Customer Service Medical

Keisha Biel-Cooper

**** ******* • North Chicago, IL 60064

Home 847-***-****

Cell 847-***-****

**********-******@******.***

CAREER PROFILE

Energetic, dedicated employee with strong interpersonal skills and organizational skills. Proven ability to work

effectively with people of various ages, cultural backgrounds, and socio-economic statuses. Long-time interest in

becoming and effective team member and leader.

SUMMARY OF QUALIFICATIONS

Excellent people skills and thrives on helping people

More than 7 years of customer service support

Good filing, charting, documenting and organizational skills, along with other office requirements

Recognized strengths in accounts maintenance with the ability to multi-task

Worked with Harvard Graphics, Excel, Word Perfect, Telecommunications, Microsoft and Navigator

CERTIFICATIONS

National Health Career Association: Certified Billing and Coding Specialist (CBCS)-anticipated

National Health Career Association: Certified Medical Administrative Assistant (CMAA)-Received 09-11

TECHNICAL TRAINING

Aptitude to explain the uses of coding conventions when assigning codes and modifiers

Capability to identify the placement of CPT codes on the CMS-1500 insurance forms

Skill to code E/M services, anesthesia services

Experience resolving complaints and handling special situations

Capacity to apply procedural coding and billing skills

Ability to troubleshoot rejected claims, Understand the life cycle of a medical claim

Knack to understand and extract the proper information from the following form

Skill to decipher medical terminology as written in case reports

Talent to explain benefits (EOB) and remittance advice (RA)

SAP and OPS

Time Management

Lotus Notes

Auditing

Statistical Process Control

TRAINING

Computer Systems Institute Gurnee, IL March 2011-November 2011

Diploma: Healthcare Career Program

Medical Terminology

Anatomy and Physiology

ICD-9-CM Diagnostic and DRG

Procedural Classifications

CPT Procedural Coding

Medical Insurance and Reimbursement procedures

Hospital and Physician Coding and Billing

Medical Insurance and Reimbursement procedures

Medicaid/Medicare/Medigap/HMO/TRICARE/CHAPV/Private Pay

HIPPA, Privacy and Security Rules

Introduction to Electronic Health Record (EHR) Systems

Simulated Professional Practice

EMPLOYMENT EXPERIENCE

Rynish Bowling Center, Building 180, Great Lakes, IL 2011-Present

Customer Service Front Desk

Greeted customers

Answered telephone

Operated cash register

Shuttle Driver

Hospira Lake Forest, IL 2004-2011

Senior Customer Service Administrator

Capability to take 50-100 calls per day for orders

Aptitude to track and solve customer issues with orders

Skills to process returns and price re-bills

Experienced in sending faxes, and copies of paperwork to customers

Salon Ulta Arlington Heights, IL 2003-2004

Receptionist

Greeted clients; answered phone; directed calls to the appropriate designations

Scheduled appointments for new and existing customers

Maintained standard cleanliness of salon and store

Hewitt Lincolnshire, IL 2000-2003

Customer Service Benefit Representative

Administered clients medical and pension benefits

Took 50-60 calls per day explaining benefits and provisions

Processed enrollments for customer service

Completed information for child support cases concerning benefits

EDUCATION

Computer Systems Institute, Gurnee, IL Graduated November 2011

Healthcare Career Program

Robert Morris College, Waukegan, IL 2004-2005

Business Management

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