Customer Service Manager
Resume:
Timothy Brainerd
***** ********* **, ****** *********, CA 91730 503-***-**** *********@*******.***
EDUCATION
• Bachelor of Science, Business Economics, Graduated March 26, 2013
University of Oregon (UO), Eugene, OR
o Business Administration Minor
ACADEMIC PROJECTS
• Management Presentation:
Collaborated with 5 other team members presenting about Starbucks Corporation
Developed a plan addressing various issues, such as core values, and presented them to class
Coordinated times and allocated work load to various groups members
• Marketing Presentation:
Collaborated with 4 other team members presenting a new product to class
Persuaded why group’s imaginary product is worthy of purchase
EXPERIENCES
• UO Recreation Center Employee Sep. 2009-June2012
Front Desk Supervisor/Customer Service Representative: January 2011-June 2012
o Provided customer service to members and guests that inquire about and use facility, programs and services
operated by the department
o Communicated correct information to inquiring individuals
o Performed cash operations (memberships and other related services fees)
o Greeted members and guests as they enter and exit the facility
Building Supervisor/Complex Manager: January 2011-June 2012
o Conducted rounds, and facility and equipment inspections of PE and Recreation indoor and outdoor facilities
(Facility size of 244,454 square feet)
o Communicated maintenance, custodial, or security issues to appropriate personnel
• 24 Hour Fitness: Personal Trainer, June 2012-March 2013
o Design and implement personalized exercise and diet programs targeting specific
conditions and concerns
o Recruit and retain clients
o Advise on common sport and exercise related injuries.
o Counsel members about fitness, exercise, health and injury management
• Vitamin Shoppe: Assistant Manager, March 2013-Present
o Excellent customer service skills with ability to deal with every kind of customer
o Took responsibility of keeping the store clean and free of clutter
o Received, checked and shelved all merchandise products
o Ensured accuracy of registers and record keeping of information
o Kept employees on task daily.
• Eagle Boy Scout: May 2007
Eagle Project
o Facilitated the completion of a community service project.
o Corresponded with a gravel company, grocery store, and the City Of Tigard, OR to receive donations
o Installed three benches, a rock pathway leading to one of the benches and removed 50 plants
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