Customer Service Sales

Reese D Gravens

**** ***** ***** *****

Converse, TX 78109

210-***-****; *********@*****.***

October 6, 2013

Dear Sir/Madame--

I am interested in any available positions you may have. Attached you will

find my resume. My management experience and leadership skills would be an

excellent asset to your company. Additionally, I am a team player and I

enjoy taking on new challenges. I welcome the opportunity to discuss any

available positions with you.

Thank you,

Reese D Gravens

Objective

To secure a mid-level position that allows me to work towards an innovative

leadership role to support your company.

Summary

. Accomplished background as a store manager that specializes in

excellent customer service and sales. With my extensive knowledge of

building, maintenance and repair of computers (including

troubleshooting with software and/or hardware) I provided sales to my

employer in excess of $500,000. Under my management we increased net

store sales (in 1 fiscal year) by approximately $1.2 million.

. Responsible in a single-person environment for following tasks through

to completion

. Extensive experience on computer: Word, Outlook, PowerPoint, Excel

. Excellent written, oral and interpersonal communication skills

Work Experience

Brake Check 2013-current

Service Manager

. Minimize parts and labor costs by acquiring parts at the lowest

possible costs.

. Manage the production efficacy of all technicians

. Create weekly schedules and manage all punch in/outs

. Run the day to day operations of the store while Store director is

unavailable

Altex Electronics 2010-

2012

Store Manager

. Managed two departments consisting of 14 people throughout both sales

and

technical repairs

. Directly hired, trained, and supervised all new hires as well as

everything involved

with the process (schedule creation, payroll, time management of all

staff, etc.)

. Controlled flow of traffic to ensure all customers were taken care of

in a timely manner

. Found new products to increase sales

. Ensured all employees were taken care of in order to increase morale

and create the best possible work environment

Carlsbad Municipal Schools / Alta Vista Middle School

2010-2010

Substitute Teacher

. Taught a variety of subjects to 6th - 8th grades including core

subjects such as Reading, Math, Language Arts, Social Studies and

Physical Education

Qualxserv / Dell / World Technology Corporation 2009-

2010

Dell Certified Service Expert

. Checked call queue every morning to contact customers and set an ETA

for service

. Coordinated with FEDEX to pick up packages, then deliver them back

with return parts

. Provided on-site service to customers for the

Carlsbad/Hobbs/Artesia/Roswell area

. Replaced vital components of intricate computer parts in both desktop

and portable systems, such as motherboards, video cards, hard drives,

LCD screens, panels, etc.

Carlsbad Imports-Carlsbad, NM 2009-

2009

Sales Consultant

. Provided support for customers to find the proper vehicle

. Maintained and update inventory

. Provided Follow up to ensure customers received excellent service

Chili's-Carlsbad, NM 2009-2009

Cook

. Cooked/cleaned

. Maintained inventory and stock

Radio Shack-Carlsbad, NM 2008-2008

Sales Associate

. Provided technical help for a variety of electronics including

televisions, computers, digital cameras, and cellular phones

. Meet the necessary sales goals appropriated by the corporate office

. Actively engaged customers to make sales

Washington Group International-Carlsbad, NM 2007-2008

Safety Coordinator Assistant

. Provided safety classes and training to employees and contractors

. Collected and updated files for trainings

. Provided word processing skills

. Trained all employees for forklift certifications

The Connection-Carlsbad, NM

2006-2007

Customer Service Representative

. Answered inbound phone calls relating to order taking, customer

service, updating customer information for approximately fifteen

businesses

. Helped settle billing issues and or shipping errors

THE BLUE HOUSE-Carlsbad, NM 2005-2006

Barista

. Extensive use of a Starbuck's type espresso maker, coffee grinder, and

cash register

. Maintained and updated inventory

CARLSBAD CRUISE LINES-Carlsbad, NM 2003-2005

Captain of George Washington Paddlewheeler

. Entertained passengers with public speeches

. Maintained inventory and performed inspections related to the

paddlewheeler

Education

Carlsbad High School

Carlsbad, NM

. Graduated 2005

. G.P.A 3.8

. Who's Who Among High School Students

Technical Skills

Extensive use with electronic devices such as digital and film cameras,

video

cameras, digital recording devices (DVD burners, DVR's), PC's, MAC,

tablets, etc.

Contact this candidate