Customer Service Manager

B rit tany Walker

**********@*********.*** *** Helen Court

614-***-**** Columbus, OH 43201

CAREER OBJECTIVE:

To obtain a position in customer service, with your company and utilize my strong knowledge as well as experience in

the customer service industry. While showing my strong organizational skills that will be demonstrated by leadership in

a team environment.

INTERPERSONAL AND LEADERSHIP SKILLS

• Motivating Others

• Team Leadership

• Multi-Tasking Skills

• Responsibility and Reliability

PROFESSIONAL EXPERIENCE

Merrill Corporation Warehouse Manager Distributor

Grove City, OH

05/2013-Present

• Prepping the paper work for the day

• Getting the skids from the back of warehouse

• Directing employees to further work throughout the day as

well when they first come in for the day

• Emailing the main office the production numbers for the

department of fulfillment

• Holding meetings for the team daily

• Setting goals for the day

• Signing timecards

Appian Manufacturing Brazer

Columbus, OH

08/2012-05/2013

• Brazing car parts for major car dealerships and other

heavy motor companies

• Fulfill the company defined customer experience by

being a friendly, available, customer focused, excited team

member

• Maintain cleanliness of all areas of the store including

office and restrooms

• Assist with unloading trucks and processing freight

• Adhere to all safety policies and procedures

• Ability to bend, stoop, reach, stand, push, pull and lift

cartons/bins weighing approximately 10-50 pounds

repetitively.

Jaquie’s Market Crew Member and Manager

Lewis Center, OH

08/2011-08/2012 • Received and recorded cash and charge payments.

• Prepared cash drawers at the beginning of shift to ensure

adequate change.

• Provided excellent customer service

• Monitor any activity on the inbound/outbound gates of

terminal

• Truck drivers/vendors came through, I made sure the correct

containers or items are coming on to the property

• File paperwork and update activity report sheet

• Patrol entire site

• Made sure the proper relief for the crew and myself was

handled before I left my post after every shift

JPMorgan Chase

Risk Operations Analyst I

Columbus, Ohio

• Minimize and prevent losses resulting from high risk and

05/2010 – 05/2011

fraudulent monetary transactions.

• Managing fraudulent losses with departmental procedures

and Federal Regulations.

• Analyzing suspicious account activity and properly reporting

and categorizing activity that has created loss exposure.

JCPenney Outlet Cashier/Operator

Columbus, Ohio • Routinely handled customer contact and provided customer

11/2009 – 05/2010 service.

• Utilized the public address system to page customers and

employees throughout the facility.

EDUCATION:

Whitehall-Yearling High School, Graduated 2008 Ohio Broadcasting, 2011 Franklin University, Present

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