Sales Customer Service

Location:

Posted:

October 06, 2013

Aida Dzafic

OBJECTIVE

To obtain a position in a sales oriented organization that is looking for an ambitious and career cognizant

individual who is looking to utilize education and experience in sales, and management to grow with the company

and build a strong career.

SKILLS

• Experience in Relationship building, Customer Service Management, Inside Sales, Outside Sales, Exceeding Sales Quota, Sales

Presentation, Multitasking, Time Management, High Organization Skills, Communication, Multilingual Business to Business,

and Leadership

EDUCATION

Bachelor of Arts, Biology, Society and Environment December 2013

University of Minnesota Twin Cities

RELEVANT WORK EXPERIENCE

Branch Supervisor November, 2012 Present

TCF National Bank, Edina, MN

• Frontline Award Winner, 2012.

• 110% sales execution in 2012, achieving monthly and annual goals.

• Compiling daily, monthly, and quarterly production reports and reporting to upper management.

• Analyzing and contributing in developing new and innovative techniques on marketing and selling new and current

products.

• Completed a series of five workshop classes in leadership and customer retention.

• Working in conjunction with the rest of the management team and upper management to create and execute sales

goals.

• Training staff on new products and policy changes.

Senior Sales Associate January 2010 November 2012

TCF National Bank, Edina, MN

• #1 sales associate bringing in more than 110% of my sales quota.

• Top producer in two consecutive years, 2010 2012

• Used decision and problem solving skills effectively to resolve customer issues and questions.

• Attended weekly meetings and collaborated with other team members on all projects.

• Contributed the largest amount of small businesses accounts meeting the branch’s goal 24 consecutive months.

• Conducted prospector calls to potential and current customers.

VOLUNTEER WORK

Unit Volunteer January 2010 Present

Oncology Unit Fairview Southdale Hospital Edina, MN

LANGUAGES AND ADDITIONAL SKILLS

• Fluent in: Serbo Croatian and German

• Proficient in: Excel, Word, PowerPoint, and Adobe.