Engineer Software
Resume:
[pic]
Cheryl L. Whitaker
P.O. Box ******
Houston, TX 77277
******.********@*********.***
Education
**** ***** ******** ********** *******, TX
B.S., Computer Science / Mathematics
Achievement oriented IT Professional seeking to leverage technical
background in problem solving, training, supervisory management, and
application specialist in an innovative technical environment. Extremely
enthusiastic for a career change and eager to use technical as well as team
building and managerial skills in a company where I can contribute to the
growth and success of the company.
Professional Experience
12/2006 - Present Aspen Technology Houston, TX
Principal Technical Support Consultant
Provide technical support to Aspen Tech's internal and external customers.
Troubleshoot and document all issues as well as the solutions. Focus not
only on resolving the immediate issues at hand, but also the root cause.
Serve as the focal point for problem escalation and resolution. Reviews
unresolved issues and work with R&D development team to ensure proper
resolution of customer's complex problems or software defects. Review and
approve technical articles for publishing on the support website. Mentor
mid and senior level staff by virtue in-depth product knowledge and assist
in the screening and recruitment of new hires.
IT-Manager - Infrastructure Support Team
Responsibilities include managing and recruiting a team of highly skilled
Support Consultants in North America and Latin America. Management style is
highly focused on team building skills and creating a synergistic
environment that creates a great working environment. Provide training and
services using Aspen software products. Troubleshoot escalated customer
issues and write and communicate technical solutions to customers as well
as senior and executive management staff. Developed training curriculum
and workshops for System Administrators to implement and deploy Aspen Tech
Software. Also, developed internal BETA test plans for the support
organization to provide feedback to the development team on how to improve
Aspen software and documentation.
6/1999 - 5/2006 BMC Software, Inc. Houston, TX
Staff Technical Support Analyst / Product Support Coordinator
Responsibilities include knowledge of BMC Software backup and recovery
software packages (SQL Backtrack for Sybase, Informix, MS SQL Server).
Provide
customers with technical support, through phone, email and webex sessions.
Also work with the developer's to resolve customer related issues, develop
patches and new software releases.
4/1996 - 5/1999 The Methodist Hospital Houston, TX
Sr. Implementation Analyst II
Responsibilities included, database administration, and system
administration.
Developed queries, and analyzed vast amounts of patient data, using
Microsoft
Access and Sybase SQL Server. Performed system administration duties by
maintaining and monitoring hardware and software of IBM AIX based systems.
Provided on call support to Eclypsis Clinical Information Software users.
2/1992 - 4/1996 UNISYS Houston, TX
Senior Software Engineer
Responsibilities included, sustaining NASA space shuttle flight software,
developed in a C and UNIX environment. Performing project management tasks.
Implementing quality software by using the Procase re-engineering tool on
the
DEC Alpha system. Developing and maintaining CLIPS and C software
applications
also maintained an X-window display builder application.
9/1991 - 12/1991 AT&T Bell Laboratories Naperville, IL
MTS-Engineer
Responsibilities included applying Process Quality Management techniques to
all
assignments. Generated reports that tracked the budgetary goals and
software
integration also generated requirements documents. Received training in the
following areas: Statistical Analysis, C Programming, Process Quality
Management & Improvement, Software Architecture, Switching and Signaling.
11/1987 - 9/1991 DUAL & Associates Houston, TX
Task Leader/Programmer III
Responsibilities included supervising the DUAL & Associates Real Time Data
Systems (RTDS) team, specifying work assignments, monitoring and tracking
project progress, and incorporating customer requirements into daily work
schedules. Additional duties included building graphical displays for NASA
Space Shuttle flight controllers using the G2 knowledge Base System and the
MASSCOMP graphic routines; and coordinating the RTDS training simulations
and
flight operations with flight controllers, data flow engineers, and RTDS
operations. Implemented space shuttle fault detection algorithms for the
Instrumentation and Communications Officers (INCO) as part of the INCO
Expert
System Project (I.E.S.P.) (later renamed Real Time Data Systems, RTDS).
Implementation was performed with the UNIX-C project-developed tool called
the
Computational Display Environment (CODE). Documentation of the algorithms
was
done using Generic CADD.
6/1987 - 10/1987 Martin Marietta Data Systems Inglewood, CO
Computer Systems Engineer
Designed and developed customized databases and user's manuals by using
DBASE III
Plus, Lotus 1-2-3 and MultiMate software. Projects included the development
of
software for expert generators, inventory control, financial planning and
project scheduling.
6/1982 - 8/1982 AT&T Bell Laboratories Denver, CO
Lab Assistant (co-op)
Tested new telephone feature on the AT&T System 85 PBX Digital Switch.
Security clearance
Held "Secret" security clearance
Awards received
1988 - NASA Space Act Award
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