I have experience with several Internet job boards, referrals, networking, social media and various

databases.

• Motivated and energized candidates by providing potential technical and non technical

benefits of job positions.

Clearwire Seattle USA, March June 2011–April 2011

Lead QA engineer

• Worked remotely from home. Responsible for managing multiple test projects for voice over

IP system used with Wi-Max. Developed several test specifications. Execute test cases. Log bugs

and follow up on them until resolved. Release build to the customers. Follow up on field bugs, log

and resolve them.

Nokia Mountain View CA, Feb 2008–Feb 2009

QA/Test Engineer

• Interviewed face to face several software professionals. Recommended/Rejected them for

hiring.

• Managed and developed test specification for IP based call server. Test features on several

mobile hand set using Test Director.

Ericsson/Comsys Dallas USA, July 2006–Nov 2007

Lead QA engineer

• Managed a team of QA engineers and developed web site using WAP protocol to browse

company web site using mobile handset. Tested web interface using third part web based

simulator.

• Wrote several test scripts for SIPP simulator to test BEA web logic SIP server and a media

server.

Microsoft Redmond USA, Jan 2006–June 2006

SDE (software development engineer)

• Responsible for development, analysis, testing and support for Microsoft communication tool

NETMON.

TCS Seattle USA, Sep 2004–Sep 2005

Test/QA Lead

• Evaluated resumes of potential candidates. Interviewed face to face software professionals

for Test engineering position. Recommended them for hiring/rejection.

• Worked on creating functional specifications and QA/Test proposals based on the

requirements. Worked with management to define project schedules and timetable for deploying

new features.

• Team Lead for automating SIP test scripts for 911 SIP redirect server. These automated test

script will clean up SQL database, populate required subscriber data for a given test, execute a

specific call scenario using SIPP simulator, log the results in a file and used tools to perform

automated grading on the output file and verify required changes in the database.

Finsoft Datatech Karachi, Pakistan, March 2000–March 2003

Recruitment and Technical Manager

• Hired technical and non technical staff for the business as a technical recruiter. Evaluated

resumes of potential candidates. Interviewed face to face several software development and test

engineers. Recommended them for hiring. Negotiated salary. Prepared offer letters.

• Managed a team of developers and QA engineers for design, development, and testing of

software projects in C, C++ and Java language.

• Designed, developed and tested several web based Java applets. Developed and tested

java database application software using several SQL queries, JDBC and MS Access.

Alcatel Dallas USA, March 1997- March 2000

Software Development Engineer

• Evaluated resumes of potential candidates. Interviewed face to face several software

professionals. Recommended them for hiring

• Participated in periodic meetings to discuss progress, issues and overall status with the

manager of the development and test efforts.

Siemens Boca Raton Florida, Nov 94 - Nov 96

Software Development Engineer

• As a Team lead designed, developed and unit tested ATM software in OS/2 environment.

This state processor was responsible for providing coordination for SVC (switched virtual

connection), PVC (permanent virtual connection) and SDB (switched digital broadcast connection)

in ATM access Network.

Macrotel Florida, USA, Sep 93 - Oct 94

Customer Support Representative

• Managed and enhanced a voice processing hardware and software test lab for Quality

Assurance.

• Provided technical support on phone for its call center. This call center was for US

customers.

IBM Florida, USA, Jan 91 – Dec 91

Technical Call Center Support

• Provided technical support on phone in IBM call center for first version of IBM operating

system OS/2. Helped customer with installation and fixing bugs in OS/2. Main job tasks and

responsibilities included answer calls professionally. Respond to customer inquiries. Enter

customer information. Research required information using available resources. Handle and

resolve customer complaints. Provide customers with product and service information. Process

orders, forms and applications. Identify and escalate priority issues. Route calls to appropriate

resource. Follow up customer calls where necessary.

Contact this candidate