Customer Service Quality
Resume:
Anthony Billups
Sumter, SC ****4
Cellular 803-***-****
*****************@*****.***
SUMMARY OF QUALIFICATIONS
• I was promoted to specialist, because of my willingness to work as a team and ability
to continuously improve
Being a member of Caterpillar’s 1st successful VST (Value stream Team)
•
• 6 million dollars saving through applying Six Sigma methodologies
SUMMARY
Relevant Experience12 years forklift experience (Gas, Electric, Propane, Diesel and
Floor Scrubber) MQ12005 (Quality Experience) Trained to minimize quality defects.
Proficient in run right the first time. Total Preventive Maintence (TPM) trained to ensure
no mechanical issues resulting in loss time, quality issues, 3 years sand blasting
experience
EMPLOYMENT HISTORY
Blastco, 318 Neeley St. Sumter, SC 29150
Blaster/painter, March 2012 - February 2013
Abrades surfaces of metal or hard-composition objects to remove adhering scale,
sand, paint, grease, tar, rust, and dirt, and to impart specified finish, using abrasive-
blasting equipment: Shovels or pours abrasives, such as sand, grit, or shot of specified
grade into machine hopper. Masks specified areas of object to protect from abrading
action. Loads parts on racks in enclosed rooms, into tumbling barrels, or into cabinets.
Turns valves on equipment to regulate pressure and composition of abrasive mixture
flowing through nozzle or into tumbling barrel. Starts equipment that directs blast or flow
of abrasive-laden compressed air, gas, or liquid over surface of parts. Manually directs
nozzle over surface of large parts or inserts arms through glove-fitted cabinet openings
and manipulates small parts under nozzle for specified interval.
Armoloy Southeast, 785 Electric Dr. Sumter, SC 29153
Plater/Honer, August 2011 - March 2012
Sets up and controls plating equipment to coat metal objects electrolytically with
chromium, copper, cadmium, or other metal to provide protective or decorative surfaces
or to build up worn surfaces according to specifications. Reads work order to
determine size and composition of object to be plated; type concentration and
temperature of plating solution; type and thickness and location of specified plating
metal; and amount of electrical current and time required to complete plating process.
Immerses object in cleaning and rinsing baths [Metal-Cleaner, Immersion any industry.
Suspends object], such as part or mold, from cathode rod negative terminal and
immerses object in plating solution. Suspends stick or piece of plating metal from
anode positive terminal and immerses metal in plating solution. Moves controls on
rectifier to adjust flow of current through plating solution from anode to cathode and to
permit electro deposition of metal on object. Removes plated object from solution at
periodic intervals and observes object to ensure conformance to specifications. Adjusts
voltage and amperage based on observation. Examines object visually at end of
process to determine thickness of metal deposit or measures thickness, using
instruments, such micrometers or calipers. Grinds, polishes or rinses object in water
and dries object to maintain clean even surface. Mix, and test strength of plating
solution, using instruments and chemical tests. Measure, mark, and mask areas
excluded from plating. Plate small objects, such as nuts or bolts, using motor-driven
barrel. Direct other workers performing variety of duties, such as racking, cleaning, or
plating objects. Operate equipment with reverse polarity and be known as Plating
Stripper. Operates honing machines to hone internal or external surfaces of metal parts,
such as cylinders, bearings, and connecting rods to specifications, usually on
production basis: Obtains such information as dimensions, tolerances, and number of
parts in run from job order.
Caterpillar Inc., 1344 N. Wise Dr. Sumter, SC 29150
Specialist, October 2001 - October 2009
Sets up and controls plating equipment to coat metal objects electrolytically with
chromium to provide protective or decorative surfaces or to build up worn surfaces
according to specifications. Reads work order to determine size and composition of
object to be plated; type concentration and temperature of plating solution; type and
thickness and location of specified plating metal; and amount of electrical current and
time required to complete plating process. Immerses object in cleaning and rinsing
baths [Metal-Cleaner, Immersion any industry]. Suspends object, such as part or mold,
from cathode rod negative terminal and immerses object in plating solution. Suspends
stick or piece of plating metal from anode positive terminal and immerses metal in
plating solution. Moves controls on rectifier to adjust flow of current through plating
solution from anode to cathode and to permit electro deposition of metal on object.
Removes plated object from solution at periodic intervals and observes object to ensure
conformance to specifications. Adjusts voltage and amperage based on observation.
Examines object visually at end of process to determine thickness of metal deposit or
measures thickness, using instruments, such micrometers or calipers. Grinds, polishes
or rinses object in water and dries object to maintain clean even surface. Mix, and test
strength of plating solution, using instruments and chemical tests. Measure, mark, and
mask areas excluded from plating. Plate small objects, such as nuts or bolts, using
motor-driven barrel. Direct other workers performing variety of duties, such as racking,
cleaning, or plating objects. Operate equipment with reverse polarity and be known as
Plating Stripper.
Receiving/Put-Away: Unload inbound shipments safely and move product to storage
locations. Efficiently stack and store the merchandise in the appropriate areas. Quality:
Ensure inbound and outbound shipments are accurate and free of damage. Report
quality variances. Order Picking: Pull and prepare product for shipment, ensuring that
the exact number and type of product is loaded and shipped. Perform picking duties in
an efficient manner that meets customer service standards. Loading: Efficiently move
product from staging and/or storage areas into rail cars or trailers. Equipment: Load,
unload, move, stack, and stage product and materials using a forklift, clamp truck, or
other power equipment. Use radio frequency equipment for picking, receiving, put away,
and load functions, as required. Maintain the facility's equipment and materials in a
neat, clean, and orderly fashion. On a daily basis, inspect and perform minor
maintenance on the forklift or other equipment. Operate all equipment in a safe and
efficient manner following prescribed work methods. Inventory: Keep appropriate
records and reports to guarantee that tight inventory control and security are
maintained. Assist in physical inventories. Ensure proper stock rotation. Safety,
Sanitation, Security: Maintain a clean, neat, and orderly work area. Assist in maintaining
the security of the warehouse. Conduct operations in a manner that promotes safety.
EDUCATION
Columbia Southern University, Long Beach, Alabama
Bachelor of Science, Occupational Safety and Health, November 2017
GPA: Online
Central Carolina Technical College, Sumter, SC
Certificate, May 2011
Forklift Trainer (certification)
Central Carolina Technical College, Sumter, SC
Basic Chemistry, February 2006
Continuing Education
Manning High School, Manning, SC
General Education, Minor: GED, January 1992
General Education
SUMMARY OF EXPERIENCE
* Quality: MQ12005 Certification, SPC Experience, (Micrometer, Snap Gauge and
Pocket Surf) Experience, Control Point Plan Experience, Corrective action Experience *
Safety: Safe Operating Procedures (SOP) Experience, Safety Representative
Experience, First aid/CPR experience, Blood Borne Pathogens Trained, Confined
Space Trained, Respirator Fit Tested, Near Miss/ Accident Reporting Experience, Stop
for Each Other Trained * Velocity: Facilitating for results Experience, Six Sigma
Certification * Shipping/Receiving: Experience in FIFO/LIFO, Inventory Turns, Cycle
Counting, Packing and packing equipment use/repair * Sand blasting/Honing various
metals experience * Painting, using various applications experience
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