Project Manager Management

John Abdel-Jabbar

Senior Program Manager at The Pinnacle Group Companies

****.******@****.***

Summary

Focused, dedicated and highly motivated professional offering more than 18 years of solid contributions and

blended expertise leading project teams, business and functional analysts, system architects, developers, testers

and system / database administrators in the design, development and delivery of cost-effective,

high-performance technology solutions to meet challenging business demands. Extensive qualifications in all

facets of project and software development cycle from initial feasibility analysis and conceptual design through

documentation, implementation, user training, quality review, and enhancement. Solid technical and strong

customer service skills in the supply chain management. Team leader with fine-tuned multi-tasking capabilities

used to motivate, train and mentor individuals at all levels of management and technical expertise. Experienced

managing projects with IT. budgets up to $9 million and total project budgets up to $27 million; Project teams

up to 150 people, spanning multiple locations onshore and offshore.

Specialties:

Project Management

Software Development

Infrastructure Management

Outsourcing

Process Improvement

Governance

Portfolio Management

Financial Management

Business and IT Relationship Management

PMOs

IT Leadership

Project Management

Supplier Management

Compliance Management (SOX, PCI, InfoSec, Privacy, IT Security, HIPPA)

Fed. Government

Acquisitions Integration

Telecomm

ITIL, ITSM, COBIT, CMMI

Software Development (Waterfall, Agile, SEP)

Healthcare

EPIC Systems

EMR Systems

Meditech Systems

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SaaS

Data Center

PPM Tool Selection and Implementation

PMBOK

Marketing of IT Services

Experience

Senior Program Manager at The Pinnacle Group Companies

February 2013 - Present (9 months)

Having acquired experience in a wide variety of industries, including Healthcare, Banking, Government

Services, Telecom, Information Technology, Manufacturing and Software Development. As a senior program

manager consultant with over 18 years of experience, I am in high demand because of my expertise in

maximizing efficiency and profitability. At The Pinnacle Group I help businesses compete and succeed in

today’s complex global economy.

DUTIES AND RESPONSIBILITIES

• Project and program management, customer interaction, process development and personnel leadership.

• Ownership for overall results of projects and programs, as measured by metrics for team engagement,

project profitability, technical success, and schedule achievement.

• Project planning, budgeting, risk assessments, requirements discovery, resource assignments, and all project

management activities.

• Direct and constant communication with our customers, manage expectations and avoid surprises.

• Reviewing proposals, negotiating contracts, monitoring technical issues and preparing reports

• Identifying customers’ needs for future projects and working with them to meet those needs.

• Work with other project managers to create and continuously advance processes.

• Put together necessary documents, prototypes, and functional specifications in collaboration with other

functional teams

• Work across PM/Dev/Test/UX disciplines within the team as well as within partner teams in United States

Sr. Project Manager, PMO at Jeppesen

April 2012 - February 2013 (11 months)

• Lead cross-functional teams that gather information and execute current work processes and identify

improvement strategies and recommendations.

• Manage technical implementation of multiple projects and recognizing interdependencies with upstream and

downstream systems.

• Deliver program/project deliverable, on time and within budget with managed risk and issues &

opportunities.

• Create and maintain project and task level schedules.

• Manage and communicate to stakeholders the project status, risk levels, budget on a bi-weekly basis.

• Provide information security (InfoSec) assessments and recommendations.

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• Manage the communication; make formal presentations, to the Vise President, CEO, and CFO according to

the project communication plan.

• Manage changes to scope, cost, schedule, or quality across the entire project.

• Provide project updates on all projects for champion, sponsor, team and management review.

• Continuously seek process improvement opportunities that would positively impact project goals and

objectives.

Senior Project Manager at Raytheon Polar Services

November 2007 - April 2012 (4 years 6 months)

• Responsible for ensuring compliance with NSF and federal standards and regulations related to all new

in-house software development and COTS.

• Experienced in working with FISMA & NIST guidance for software development and ensuring the

applications pass audit and do not compromise personal and proprietary data. Develops departmental internal

procedures and process and implemented continuous improvement programs.

• Manage complex and high visibility inter-divisional projects.

• Manage interfaces upgrade from SAP v4.5 to SAP v6.5.

• Hire, manage, and supervise software development resources and provide mentorship.

• Administered assigned performance appraisals, salaries, hiring, training, procurement, and budgets. Serve as

the subject matter expert in project management, software development, and RPSC project management

processes.

• Developed and implemented strategic, operational, and technology plans for the USAP.

• Established and lead the IT PMO Gated processes, Change Control Board (CCB), and provided direction to

middle and senior executives on numerous software strategies involving MS BizTalk, MS SharePoint, MS

Dynamics, and related infrastructure requirements to support new deployments.

• Successfully completed systems transition from American Express Travel to BCD Travel without any

impact to business travelers or operations in South America, New Zealand, and Antarctica.

8 recommendations available upon request

Project Manager at Children's Hospital Denver

January 2007 - September 2007 (9 months)

• Lead two EPIC implementation teams’ for clinical information system modules (pharmacy, clinical

documentation, CPOE) to position the organization for its move into the new hospital at Fitz Simmons

Campus.

• Lead other IT projects consisting of Network of Care (NOC) expansion, such Care by TCH at Parker

Adventist, Care by TCH at Lutheran, Care by TCH at Saint Joseph’s in downtown.

• Lead the IT PMO integration and collaboration effort with Exempla Healthcare.

• I lead many skilled professional on various IT projects to deliver high quality, on time, and within scope

project deliverables from IT Infrastructure to EPIC and MEDITECH applications and integration via eGate

bi-directional interfaces using HL7.

• Deployed IT custom applications and custom interfaces to various systems across the organization.

• I interact on a bi-weekly basis with the organization’s CIO and lead the bi-weekly steering committee

meetings to address outstanding issues related to project time line, money, and resources for all Network of

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Care (NOC) projects.

• I lead the team from IT department that built and deployed the Children’s Hospital in Downtown Denver,

this was a collaborative effort and had integration points with Saint Joseph’s Hospital.

6 recommendations available upon request

Project Manager at Herbalife International

March 2006 - January 2007 (11 months)

• I manage and lead resources from Development, QA, UAT, Infrastructure, Telco, Network, IT Governance,

PMO, System Admin, DBA, and the Oracle 11i Application teams.

• Lead the establishment of IT PMO processes and procedures at Herbalife.

• The IT PMO processes lead to the creation of the overall PMO with oversight over all projects, such as IT,

Facilities, and Distribution Centers.

• I was responsible for IT vendor relations and manage vendor involvement in project activities.

• Responsible for vendor negotiations and Service Level Agreements (SLAs).

• Responsible for all aspects of project planning, initiation, controlling, closing, and turnover with a 2 year

plan for operations support.

• Authored numerous RFI, RFP, ConOps and SOW.

4 recommendations available upon request

Business Analyst III at Prescription Solutions

2005 - 2006 (1 year)

• Managed technical resources to complete various business initiatives for Prescription Solutions a division of

PacifiCare (United Health).

• Led successful implementation of Medicare Part D initiatives for IT as part of the most successful new

product launch in company history.

• Interacted on a regular basis with resources from various departments to collect and document business

requirements and develop RFP, solicit and obtain funding for new initiatives, solicit project approval and

facilitate the process and tracking of the proposals until funded or canceled.

• Worked closely with senior management to develop the IT roadmap and created executive presentations.

• Established a process for controlling scope and mitigating project risks by transferring risks to the provider.

• Developed project plans and project time line and hired teams to implement the projects to completion.

• Developed departmental internal procedures (SOPs) and implemented continuous improvement programs

within the IT PMO.

• Negotiated with vendors and legal teams, approved contracts and SOW prior to engagement. Provided

training to resources and leadership to project teams across multiple divisions.

4 recommendations available upon request

Project Manager at Verizon Business (ESG)

2003 - 2004 (1 year)

Implemented ESG solutions (Enterprise Solutions Group) that are complex in nature including combinations

of multiple projects and product sets not limited to: Managing Projects within Contractual Obligations,

Managed Network Services, Develop Project Plans, Assign Resources and Manage Resource Performance,

Scheduling all task execution, Manage Change Control Submission and Approval Processes for Optical

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Broadband (TLS, SONET, DWDM), Voice and Data CPE, Convergence (IP Infrastructure), Fast Packet

(ATM and Frame Relay), Core Voice and Long Distance, IP applications (Internet access, security, VoIP),

including complex IT Software Infrastructure such as design and development of SoftPhone, Error Trapping

Logic, and integration with VisualPoint and SmartCare Web application with intelligent Web routing to the

1st. available agent.

4 recommendations available upon request

Languages

Romanian

English

Skills & Expertise

ITIL

Certified Project Manager

Infrastructure Management

Software Development

Project Management

PMP

PMO

SDLC

Business Intelligence

IT Strategy

Software Project Management

Information Technology

Program Management

IT Management

Security

Six Sigma

Cloud Computing

Vendor Management

Visio

Project Planning

Process Improvement

Data Center

Requirements Analysis

Cross-functional Team Leadership

Strategy

Management

Software Documentation

Integration

Leadership

Service Delivery

Project Portfolio Management

Business Development

Telecommunications

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Agile Methodologies

Education

University of Phoenix

Master of Business Administration (MBA), Computer/Information Technology Administration and

Management

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John Abdel-Jabbar

Senior Program Manager at The Pinnacle Group Companies

****.******@****.***

26 people have recommended John

"Without any hesitation I strongly recommend John for any position of responsibility or project management

involving complex software development. During our joint time at Polar Services John was responsibile for

one of the most complex software development efforts undertaken by the program in over five years;

Deployment Management. This highly complex software application integrated the information sharing and

collaboration needs of Human Resources, Medical, Deployment Travel Services, Logistics and Finance to

coordinate the deployment of over 3,000 program participants each Antarctic summer season. In successfully

completing this development effort, John overcame critical functional resource contraints to produce a

dynamic, powerful and fully requirements compliant product. His organization, technical knowledge and

professionalism were tested unlike any other project undertaken by my directorate--to a very successful

conclusion."

Dennis Gitt, was John's client

"March 15, 2012 To Whom It May Concern: Since September 2010, I have had the privilege of knowing and

working together with Mr. John Abdel-Jabbar, Senior Project Manager, for the United States Antarctic

Program at the Raytheon Polar Services office in Centennial, Colorado. I am and have been consistently

impressed by John’s many talents and varied skills including his professionalism, leadership, work

organization, presentation, technical skills, and communication abilities. John is clearly comfortable working

with individuals in all strata of business and governmental organizations which has allowed him to develop

and harmonize productive working relationships with our client (National Science Foundation), our parent

company (Raytheon Technical Services), and our internal staff (i.e. most of the organization - HR, IT,

Deployment Specialist Group (Travel), Science Support, Information Security, Procurement Department,

Architecture Group, Systems Administrators, and Facilities Group). Additionally, John’s command of project

management tools and technology as well as his ability to effectively initiate, plan, execute, monitor, and

close projects is enviable. When encountering inevitable project obstacles and/or crises, I have watched John

remain focused on the end goal while he maintained control of the project management process. His approach

to project management inspires others to perform well while staying on-task. As such, I unhesitatingly

recommend John for any employment position he might seek. Please do not hesitate to contact me should you

require additional information. Stewart Clayton Information Security Project Manager United States

Antarctic Program Raytheon Polar Services 7400 South Tucson Way Centennial, CO 80112, USA Phone:

720-***-**** (Mobile) Email: **************@*******.*** (personal)"

Stewart Clayton, Project Manager - InfoSec, Raytheon Polar Services, worked with John at Raytheon

Polar Services

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"John is a concientious project manager, controlling details that keep projects in scope and under control. He

is capable of managing complex projects with constraining issues. He is a pleasure to work with."

Bob Jungk, IT QA Manager, Raytheon Polar Services, worked with John at Raytheon Polar Services

"John is a very knowledgeable and professional IT project manager and it was a pleasure working with him at

Raytheon. He would be a great addition to any IT organization."

Jim Pfaff, IT Project Manager, Raytheon Polar Services, worked directly with John at Raytheon Polar

Services

"John has served as both a formal and informal Project Manager for several key projects where the

Applications Services Dept at Raytheon Polar Services has been the core resource. John has proved to be

extraordinarily detailed oriented, has skillfully bridged the stakeholder "gap" and brought all the players to

the table with tangible results. Requirement definition has proved a key strength and he is relentless in

pursuing both hard and soft requirements and assuring that all resources necessary to complete a project are

identified. This in itself is the hallmark of a strong PM. Given his background, he has keen insights into the

software development arena and its specialized development arc. A welcomed and sought-after member of

the team."

Mark Buckley, Sr. Mgr. IT-Applications Services, Raytheon Polar Services, managed John indirectly at

Raytheon Polar Services

"John is a very capable and a knowledgeable professional. Having worked with John for a few years, I have

seen the dedication and thoroughness that John puts forth with his projects. John’s project management and

communication skills are second to none. John truly cares for his fellow employees and clients, and it has

been a pleasure working with him. I highly recommend John for any future consideration."

Brian McCullough, Software Test engineer, Raytheon Polar Services, worked with John at Raytheon

Polar Services

"John Abdel-Jabbar is a strategic, forward-thinking, extremely professional and experienced IT professional

who has proven and effective PMO management, leadership, analytical skills, and is a pleasure to deal and

work with. John has always managed clients and candidates expectations in a highly effective manner,

identifies the best fit for all parties involved and works tirelessly towards the best possible outcome. John is

highly reliable project manager, and great judge of character and has great attention to detail. He led the

efforts to adopt the Project Management Institute principles and significantly enhanced the project

management tools and framework. John is an asset to any organization."

Richard de Lore, Satellite Communication Engineer, United States Antarctic Program, worked with John

at Raytheon Polar Services

""This is my personal endorsement of John Abdel-Jabbar. I have known John Abdel-Jabbar for over 9 years

in a professional capacity at Raytheon Technical Services Company and in a personal capacity for years. We

have worked on numerous multimillion dollar projects supporting the National Science Foundation. John

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Abdel-Jabbar has always provided great service, prompt, accurate, and friendly. I highly recommend John

Abdel-Jabbar to anyone interested in a dedicated and motivated employee or business partner. In summary, if

I were given an opportunity to hire my own team John Abdel-Jabbar would be on my short list. If you have

any questions about John Abdel-Jabbar please feel free to reach out to me directly. Thank you.""

Don Buckalew PMP, CSM, ITIL-v3, Senior Project Manager, City and County of Denver, worked

directly with John at Raytheon Polar Services

"John did an outstanding job for me running several projects at TCH. He's attention to detail and ability to

think outside the box make him one of the best PM's I have ever encountered. I would highly recommend

John for any IT related engagement."

Charles Nelles, IT Infrastructure Manager, The Childrens Hospital Of Denver, managed John at

Children's Hospital Denver

"John was a pleasure to work with has his attention to detail, focus on deliverables and demeanor under stress

was crucial in the success of many projects."

Michael Haskins, Systems Network Engineer, The Childrens Hospital, worked with John at Children's

Hospital Denver

"John is a completely professional project manager and easy to work with. I would highly recommend him

for consideration."

Hal Swanson, Storage Engineer, The Children's Hospital, worked directly with John at Children's

Hospital Denver

"During my time spent working at The Children's Hospital in Denver I had the pleasure of working with

John. I always appreciated John's foresight during his projects. It was that forward facing vision that set John

apart from other PM's. I watched John overcome many challenges with ease and I don't recall a single project

that I worked with him on that didn't finish on time or early. John strives for excellence and I would

recommend him for any team that has challenging projects needing someone to take them by the horns and

complete them with the utmost attention to detail and pride of completion."

Michael Layne, Procurement Manager, The Children's Hospital, worked with John at Children's Hospital

Denver

"John A/J is one of the best project managers I have ever worked with. He is highly detail oriented, business

outcome focused and has exceptional project management skills. I would hire John again without

reservation."

Charles Nelles, was John's client

"John is highly a motivated individual. With a drive to succeed. He took on a challenging task of

implementing a complex Network of Care site for Childrens and did a fantastic job with little direction. The

implementation was a success. I would welcome the opportunity to work with him again."

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Cyndi Knapp, Business Systems Programmer Analyst, The Children's Hospital Denver, worked with

John at Children's Hospital Denver

"I worked with John Abdel-Jabbar on a number of projects and found him to be a true professional. John

approached his work diligently; he was very thorough when disseminating information about components of

a project. His methodology of leading projects was consultative when dealing with executives, project team

members and subject matter experts in business units. This unique project leadership style contributed to his

successes. John has always been a consummate learner that seeks to expand his knowledge in the Information

Technology arena; this and the aforementioned qualities makes him a great addition to any team."

Tunji Oke, Sr. Business Analyst, Swingvote LLC, worked with John at Herbalife International

"John did a great job while managing a huge implementation for all IT related equipment and coordinating

vendors for our new DC in Memphis. Deadlines were met as well as coming in under budget mainly as a

result of his staying on top of the ball. I would hire him in an instant for any IT projects."

Gary Meyer, Sr. Director of Distribution, Herbalife, managed John indirectly at Herbalife International

"John was extremely organized and followed through very diligently. John was technically very proficient.

As a project manager John broke down projects into digestible pieces, taking into considerations all the

various aspects be it technical, process or people. He managed projects with just the right amount of detail

working well with the technicians, vendors and users always reporting on progress in a timely manner. John

was always willing to take on a new challenge and worked very well with those around him. He had a great

way of communicating with the users and keeping them appraised of progress pertinent projects. I would

highly recommend John in most roles, but specifically as a project manager since he seems to excel in this

area."

Aldo Moreno, S.V.P./C.I.O., Herbalife International, managed John indirectly at Herbalife International

"John Abdel-Jabbar is thoughtful, hard working and professional. He is the one to always come through

regardless of the job constraints. I would always rehire John, he is an exceptional candidate."

Carlos Cymerman, was John's client

"John, was very thorough and detail orinted. He possesses good writing skills and can effectively interface

with customers and funtioned as a great liaison in formally communicating customer requirements to IT

resources. He also functioned effectively as a project manager."

Enrique Garcia, Chief Technology Officer, LA County, Dept. of Health Services, managed John indirectly

at Prescription Solutions

"John is one of the most professional and skilled Analyst/Project Manager that I've worked with at

Prescription Solutions, as well as being one of the most enjoyable. He has a great attitude and work ethic and

will add value to any project."

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Tommy Hong, Senior Technology Support Analyst, Prescription Solutions, worked with John at

Prescription Solutions

"John was a very thorough and efficient project manager who managed his assigned projects with extreme

dedication and professionalism."

Shaun Davis, Systems Manager, RxSolutions, worked with John at Prescription Solutions

"John's attention to detail and commitment to delivering his projects are second to none. Intense, relentless

and trully dedicated to his assignments. Able to work in a diverse environment and able overcome all

challenges. His project management and conflict resolution skills are excellent."

Ron Rivera MBA, GIS, was John's client

"I have had the pleasure of working with John while at WellPoint/Verizon. I had requested John many a times

to run specific high exposure projects. His attention to detail and understanding the customer’s needs and

requirements was John’s largest strengths. His management of projects always kept not only the customer

informed but also the implementation team. His utilization of resources from the start of implementation was

always scheduled and managed to allow other PM’s an understanding of when installation teams would be

available. John’s projects never required change orders for additional hours. Because of his project

management style and industry knowledge ensured the best possible implementation plan to complete the

project on time and on budget. I would highly recommend John as a PMO Leader or a PMO Manager based

on his skills and attention to detail. He takes responsibility and owns the project. He is a team player and

always accepted the challenge when it would present itself. John J. Kunkel VP Business Development"

John J. Kunkel, Director of Sales/WellPoint, Verizon, managed John at Verizon Business (ESG)

"I have been working with John for couple of years and have had many projects together. During this time

John has demonstrated his excellent technical, analytical and customer oriented abilities in handling large

complex customer’s projects. Possess excellent abilities to think out of the box and is a great team player.

John is very detail oriented and gets Job done. John is an excellent candidate in the area of the Data/Voice

Project Management."

Alex Medvedev, Solutions Engineer, Verizon, worked with John at Verizon Business (ESG)

"I was lucky enough to work with John at the beginning of my Project Management career and found him a

model for how a Project Manager should manage projects. He was a great role model. He is a very capable,

knowledgeable and detailed professional, his documentation was always very thorough and he kept engaged

with his project teams. It was a pleasure working with and learning from him."

Bernadine Schache, Project Manager, Verizon Business, worked directly with John at Verizon Business

(ESG)

"John is a very knowledgeable and dedicated project manager. He is very detail oriented and focused on

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delivery. John is also a great person to work with. He's friendly and fun and immediately earns respect from

other co-workers. I highly recommend John for any position. He will get the job done!"

Lou Korell, Senior Project Manager, Verizon Select Services, worked directly with John at Verizon

Business (ESG)

Contact John on LinkedIn

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Contact this candidate