Customer Service Manager
Resume:
CARLOS C. GUILLERMO
Anaheim, CA 92806-3631
*.**********@*****.***
QUALIFICATIONS
Language Programming Java, Visual Basic, Write Macros on Word for Windows
2000, Access 2007 and 2010 an SQL. PowerPoint, Excel 2007 and 2010
Software WinBatch
Lotus Notes, Database. Oracle SQL10g and PL/SQL Systems and Data Entry
Operations
( WINDOWS NT, XP and Window 7, Windows 8).
Utilize IBM-PC & Software for Word Processing, Data Entry and Management,
Graphics,
Customer Service
Spreadsheets, Statistical Analysis
Responsible and Dependable
Excellent Attendance Record
Good Interpersonal Skills
Effective Managerial & Supervisory Skills
PROFESSIONAL EXPERIENCE
Medtronic - ATS Medical
-Data Analyst - Temporary:
Full Data Analyst Position- creates tables, forms for data entry and
create report for analysis of production using advanced Access 2010,
advanced Excel 2010 and MAX, 5.01, Object Business and Crystal.
Temporary Assignment at: July-2011-
July-2013
Comppartners, Irvine CA
-Data Processor - Temporary:
Full time Data Processor Position- Enter the information of medical
Insurance on different formats;
Using special programs of comppartners.
Temporary Assignment at: Janauary-2011-
July2011
Digital River, Laguna Niguel CA
--Web Content - Temporary:
Full time Data Web Content position of web-data entry; entered the new
products to EBay web site;
Create a HTML files and CSS files for the new products and we use the web
Developer 2008 Express Edition to create the HTL page for each product and
update this information to EBay web site.
Temporary Assignment at: March-2010-
Decenmber-2010
Allergan, Irvine CA
--Web Content - Temporary:
Full time Data Web Content position of web-data content; entered the
products to the new web site that they create just for the doctors. We use
word 2007 to create the information's of the product and later paste this
information and different images of the products to the web page.
Temporary Assignment at: October-2009-
Janaury-2010
SCHENKER, INC., Irvine, CA
--Data Analyst - Temporary
Full time data Analyst position with multinational transportation and
Logistics Company. Scanned documents using Liberty Net and entered
information using SAP. Filed documents for internal organization and
distribution. I use oracle SQL to create spreadsheet in excel and create
formulas and to check some values and use Vlookup to find some client whit
some criteria that some division on the company required and create a
different reports. I use Access 2007 to create some statics information for
some division in the company.
Temporary Assignment at: February-2009-
February-2010
FROST & SULLIVAN, Palo Alto, CA
--Senior Manager - MIS (Web Content and Delivery) (2004 - 2008)
Supervised move to Windows 2000 operating system and to upgrades of Lotus
Notes and 2.0 website. Responded to in-company help requests for website,
Lotus Notes, MS Word, FrameMaker and Acrobat. Programmed macros for
special projects and html conversion for select clients. Researched and
installed new software and upgrades for conversion processes to and from
website. Responded to customer service calls from clients and online
vendors - Dialog, Profound, DataStart, and Market Research.
--Manager - Content Management Group (2000 - 2004)
Supervised move to NT operating system in the conversion group. Modified
in-house programs and macros for new system and responded to company-wide
help requests. Implemented Lotus Notes and new content delivery system for
inaugural company website. Supervised the transition of conversion
processes to India and trained new team there. Fielded all help requests
for Lotus Notes, FrameMaker and pdf conversion company-wide.
--Online Production Manager (1998 - 2000)
Supervised company -wide move to MS Word 97 and 2003 templates for all
content. Implemented FrameMaker and Acrobat for in-house publishing and
delivery of Off-the-Shelf and Custom content. Created macros and batch
programs to streamline and standardize production processes. Designed
Report Archive for file management of published reports in pdf and
FrameMaker formats. Installed software and maintained server and printer
connections. Managed team of eight.
--Online Delivery Manager (1998 - 2003)
Created in-house programs for delivery of content to online vendors.
Managed team of five.
EDUCATION
California State University, Fullerton Working Toward Professional
Developer Certificate Microsoft Access 2010
Database I and Database II, Irvine Valley College, Irvine CA
Orange Coast College Oracle Database and SQL and PL/SQL
Working Towards Certificate of Database Administrator and Developer on
Oracle
De Anza College, Cupertino, CA
--
Civil Engineering, San Carlos University, Guatemala
Expert Accountant, Central National School of Commercial Sciences,
Guatemala
Contact this candidate